1. Communication Process Making appropriate choices so that you can be heard!

2. Elements of Communication Process Process Meaning Meaning Symbols Symbols

3. Communication as a process is Interactive Individuals TALK to one another Individuals TALK to one another Individuals LISTEN to one another Individuals LISTEN to one another Individuals use NON VERBAL behaviors to communicate feelings and meanings. Individuals use NON VERBAL behaviors to communicate feelings and meanings. Energy and meaning are exchanged Energy and meaning are exchanged

4. Meaning in communication Includes thoughts, ideas and understandings that are created, exchanged and shared by communicators. Includes thoughts, ideas and understandings that are created, exchanged and shared by communicators.

5. Symbols in Communication Stands for an idea or a feeling. Symbolic interaction means that we rely on words (written and oral) and nonverbal behaviors such as gestures, eye contact, and facial expressions to communicate meanings and feelings. Stands for an idea or a feeling. Symbolic interaction means that we rely on words (written and oral) and nonverbal behaviors such as gestures, eye contact, and facial expressions to communicate meanings and feelings.

6. Components of Communication Components follow specific sequence and are continuous and circular in nature. Action  Energy  Results

7. Components of the Communication Process Context- provides the people, the occasion, and the task Context- provides the people, the occasion, and the task Physical Environment- Influences the quality of interaction within a physical space Physical Environment- Influences the quality of interaction within a physical space Climate-Influence the emotional, attitudinal, and intellectual tone of the communication Climate-Influence the emotional, attitudinal, and intellectual tone of the communication Communicator- Creates meaning, sends and receives messages, and exchanges meaning Communicator- Creates meaning, sends and receives messages, and exchanges meaning Message- Conveys meaning, feeling, and various kinds of energy from sender-receiver to receiver-sender Message- Conveys meaning, feeling, and various kinds of energy from sender-receiver to receiver-sender Channel- Provides the space through which the message must pass; determines the method used to send the message Channel- Provides the space through which the message must pass; determines the method used to send the message

8. Components of the Communication Process Cont. Noise- Interferes or disrupts communication Noise- Interferes or disrupts communication Barrier- Blocks communication Barrier- Blocks communication Feedback Feedback - Assures the sender-receiver the communication has occurred -Allows the receiver-sender to adjust or modify a message -Provides insight into the sender-receiver’s communication

9. Sender-Receiver Is the person who sends the message to someone. At the same time the message is being sent, the sender- receiver is receiving and processing feedback from the receiver-sender.

10. Receiver-Sender Is the person who receives, or believes he or she has received, a message. Receiver-sender obtains a provides feedback at the same time.

11. Message Message- is the information that is exchanged between communicators. Every message is open to interpretation or misinterpretation. Every message is open to interpretation or misinterpretation. Types of messages- intentional, unintentional, actual Types of messages- intentional, unintentional, actual

12. Messages Intentional Message- is made up of the meanings and feelings on person wishes to send to another. Intentional Message- is made up of the meanings and feelings on person wishes to send to another. Unintentional Message- is one that sender-receiver either does not mean to send or is unaware of sending. Unintentional Message- is one that sender-receiver either does not mean to send or is unaware of sending. Actual Message- is the message receiver- sender receives. It is what he/she thinks the speaker is actually saying. Actual Message- is the message receiver- sender receives. It is what he/she thinks the speaker is actually saying.