1. Unit 1 Notes: Communication
An Overview

2. *Why am I speaking? To Entertain To Persuade To Inform To Convince
Remember EPIC

3. Basic Delivery Skills Volume – speak loudly
Posture – stand up straight
Eye contact – connect with your audience
Poise – speak in a business-like manner

4. Audience courtesy Listen politely to the speaker Eye contact
Avoid distractions – homework, games, eating
Treat the speaker as you would have audience members treat you.

5. *Three Main Parts of the Speech
Introduction
Body
Conclusion

6. Communication Definitions
Communication – the process of sharing information by using symbols to send and receive messages.
Interpersonal Communication – Communication between two or more people.

7. **The Communication Model
Message
Message
Receiver
Sender
Sender
Receiver
FEEDBACK

8. The Communication Process
Verbal communication – words
Non-verbal communication – gestures, facial expressions, movement, sounds, silence
Feedback – indicates the message has been received.

9. *5 Steps in the Communication Process
1. Find ideas
2. Adapt to Your Audience
3. Encode and Decode
4. Interpret Feedback
5. Deal with Interference

10. In more detail…
Encode – the process of turning ideas and feelings into verbal and non-verbal symbols (speaking)
Decode- finding the meaning of these verbal and non-verbal symbols (listening and interpreting)

11. Types of Interference
Interference – anything that gets in the way of clear communication
Physical noise – phone ringing, TV sounds, other people talking
Psychological Noise – those mini-mind vacations when one is thinking of other things
Semantic Noise – when one stops listening because he/she does not agree with the speaker

12. *Six Steps to Be an Effective Speaker
1. Use language well.
2. Non-verbals are controlled.
3. Listen effectively.
4. Organize the speech.
5. Care about your success.
6. Know your topic.
UNLOCK these skills for success!

13. Introductions Complete 3 Purposes Capture the audience’s attention
Make the audience friendly toward the speaker
Clearly state the purpose or preview the main points

14. Conclusions Serve 3 purposes
Summarize the main ideas or restate the purpose
Leave a lasting impression
*In persuasion, offer a challenge

15. Intro and Conclusion Strategies
Identify and use
Be able to identify and use 3 strategies in an introduction
Be able to identify and use 3 strategies in a conclusion