1. The Communication Process
~An interpersonal process of sending and receiving symbols with messages attached to them

3. Model of Communication

4. Miscommunication?

5. Key Elements of Communication Process
Sender: Responsible for encoding an intended message into meaningful symbols, both verbal and non-verbal
Communication Channel: Path of communication; written, spoken, non-verbal
Receiver: Decodes perceived meaning
Meaning: Interpret message
Feedback: reverses the process & conveys response back to sender

6. Types of Noise Barriers to communication exist at every stage
Types of Noise Barriers to communication exist at every stage. They are considered NOISE (or interference), and can sometimes lead to miscommunication

7. Barriers to Communication (=NOISE)
Semantic problems
Absence of feedback
Improper channels
Physical distractions
Cultural differences

8. Other Barriers to Communication:
Inappropriate language
Improper timing
Poor communication skills
High Tech problems
Low motivation and interest
Defensive communication
Preconceived ideas

9. Barriers Continued… Insufficient non-verbal behaviour
Communication overload
Inappropriate source
Lack of empathy

10. Communication Comic

11. Cultural Misunderstandings….