1. Effective Communication Skills

2. Objectives
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication

3. What are the most common ways we communicate?
Visual Images
Spoken Word
Written Word
Body Language

4. What is Communication?
Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.

5. The Communication Process
Medium
Barrier
SENDER
(encodes)
Barrier
RECEIVER
(decodes)
Feedback/Response

6. Types of Communication
One-way communication
Two-way communication
One to many

7. Components of Communication
Verbal Communication
Vocal communication
Non-verbal communication

8. Features of Effective Communication
Active Listening
Eye contact
Posture
Simple language
Questioning skills

9. Benefits of effective communication
Quicker problem solving
Better decision making
Steady work flow
Strong business relations
Better professional image

10. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Cultural differences
Poor listening skills
Use of jargon
Distractions

11. You must choose to participate in the process of listening.
Hearing Vs Listening
Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.

12. Active Listening The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Steps to Effective Listening:
Hearing
Interpretation
Evaluation
Respond

13. Improving Verbal Communication-Tips
Eliminate Noise
Get Feedback – Verbal & Body Signals
Speak Slowly & Rephrase your sentence
Don’t Talk down to the other person
Listen Carefully & Patiently

14. Improving Body Language - Tips
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely

15. Success for YOU…
…in the new global and diverse workplace requires excellent communication skills!

16. THANK YOU