1. COMMUNICATION MODEL
The way we Communicate

2. The process of sending and reviewing messages to share meanings.
What is Communication?
The process of sending and reviewing messages to share meanings.

3. Elements of the Model Sender - Speaker Receiver - Listener Messages
Feedback
Encoding
Decoding
Interference

4. Non-Verbal Verbal - using words volume tone Two kinds of Messages
appearance
gestures
body movement
eye contact
spatial relations
Verbal - using words
volume
tone

5. What is Feedback? Reaction of the receiver to the sender’s message.
Tells the sender how to send the next message.

6. Encoding
How the sender decides to send the messages based on PREDICTIONS or prior knowledge about the receiver

7. Decoding
Applying meaning and understanding the message that has been sent

8. Interference External Internal
outside influences that affect communication
noisy room; airplane overhead
Internal
inside influences that affect communication
prejudices; anxiety; worry

9. Channels of Communication
Channels are the senses you use in communication
Hear
See
Touch

10. Purposes of Communication
General
Social Contact
Self-Esteem
Gain & Share knowledge
Specific
Exchange Info.
Exerting Control
Following Social rules
Sharing Feelings

11. Verbal Communication
Uses words: symbols that represent things but are not the things themselves.
Why language changes: the world is changing. New ideas and inventions need words to describe them.

12. Meanings of Words
Denotative Meaning---definition found in the dictionary
Connotative Meaning--- everyday meaning; emotional or personal response to a word

13. Nonverbal Communication
Sending and Receiving messages without the use of words. Involves: appearance, gestures, posture, eye contact, facial expressions, spatial relations, and time.

14. Most communication is NONVERBAL

15. Nonverbal Communication
Accidental - nonverbal messages sent that the sender is unaware of but still communicate a message. Can contradict verbals
Intentional - using nonverbal techniques to support verbal message(s)

16. Communication Model

17. Listening
Accurate Receiving

18. Hearing vs. Listening
Hearing - physical ability to pick up sound waves.
Listening - 4 steps
hear
interpret
understa nd
recall

19. Barriers to Listening Internal Distractions External Distractions
Personal Biases
Conflicting Demands

20. Active Listening:
Stay Tuned In

21. Most people would rather TALK than LISTEN

22. We understand 450 words per minute!
We speak only words per minute.
How can we stay focused during the “wasted” time?

23. Staying Tuned in: Active Listening
Read nonverbals
Avoid distractions

24. Staying Tuned In: Active Listening
Apply the ideas to yourself
Paraphrase
Know your effect on the sender