1. Chapter one Notes You will need a pen, paper and lots of patience to complete the activity……

2. Learning Objectives After completing this class period you will be able to: Identify and analyze the ethical and social responsibilities of communicators Identify the components of the communication process Explain the importance of effective communication skills in personal, professional and social contexts

3. New Term Ethics Refers to a persons sense of right or wrong What does it mean to you to have someone refer to you as ethical?

4. Communication Communication is a process There are four parts to the process If any of the parts are missing the communication will fail

5. Sender The sender of the message is the originator. The sender may be called the transmitter and may be called the encoder The sender is responsible for the clarity of communication

6. Message That which is sent or said is called the message Words, body language and symbols that convey an idea of the sender are all a part or the total of a message

7. Receiver The receiver is the person who intercepts the message and then decodes or interprets it for meaning and understanding The receiver is responsible for providing feedback

8. Feed back Includes the reaction of the receiver and may be Words, body language, symbols that reflect the understanding, attitude or lack of agreement with regard to the message.

9. Communication Barrier A barrier is any obstacle that gets in the way of effective communication They are: Attitudinal Social Educational Cultural Environmental Before proceeding discuss and give one example of each barrier

10. To reduce the chance of creating barriers in communication Senders: Think before you speak Articulate your words correctly Watch the reaction of the receiver Receiver: Ask questions, make polite requests Learn about issues and people Relate to background and experiences How do you think these will decrease barriers?

11. Written Communication Written communication is any communication that must be read This power point is an example of written communication, understanding can be attained by reading.

12. Verbal communication Verbal or oral communication occurs as a part of normal speech and is reflected in your ability to put words together effectively The words represent who or what you are and thus we should choose them wisely before using them Can any one give us an example of when the words they chose to use made a difference

13. Nonverbal communication Nonverbal communication is relayed through facial expressions and body movements Nonverbal communication expresses your attitudes or mood about a person, situation or idea Nonverbal is using your body to convey the idea or Body Language Why do you think we need to read body language?

14. Symbol A symbol is anything that stands for an idea an is used for communications Since symbols represent something by association they include both verbal and nonverbal communication

15. Thinking Critically due End of Period Nonverbal communication often refers to the attitude you give off to others. Construct a list of 5 positive nonverbal characteristics and 5 negative nonverbal characteristics. That you use Describe what each looks like and what they are communicating when you use them