GETTING STARTED TRAINING Revised – October 2009

Everything Duplicates The Speed Of The Team Is Determined By The Speed Of the Leader Everything Duplicates Good & Bad

THE LAUNCH 1st 24 Hours We will launch your ACN business within 24 hours of joining. Your launch will take 60-90 minutes & is vital to your success. At your launch we will: Get your Rep ID & Password Identify your Why Arrange for you to attend Training. Help you reach QTT

What is the real reason you joined ACN? – That is your WHY.

CUSTOMERS PART 1

Everything Duplicates CUSTOMER SOURCES 1st Source – Yourself Get Paid on your own services. You can’t drive a Ford & sell a Chevy. 2nd Source – Those not joining ACN Customer Survey Document is designed to acquire additional services from those who don’t join ACN. (See Next Slide) Everything Duplicates Good & Bad

CUSTOMER SURVEY www.rvpinternational.com

Everything Duplicates CUSTOMER SCRIPT Favor, Help, Try – Share Your Why “Hi _____ Do you have a minute? (Pause) I need to ask you a Huge Favor. I just started with a telecom company called ACN because (Share Your Why) I need a few more customers tonight. Would you do me a Favor, Help me out and Try one of my services?” Everything Duplicates Good & Bad

Non Preferred Services CUSTOMER POINTS Preferred Services 2 Points Non Preferred Services 1 Point Video Phone Bundled Local & LD Wireless: New Acct. Satellite: New Acct. Security: New Acct. Business Asst. Long Distance ATA/Digital Phone Wireless Ext. Wireless Add/Line DSL

CUSTOMER GOALS 24 Hours – QTT* 30 Days – 10 Preferred Services ASAP – 20 Preferred Services *Qualified Team Trainer/QTT = 5 Points (with minimum of 2 Preferred Services) The Speed Of The Team – Is Determined By The Speed Of the Leader Everything Duplicates Good & Bad

WHY YOU NEED 20 PREFERRED SERVICES Levels Other Services Video Phone Preferred Services Personal 1 – 10% 1 1 & 2 ¼% 5 3 ½% 10 4 1% 3% 5% 20 6 7% 7 8% 10%

LIFETIME GOAL 20 VIDEO PHONES 1 2 3 4 5 7 8 9 10 6 11 12 13 14 15 17 16 18 19 20 Never Miss Out On Residual Income Again!

VIDEO PHONE Earn Residual Income when you see your loved ones. Digital Photo Frame & Video Voicemail Video Out – Big Screen Can Replace Home Phone $29.99/month Unlimited US/CA/PR $99.00 + S&H, Tax, Activation,1st Month Fee Distributor Website myacn.com

LOCAL BUNDLED Earn Residual Income when you pay your home phone bill. 75% of homes still have and pay for traditional service. Check rates, availability for your state www.myacn.com Distributor Website myacn.com

WIRELESS Earn Residual Income when you call, text, or surf the net on your wireless. 50 Million Americans change providers yearly. ACN offers all major providers. Significant savings on latest handsets. Cell Phones, Smart Phones & More Wireless Broadband Devices (Internet) Distributor Website myacn.com

HOME SECURITY Earn Residual Income when you protect your home. #1 choice for home security in America. 866.417.3044 ONLY

SATELLITE TV Earn Residual Income when you watch TV. Choose from the nation’s top satellite TV providers. Exclusive offers for ACN customers. Distributor Website myacn.com

BUILDING YOUR TEAM PART 2

100 PERSON LIST Don’t prejudge. List everyone you know especially A-Players. A-Players are defined as Business Owners, Network Marketers, Money Motivated, Those willing to pay a price. Those you think will, won’t. Those you think won’t, will! Everything Duplicates Good & Bad

ETT IN 7-10 DAYS Creates your success story. Sets the bar for those that join your team. Positions you to earn Team Cabs. The Speed Of The Team – Is Determined By The Speed Of the Leader Everything Duplicates Good & Bad

PRESENTATIONS BOM, 1on1, Webinar, PBR PBRs – Are the best use of everyone's time. PBRs allow you to present to more people faster. Schedule PBRs @ 6:30 & 8:30 pm weekdays & anytime on weekends. Important Fact – Whatever presentation you use to expose your prospect to ACN will be what they will want to use. Everything Duplicates Good & Bad

PBR INVITE SCRIPT “Hi _______. Do you have a minute? (Pause) Do you look at other ways of making $$? I looked at my situation (Share Your Why) so I started looking for something. I’ve found a company that deals with new technology. I met one of the top people in the area. His name is _______. He will be at my house (Date/Time) to explain the business plan. Can I put you down as coming? Someone from his office will give you a call to confirm.” FOR ALL QUESTIONS – “I’m brand new & don’t want to confuse you, but those questions will be answered during the presentation at my house (Date/Time).”

Everything Duplicates PBR SIZE The number of guests that attend your PBR will set the bar for your team. Your goal is 10-20 guests. In order to reach that goal you will need to invite 40-50+ since 50% won’t show. Everything Duplicates Good & Bad

PBR TRACKER www.rvpinternational.com The PBR TRACKER DOCUMENT is designed to track all PBRs scheduled for the next 7 days in your organization. The more PBRs the healthier your organization. Everything Duplicates Good & Bad

PBR BEFORE & AFTER www.rvpinternational.com The PBR BEFORE & AFTER DOCUMENT is designed to show you what should happen before & after each PBR. Everything Duplicates Good & Bad

PBR 72 HOUR CALLS Leader calls host 72 hrs prior to PBR How’s the inviting going? Conduct emergency Power Hour if host is struggling with inviting. How many A-Players have been invited? Remind Host to send you the Guest List 24 hrs prior to PBR so you can confirm. Remind Host to tell their guests that someone will be calling them to confirm.

PBR CONFIRMATION CALLS Leader calls prospects 24 hrs prior “Hi , my name is ____. I’m a business partner of ____. I’m calling to confirm our appointment (6:30/8:30pm – Day). We’ll take less than an hour to review our opportunity & answer all questions. I look forward to meeting you.” If Prospects Ask Questions “Great Question…I don’t have time to answer questions right now but will cover that tomorrow. I look forward to seeing you then.”

Everything Duplicates PBR FOLLOW-UP CALLS Leader uses the PBR Sign In Sheet to call & follow-up with each #2 guest 24 hrs after PBR. “Hello ________ this is ________ from last night’s presentation. We wanted to follow up with you to see if you’re ready to get started or if you still had questions.” Everything Duplicates Good & Bad

PBR CHECKLIST Guest list to leader 24 hours prior to confirm Video Phone ready to demonstrate DVD cued and ready to play Never interrupt the presenter Phones off or on vibrate Kids in bed/babysitter and pets outside Simple snacks (No Alcohol) Upbeat music before and after Success Magazines and DVDs on table Provide each guest w/Overview, Rep Agreement, Customer Survey Print PBR Sign-in sheet www.rvpinternational.com Cool room temperature Computer w/internet to sign reps & customers

PBR FORMAT PBRs 45 Minutes Host’s Role Welcome guests Turn phones off or on vibrate Hold all questions until the end Share “Why” you joined ACN Play – “ACN Opportunity” video Edify – Edify – Edify the presenter   Presenter’s Role Briefly mention all ACN Services Box #2 Ask guests to complete “Customer Survey” Cover boxes #4 to #10 – ACN Overview After Box #10 – Explain interest levels 1, 2, 3 Play: “Commitment to Integrity” video Sort the room – (See Next Slide) PBRs 45 Minutes

Give Them DVD/Magazine PBR SORTING #1 Ready To Go #2 Questions #3 Not For Me Sign Up As Rep Answer Thank Them For Coming Schedule Launch If Still Undecided Get As Customer Get To Next Training Ask For Referral Give Them DVD/Magazine Stay In Touch

PBR SORT THE ROOM After Box #10 – Explain interest levels 1, 2, 3 Before “Commitment to Integrity” video We have 3 former State Attorneys General heading up our outside legal team. We’re going to let you watch a short video so you can hear from them. As you watch the video place yourself in one of those 3 categories. After “Commitment to Integrity” video You were hand selected to be among the very first to hear about ACN. (Host) wants to be in business with you and make money together. (See Next Slide)

PBR SORT THE ROOM We’ll be having meetings next week, the week after & the week after that. Those joining during those meetings will go under (Host) B.O.D. The question is will they go under you or someone else? We need to know who we are going to be in business with and who wants to override the huge team that we will build. 1 Rep 2 Questions 3 Customer

TEAM ETIQUETTE Presentations & Trainings Dress appropriately Arrive early & sit with your guests Start & finish on time Phones off or on vibrate Keep mood positive & friendly Don’t interrupt the presenter Everything Duplicates Good & Bad

TRAINING EVENTS Webinars Regional National Local Your check is directly related to how many of your team attend the training events.