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6/24/20161 Chapter 2 “Exploring the Communication Process” OHS
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6/24/20162 Topics of Discussion Elements Principles Components Processes Levels of communication Characteristics of competent communicators
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6/24/20163 Elements Process Components Action Sequence Energy Results
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6/24/20164 Elements Meaning- we as a society put meaning to words Symbols- each group creates their own
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6/24/20165 Principles Transactional Complex Unavoidable Continuous Learned
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6/24/20166 Components Context People Occasion Task
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6/24/20167 Components Physical environment 5 Senses
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6/24/20168 Components Climate Emotions
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9 Components Communicator Creates meaning Sends and receives messages
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6/24/201610 Components Message Conveys content “ feeling “ relationship Intentional Unintentional Actual
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6/24/201611 Components Channel Space through which a message passes Context determines channel used to send a message
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6/24/201612 Components Noise Interferes with/disrupts communication
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6/24/201613 Components Barrier Blocks communication
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6/24/201614 Components Feedback Assurance Adjustment Insight
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6/24/201615 Processes Senders-Receivers Sensory perception Encoding Transmitting
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6/24/201616 Processes Receiver-Senders Acquiring Decoding Provide feedback
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6/24/201617 Section 2 “Communicating for Success”
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6/24/201618 Levels of Communication InTRApersonal Most often used Basis of all feeling Origination of all communication Self talk
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6/24/201619 Levels of Communication InTERpersonal Second most used Communication between two people
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6/24/201620 Levels of Communication Small group Decision making Problem solving Discussion
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6/24/201621 Levels of Communication One to group Many listeners evaluate one speaker Listen, analyze and evaluate Strong skills can = management position Vital to follow points, understand claims and info.
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6/24/201622 Levels of Communication Mass Mass Communication = message Mass Media = channel Producers and consumers have responsibilities
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6/24/201623 Competent Communicator Characteristics Ethical Honest Considerate Treats others as they want to be treated
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6/24/201624 Competent Communicator Characteristics Ethical Keeps confidences
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6/24/201625 Competent Communicator Characteristics Accessible
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6/24/201626 Competent Communicator Characteristics Responsible
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6/24/201627 What This Means Communication requires a great deal of effort and thought It has many opportunities for miscommunication
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