1. What is communication?

2. Communication The process of sending and receiving messages

3. Components of the Communication Process Sender: The one who sends or transmits the message Sender: The one who sends or transmits the message Receiver: The one who the message is intended for Receiver: The one who the message is intended for Message: What is being said or sent. Message: What is being said or sent. Feedback: Reaction that the receiver gives to the message offered by the sender Feedback: Reaction that the receiver gives to the message offered by the sender

4. Message Channel: the medium through which the message is being sent. Channel: the medium through which the message is being sent. Communication is effective if the message that is received is the same one that is sent Communication is effective if the message that is received is the same one that is sent

5. What happens when message is sent… Encoding: the process used by the sender to convey the message, including the kinds of words, tones, and gestures used Encoding: the process used by the sender to convey the message, including the kinds of words, tones, and gestures used Decoding: the process used by the receiver to translate and understand the message, including the metal processes involved in making sense of a sender’s message Decoding: the process used by the receiver to translate and understand the message, including the metal processes involved in making sense of a sender’s message

6. Factors that affect Decoding and Encoding Experience: the process or fact of personally observing, encountering, or undergoing something Experience: the process or fact of personally observing, encountering, or undergoing something Reaction to experience: how the sender/receiver reacted Reaction to experience: how the sender/receiver reacted Reality: combination of all meaning which come from a person’s experience and reactions to those experiences Reality: combination of all meaning which come from a person’s experience and reactions to those experiences

7. Barriers to Listening Noise: external and internal factors that interfere with the understanding of the message Noise: external and internal factors that interfere with the understanding of the message –External noise- any distraction from the outside of the body that competes with the message and or attention of the audience –Internal noise- any distraction from the inside of the body that competes with the message and or the attention of the audience

8. Where communication takes place… Environment: the place and or situation in which communication occurs Environment: the place and or situation in which communication occurs Culture: the larger society which communication takes place. Cultures establish rules and expectations which affect communication. Culture: the larger society which communication takes place. Cultures establish rules and expectations which affect communication.

9. The Communication Process