Enterprise E911 Presentation for: Martin Hickey Regional Sales Director RedSky Technologies, Inc. mhickey@redskytech.com 415-298-3479

Today’s Agenda Company Background – Who is RedSky E911 – The Problems We Address Day to day business issues Legislation Other Business Issues to Consider Political Landscape Regulatory Risk Management E911 Technical Requirements What is E911 Call process Network, PBX, ALI Management Options for location management (why you need E911 Manager) Traditional vs. IP E911 Manager options Product Features Global Capabilities E911 – Final Points Q & A // Comments // Next Steps

Who is RedSky Technologies?

The Leader in Automated E911 Solutions Enterprise software company (Chicago IL HQ’s) specializing in a Patented E911 solution that provides accurate location information for all phones for emergency services. Software & services for traditional and IP telephony Over 200 customers, including 50 Fortune 500 companies and multiple federal, state and local government agencies E911 Manager is the leading solution for large, distributed organizations Single server automatically interfaces to the enterprise phone system real-time Location identification for IP phones and traditional end-points Emergency On-site Notification improves emergency response Partnerships Avaya Partner Industry Partners – NRIC, NENA, E911 Institute, APCO

The Best Solution for Government & Large Enterprises Cook County in Chicago – one of the largest governmental entities in the nation 24,000 users; 68 PBXs Avaya, Nortel and Centrex Chase Bank – Facilities across multiple states 25,000 users; 7 Avaya PBXs Implemented in 45 days across all locations including audit services

The Company We Keep

The Business Issues & Problems RedSky Addresses

The Problem Over 60 million office workers do not have the 911 protection that they have at home If you call 911 from a high-rise or a campus, nobody knows where you are High profile incidents continue to highlight the importance of E-911

Why E911? Real-Life Stories Man Found Dead After Phone Glitch Confuses 911  UPDATED - Monday April 24, 2006 6:07am     eVideo: 911 Error Blamed on Computer Glitch Gaithersburg (AP) - An immigrant from Bangladesh was found dead at his Gaithersburg office this week, hours after he called 911 saying he needed medical help. The Washington Post reports ‘X’ phoned for help 40 minutes after he started work at a medical company in Gaithersburg on Tuesday - but almost 10 hours passed before somebody found him lying on the floor of his office. Police said an apparent phone glitch sent medical personnel to the wrong address - and, finding nothing amiss, they believed the call was unfounded.

Effective and Timely 911 Emergency Response is Critical on several fronts: Business Imperative Protection for valued corporate assets and people Moral Imperative Ethical responsibility to your people Legal Imperative Protecting the organization from liability caused by poor response to an emergency Technology enables it Workplace safety issues Health Workplace/school violence Fire or environmental Regulatory Requirement Federal & State Government Legislation mandates it There are several issues you need to consider as a business operating a multi-line telephone system. - Emergency preparedness and 911 are corporate responsibilities that employees and the general public expect and rely on. There are several laws on the books protecting employee safety including environmental health and safety regulations from OSHA and now 13 states have passed Enhanced 911 laws that also support employee safety. But beyond laws and regulations, the technology is available today on the private phone system that can provide a greater level of protection for 911 callers by facilitating prompt emergency response. - Consider the many issues that come up on a day to day basis that impact workplace safety. Health, workplace violence, or a fire or environmental hazard. All of these things require prompt emergency response, which E911 capabilities directly impact. Dealing with and responding to these issues is the responsibility of corporate security. - Many of these emergencies are not covered under workers compensation. If a company knowingly averts a statutory requirement or ignoring a known safety issue opens the organization to undo risk and liability in the event of a mishandled emergency. Questions you should consider are “how many 911 calls did we have last month and did emergency responders show up at the right place?”; “Do I have employees working after hours that may not have access to all of the onsite security services that are provided during the business day?”; “Am I doing everything I can to facilitate prompt emergency response?” These types of issues should be raised to your corporate legal counsel and risk managers to make sure you are utilizing the tools available to you to mitigate risk and provide the greatest level of security.

E911 Legislation Passed & Pending – What are you Doing? Challenge: E911 Legislation Passed & Pending – What are you Doing? Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska Ohio • Pennsylvania • Texas • Vermont • Washington

E-911 - A National Issue Senators Clinton (D-NY) and Burns (D-MT), Congresswoman Eshoo (D-CA) and Congressman Shimkas (R-IL) have launched the E-9-1-1 Congressional Caucus FCC is taking comments for National E-911 Regulations Department of Homeland Security is providing resources to frontline emergency responders Corporate leaders are responding to America’s call to action E911 is a national safety issue. Stories about the lack of location information for emergency responders continues to make headlines. That is why organizations like the E911 Congressional Caucus and the FCC are working together on a national level to institute regulations to protect all American citizens whether they be at home, at work or visiting public facilities. E911 puts critical information in the hands of those who need it, our emergency responders. It not only helps save the lives of those in need, but also maximizes emergency resources. Organizations around the country are recognizing the need for E911 and are taking action.

Scoping the Risks for Non-Compliance Regulatory Penalties and Liability Red Sky White Paper Statutory fines may be levied against an organization for non-compliance Fines vary based on state OSHA may consider non-compliance a direct violation of the Occupational Safety and Health Act, a.k.a. The General Duty Clause Penalties can run from $7,000 - $70,000 per day E-911 could be considered part of an organization’s Emergency Action Plan Common law liability is the real risk Intentional disregard of a statutory requirement is the driver Exceptions to workers compensation provide the vehicle Talk about the statutory and regulatory fines, but the liability is the real risk we want to outline. The fines from a statutory perspective are non-existent for Minnesota. There are only two out of 12 states that have fines, but one of the states treats the intentional disregard as a criminal act.

What is E911?

Enhanced 911 Defined Pinpoints the exact location of a 911 call for dispatchers FLR 10 STE 1000 RM 1004 FLR 3 6th AVE WALL Essential for multi-floor building and campuses Puts location information directly in the hands of emergency responders Saves lives! Enhanced 911 pinpoints the exact location of a 911 caller from within a high-rise building or campus environment. Without E911, the 911 dispatcher only knows the billing telephone address of the PBX, which may not be the same address as the 911 caller and definitely won’t indicate the location of the caller within a building. Capabilities on the switch and within the telephone network exist today that enable you to automatically indicate the building address, floor and room of the 911 caller automatically.

9-1-1 Display Screen Without E911 C1-110 ESN=180 02 (469) 555 - 4400 08:33 05/29/2002 999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX ANYTOWN; COMMUNICATIONS ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000 IRVING POLICE IRVING FIRE IRVING EMS Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911

E-9-1-1 Display Screen With E911 C1-110 ESN=180 02 (469) 555 - 4450 08:33 10/17/2001 999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX FLOOR 7 SUITE 709 BUSINESS NAME ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000 IRVING POLICE IRVING FIRE IRVING EMS Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911

E911 ALI and ANI Components What is ALI? Automatic Location Identification (ALI) ALI provides the Public Safety Answering Point with the location information for emergency personnel What is ALI data? A format that includes Phone number Location, 20 characters Business name Street directional Street name Community and state

911 Call Processing

How did the location information for phone number (312)555-1111 get into the Public Safety Answering Point’s Server? AND Who is responsible for getting it there? Well, it’s quite the Challenge to an organization as you’ll see….

E911: The Key Requirements Implement ISDN PRI or CAMA Passes ANI or unique telephone number of 911 caller Ensures proper call routing through the PSTN 911 center must be able to call back the 911 caller Identifies appropriate ALI association Establish and Maintain ALI at regional databases Define location information for every phone Send data to regional E911 databases in NENA format Establish process for ongoing ALI updates Monitor acceptance and verification to ensure accuracy Track and store historical and transaction detail Record of risk management and compliance Evidence in the event of litigation Engage the time and resources to complete the task

E911 Manager ALI Update Process Where RedSky Comes In and Makes it Easier…

Three Ways to Manage Location Information Use the station screens in the call server software Establish network regions Use network discovery

Defining Locations using the Station Screen

E911 Manager – Steps for Ongoing ALI Management E911 Manager interfaces to each Call Server/PBX to import updated station location information Step 2 Telecom Administrator performs MACs on the PBX Step 1 E911 Manager interfaces to the regional E911 gateways to perform ALI updates in NENA format Step 3 PSAP servers around the country receive ALI updates Step 4

Challenges of E911 in VoIP Networks Mobility – Users can move around on the network Location Definition – “Real Time” location control How precise do you describe your location? Using Network Regions and Network Discovery

Network Region Architecture

Network Discovery Architecture S-011 1 00-01-03-85-2E-45 1111 Ext 1111 RTR/LDAP

E911 – Emergency On-Site Notification (EON)

Emergency On-site Notification

EON Email Notification

E911 – RedSky’s Ability to Handle Mobility / “Road Warriors”

New business issues present opportunity for you… The existing 911 network does not support mobility, work at home or remote offices without local 911 trunks Issue #2: Local trunks are not always cost effective or even an option depending on the type of user The solution: RedSky’s integration with Avaya and partnership with Intrado & TCS offers a solution for home office, remote office and nomadic IP phone users without local trunks: E911 Manager with Location Information Services (LIS)

Location Tracking – Remote office, home office and nomadic workers are tracked when they register E911 Manager captures phone registrations and updates the call server and VoIP Positioning Center with new location information E911 Manager Location Information Services (LIS)

Remote users are prompted to designate new location upon login to their Avaya softphone User must select from one of four options Pre-defined locations are easily recalled and selected by the user New locations are validated through RedSky Location Information Services User can “opt-out” of 911 service by agreeing to a legal waiver

E911 – RedSky’s Ability to Provide a Global E911 Solution

E911 Globally – Factors to Understand E911 is not a Global Standard. Each country has its own Unique Challenges. RedSky does have a Solution today, a way of addressing a Global issue.

E911 Globally – RedSky’s Solution EON is a corporate wide emergency response system that can alert Prospect’s own Security personnel worldwide to 911 calls. There are no geographic limitations to deploying EON. Roadmap ahead: Canada, UK & Australia have similar E911 Infrastructures to the US. CAVEAT: Japan & Netherlands have different Systems in place to handle 911; still, RedSky’s EON with SMS can handle these Markets.

E911 – Final Points

E911 Manager: America’s Most Complete E911 Solution The ideal solution for Enterprises, Governments and Campuses Automatically detects moves, adds and changes in the call server and updates regional E911 databases Scalable to over 100,000 stations and hundreds of PBX and call servers Supports hybrid environments of mixed major PBXs Emergency On-site Notification improves local emergency response Saves lives, Manages risk and Minimizes liability.

More Information E-911 Requirements and Solutions www.redskyE911.com Industry websites National Emergency Number Association: www.nena.org Association of Public Safety Communications Officials: www.apcointl.org Thank You! Martin Hickey – Regional Sales Director RedSky Technologies mhickey@redskytech.com (415) 298 3479