Communication Applications Chapters One &Two

After completing these chapters, you will be able to: define the communication process and explain how it works define the communication process and explain how it works describe three communication situations in context, five communication acts, and three types of communication describe three communication situations in context, five communication acts, and three types of communication examine your current communication skills and identify areas for growth examine your current communication skills and identify areas for growth

What is communication? It’s sending messages. It’s sending messages. It’s getting your point across. It’s getting your point across. It’s sharing ideas and feelings. It’s sharing ideas and feelings.

Communication The process of sending and receiving messages in order to share meanings.

Communication is complex because: 1. Communication is really more than just speaking and listening. 2. Communication is transactional. 3. Communication involves sharing of meanings. 4. Communication depends on feedback. 5. Communication is blocked by interference. 6. Communication occurs in a context.

Encoding a Message Speakers encode messages by selecting the most appropriate verbal and nonverbal symbols for specific listeners.

Decoding a Message Listeners decode a message by filtering out the exact meaning of the original message.

Feedback The verbal and nonverbal messages listeners send that tell a speaker how they are doing.

Context The setting or situation in which you are communicating.

Speaker / Sender Message Listener / Receiver Feedback Context

Speaker / Sender Message Listener / Receiver Feedback Context Interference

Interference Something that blocks a listeners ability to receive a message.

Communication Acts 1. sharing information 2. managing persuasive messages 3. discussing feelings 4. following social rituals 5. using imagination

Social Rituals A culture’s rules for everyday interaction.

Types of Communication Interpersonal Interpersonal Ongoing interaction between two people. Ongoing interaction between two people. Group or Team Group or Team Interaction among people who share an interest in the same thing or share a common purpose. Interaction among people who share an interest in the same thing or share a common purpose. Public Speaking Public Speaking One speaker or a small group of presenters talking before an audience. One speaker or a small group of presenters talking before an audience.

Summary Communication is a process of sending and receiving messages in order to share meanings. Communication is a process of sending and receiving messages in order to share meanings. Communication is complex because it is really more than just speaking and listening, is transactional, involves sharing of meanings, depends on feedback, is blocked by interference, and occurs in a context. Communication is complex because it is really more than just speaking and listening, is transactional, involves sharing of meanings, depends on feedback, is blocked by interference, and occurs in a context. Messages can be blocked by interference. Messages can be blocked by interference. There are five basic communication acts: sharing information, managing persuasive messages, discussing feelings, following social rituals, and using imagination. There are five basic communication acts: sharing information, managing persuasive messages, discussing feelings, following social rituals, and using imagination. There are three basic types of communication: interpersonal, group or team and public speaking. There are three basic types of communication: interpersonal, group or team and public speaking.