1. The Communication Process Communication is the process of sharing information by using symbols to send and receive messages.

2. Types of Communication Interpersonal: communication between two or more people communication between two or more peopleIntrapersonal: the communication you do with yourself. the communication you do with yourself.

3. The Communication Process Message: Ideas and feelings that make up the content of communication Senders: The person who sends the message. Receivers: The person who receives the message. Feedback: A return message Interference: Anything that gets in the way of communication getting through Channels: the means for sending communication

4. Types of Interference Physical Noise: sounds that prevent a person from being heard Psychological Noise: Psychological Noise: The thoughts and feelings that distract people from listening to what is said Semantic Noise: Semantic Noise: The interference caused by words that trigger strong negative feelings against the speaker or content of the speech

5. Symbols….. Verbal: Words Channel: sound waves Non-Verbal: Include gestures, facial expressions, and sounds such as laughter, clapping, hissing, and whistling Channel: sound waves, light waves or the sense of touch

6. Why do we communicate?

7. Social Needs and Decision Making Social Needs: All human beings have social needs. We need to love, to show feelings and communicate with others. (Examples?) All human beings have social needs. We need to love, to show feelings and communicate with others. (Examples?) Making Decisions: By talking with people you and get information, exchange ideas and feelings, and ultimately decide what action to take. (Examples?) By talking with people you and get information, exchange ideas and feelings, and ultimately decide what action to take. (Examples?)

8. Where do we communicate?? Formal Settings: Situations where you prepare ahead of time (Examples?) Informal Settings: Casual Unstructured situations (Examples?)

9. Which one is it??? Deciding what movie to see on Friday Job Interview Group Discussion Talking to your parents at dinner Speeches in this class Debates Asking a girl/guy out on a date for the first time Asking for directions to the Pepsi Center Introducing “the new kid” around at lunch

10. Steps in the Communication Process 1. Finding Ideas 2. Adapting to your Audience Individual Characteristics Cultural Characteristics Sociological Characteristics 3. Encoding and Decoding Information 4. Interpreting Feedback