1. Presentation by Paul Vine In partnership with www.sabretele.comAugust 2008 Version 1.0 0800 849 2080 info@sabretele.com Sabre and Business Continuity Planning

2. Installer and service provider of B2B telephony equipment Specialising in SME and Enterprise sectors since 1993 Avaya Gold Business Partner and associated reseller of Mitel and Nortel equipment Part of Sabre Group - Used Telecoms, Switchcare and Ciptex Over 50 employees Over 185 engineers nationwide (sub contractual agreements) In house fully accredited AVAYA engineers (3 @ ACE level) ISO 9001 accredited In 2008 hit £4 million turnover mainly on AVAYA products www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning About Sabre Telecom

3. www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning Our Clients

4. www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning Our Partners

5. Emergency Only Service Provide re-routing of telephones calls in the event of a Disaster Recovery incident Service Features and Benefits Initiated by contacting our service department Sabre liaise with service provider to divert calls on your behalf Call diverts set up, on average between 2 to 4 hours Free of charge, until incident occurs £149.00 charge per incident to begin re-routing of calls * 0.02p per minute for national diverts * 0.12p per minute for mobile diverts * www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning Reactive Solution - Bronze * Service providers also charge 0.01p per minute for national diverts. Additional charges may apply, subject to number of lines. Divert rates subject to fluctuation.

6. Lines adopted and re-routed via carrier grade infrastructure 10 –15% Savings on line rental and call charges ongoing Pre programming of employee details to provide an automatic switchover Ability to divert ISDN “Direct dial numbers” to location or device Set up fee £10.00 per number £12.00 per user annual retainer fee www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning Proactive Solution - Silver Seamless Service Sabre take ownership by managing communications and lines on your behalf Service Features and Benefits

7. Redundancy planning – e.g. applying additional power supplies to telephony equipment to reduce risk of failover Resiliency – duplication of services to another site, whether it be another office in a separate location who can seamlessly take over your mission critical call traffic; or alternatively utilise our managed services to direct your calls to contact/call centre. IP & SIP Technology – to provide a load balancing across your telco services, by implementing IP or SIP trunks. Business need assed by free health check conducted by Sabre engineer. www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning In House Solution - Gold Precautionary Service Sabre take ownership by managing communications and lines to support your business requirements Service Features and Benefits

8. Fully Managed Solution - Platinum CIPteX Rapid Business Recovery For Loss of Office Access or IT / Phone Communications Service Features and Benefits Sabre and Business Continuity Planning Rapid setup of office phones and data / internet access Minimal capital expenditure / Pay per use structure Minimal onsite structure (satellite, mobile and WiFi technology) Call redirection Rapid response against SLA’s Use as part of a control centre 0800 number with messages to provide up to date information to staff without office access Automated or staffed messaging – update managers on work availability. Relocation to backup site Home or remote / mobile working Location independent with access to International communication networks Prioritise mission critical parts of the business such as call centres Costs start from £20.00 per month per Handset, subject to existing telco services www.sabretele.comAugust 2008 Version 1.0

9. Our Reliability System located within a secure data centre incorporating the maximum level of resilience and reliability. State of the art technologies utilised from industry leading vendors. 24hour, 365 days per year Support; sustained by a number of the countries highest qualified technical personnel. Other features; inc Call Billing, Call Recording, Call Centre, Real time reporting and Mobility Solutions. Relocation to backup site www.sabretele.comAugust 2008 Version 1.0 Sabre and Business Continuity Planning Frequently Asked Questions

10. Sabre and Business Continuity Planning Summary of Services Bronze Service - Reactive Solution Emergency Only Service FOC until incident Silver Service – Proactive Solution Sabre take ownership by managing communications and lines on your behalf - Set up fee £10.00 per number Gold Service - In House Solution Sabre take ownership by managing communications and lines to support your business requirements – FOC initial Health check Platinum Service - Fully Managed Solution CIPteX Rapid Business Recovery with no capex, costs start from £20.00 per month per Handset

11. Thank You Any Questions Presentation by Paul Vine Sabre and Business Continuity Planning