The Communication Process

What is Communication? The process of ________ and ________ messages. What is the Communication Process? What is a process? Communicating messages, listening to others, and providing feedback. sending receiving

Elements of the Comm. Process _______: Encoder, transmits a message. Responsible for starting the comm. process. _______: words, body language and symbols that convey an idea _______: Decoder, intercepts, interprets the message and provides feedback _______: verbal and nonverbal; words, body language and symbols that respond to the sender’s message. _______: The method through which the message is carried. How the message gets from A-B and back. _______: Obstacles that interfere with effective communication Sender Message Receiver Feedback Channel Barriers

Types of Communication Barriers External: conditions outside the sender and receiver. Environment Noise Appearance Internal: conditions within a sender and receiver. Attitude, motivation, interest Educational background Preferences and/or biases

Overcoming Comm Barriers Receiver responsibilities: Reading: Environment (temp, light, etc.) Clear mind, ignore or illiminate distractions, open to new ideas Listening: Paying attention, interpreting, and providing feedback. We will discuss listening in detail tomorrow… Sender responsibilities: Audience analysis Age, gender, interests, etc… Message environment Quiet, temp., seating, etc… Message and channel selection Words, symbols, etc… Verbal or written Interpreting feedback Relevance, different terms, eliminate distractions