1. Chapter 1 Building Responsibility
What is Communication?
The process of sending and receiving messages.
Communication is like playing catch:

2. The Communication Process
The sender encodes and transmits the message through a given channel (the way a message is sent).
A message is words, body language and symbols that communicate thoughts or ideas.
The receiver intercepts and decodes the message and then transmits feedback
Feedback is words, body language and symbols that respond to the sender’s message.

3. The Communication Model

4. Communication Barriers
Any obstacle that gets in communication barrier. There are five communication barriers:
Social = they aren’t part of my group (these are social, economical, peer or professional groups).
Cultural = we don’t have the same background, religion, family type, or speak the same language
Educational = I am too smart for them or they are too smart for me (either perceived or real differences)
Environmental = there is something physical blocking communication from happening
Attitudinal = somebody doesn’t like the topic or person who is speaking (bad attitude)

5. 5 Levels of Communication
Intrapersonal – communication within yourself
Interpersonal – communication with you and one other person (You + 1)
Small Group – at least 3-7 people
Public – classroom or assembly size audience
Mass – global communication (radio, tv, worldwide web, etc.)