1. The Essentials of Human Communication
Chapter 1

2. What does communication mean to you?

3. What do you expect to get out of this class?

4. How is the study of communication important to your life and career?

5. What experiences do you have with communication?

6. Skills of Human Communication
Self-Presentation Skills: presenting yourself to others as confident, credible, likeable and approachable.
Relationship Skills: knowing how to initiate, maintain, repair, or dissolve relationships.

7. Interviewing Skills: being able to gather and share information in a variety of situations.
Group Interaction and Leadership Skills: participating as an effective group member in relationship and task groups.

8. Presentation Skills: speaking to small and large audiences to inform or persuade.
Media Literacy Skills: being a critical user of mass media encountered on a daily basis.

9. What are some popularly held myths about human communication?

10. The more you communicate, the better your communication will be.
Research finds that if you practice poor communication habits, you grow less effective as a communicator.

11. When two people are in a close relationship, neither person should have to explicitly communicate needs and wants.
People are not mind readers. To assume otherwise inhibits open and honest communication.

12. Interpersonal or group conflict is a reliable sign that the relationship or group is in trouble.
Research suggests that interpersonal or group conflict is inevitable and can be beneficial to the relationship or group.

13. Fear of public speaking is detrimental and must be avoided.
Most speakers are nervous; learning to manage anxiety effectively can enhance your public speaking skills.

14. Like good communicators, leaders are born, not made.
Communication is a skill, not a talent. Anyone can learn to be an effective communicator.

15. Levels of Communication

16. Intrapersonal Communication
Talking with oneself to better learn and judge yourself.
When do you engage in intrapersonal communication?

17. Interpersonal Communication
Interactions between two or more people.
Maintain, build, repair, or terminate relationships.

18. Interviewing Communication that proceeds by question and answer.
Method of self-learning, gaining counsel, and achieving goals.

19. Group Communication
In small groups (5-10), you work with others to solve problems, develop new ideas, and share knowledge and experiences.

20. Public Communication
Speaking to large or small groups, public speakers inform or persuade others to act, buy, or think.
What are some public speaking situations you have been in, or may be in in the future?

21. Mediated Communication
Messages sent by electronic means (asynchronous and synchronous).
Examples?
What are the similarities and differences between F2F and CMC?

22. Mass Communication
One source (sender) delivers the same message to a large, unseen audience (receivers).

23. Communication Models and Concepts

24. Linear View: the speaker speaks and the listener listens.
Interactional View: speaker and listener exchange turns at speaking and listening.
Transactional View: each person serves simultaneously as speaker and listener.

25. Seven Elements of Human Communication
Speaker:
Credibility, knowledge of subject, preparation, manner of speaking, sensitivity to audience and setting.
Speakers encode meaning into their messages.

26. Message:
Signal or combination of signals sent to a receiver (listener).
Goal is for the intended message to be the one that is actually communicated.

27. Channel: The means of communicating a message.
Face to face, , commercial, telephone, etc.
Vocal channel, visual channel, tactile channel.

28. Listener: Receiver of message.
Message is filtered through their frame of reference. What does this mean for you as a sender/speaker?
Listener must decode message.

29. Feedback: Tells speaker what effect they are having on listeners.
What are some examples of positive or negative feedback you may receive?
How can you adjust your communication based on feedback received?

30. Noise:
Anything that interferes with a message being received or communicated.
Physical noise, physiological noise, psychological noise, semantic noise.

31. Situation: Time and place when communication occurs.
How can this effect the communication experience?

32. Source-Receivers
Each person involved in communication is both a source (speaker) and receiver (listener).
Speaker - encodes messages
Listener - decodes messages

33. Communication Contexts
All communication exists in a context - what does this mean?
Physical
Cultural
Social-psychological
Temporal (time)

34. Messages Messages: conveyed with words and nonverbal elements
Feedback messages
Feedforward messages
Metamessages
Message Overload

35. Competent Communicating
Knowledge of how communication works and the ability to use communication effectively.
think critically and mindfully
Be culturally sensitive
Be ethical
Be an effective listener

36. Principles of Communication
Communication is a process of adjustment.
Communication accommodation
Communication is ambiguous
Communication involves content and relationship dimensions.
Content: literal meaning of message
Relationship: how interactants feel about the message or each other

37. Content vs. Relationship Messages
What is the content and relational messages of each statement?
You’re wearing that?
He’s calling you?
Did you say you’re applying to medical school?
You’re in love?
You paid $100 for that?
And that’s all you did?

38. Communication has a power dimension.
Communication is punctuated.
Communication is purposeful. (learn, relate, help, influence, play)
Communication is inevitable, irreversible, unrepeatable)

39. Culture and Communication
What is the importance of cultural understanding in communication?
What is ethnocentrism, and how does it influence communication?

40. Dimensions of Culture
Uncertainty avoidance (risk-taking vs. predictability)
Masculinity/Femininity (traditional gender roles)
Power distance (difference between those in authority and common people)
Individualism/Collectivism (emphasis on individual or group)
High and low context (extent to which explanation of information is needed)