1. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 In a VoIP World Timothy Lorello SVP, Chief Marketing Officer TeleCommunication Systems (TCS) (410) 280-1275 lorellot@telecomsys.com

2. October 4-7, 2004 Los Angeles, CA www.itexpo.com Agenda Coming from a Wireless Perspective How E9-1-1 Works Challenges of Emergency Services –E9-1-1 VoIP –Call Center Emergency Service Offers Solution: Applying Lessons Learned 2

3. October 4-7, 2004 Los Angeles, CA www.itexpo.com Wireless Carriers Contractual relationships with over 42 wireless carriers Contracted to deploy E9-1-1 services to over 45 million subs for 33 carriers (4 of top 5) Local Exchange Carriers (LECs) Working relationships with all of the major LECs and many CLECs and smaller telecom providers PSAPs Deployed wireless E9-1-1 in 42 states to over 4600 PSAPs Member of both NENA and APCO Former public safety officials on staff and in management Coming from a Wireless Perspective 3

4. October 4-7, 2004 Los Angeles, CA www.itexpo.com 1.E9-1-1 is a life-saving service consumers expect Consumers get E9-1-1 with wireline & wireless Large enterprises get E9-1-1 from their PBXs When responding to emergencies, EVERY SECOND COUNTS! 2.Without E9-1-1, VoIP deployment will slow At best, VoIP becomes a cheap alternative At worst, VoIP adoption is greatly reduced If not provided voluntarily, FCC will likely mandate it 3.E9-1-1 drives location usage Can be used as a market advantage – Safety Sells! Location information can be used for other services Information alerts, billing, optimized routing, etc. Why is E9-1-1 Important to VoIP? 4

5. October 4-7, 2004 Los Angeles, CA www.itexpo.com How E9-1-1 Works 5

6. October 4-7, 2004 Los Angeles, CA www.itexpo.com Requirements for a proper E9-1-1 call: 1.Must know location of caller 2.Must use caller location to route call United States has over 6500 Public Safety Answering Points PSAPs typically cover metropolitan areas or counties PSAPs are Call Centers which dispatch Emergency Services 3.Must deliver caller location Call Centers can automatically receive location information For wireline, street address information is delivered For wireless, latitude/longitude information is delivered 1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1! How E9-1-1 Works 6

7. October 4-7, 2004 Los Angeles, CA www.itexpo.com Central Office PSAP 9-1-1 Communicator E9-1-1 Network Operations Center 9-1-1 4106661111 1600 Primrose Lane Wireline 4109990000 + 4106661111 4109990000 Dispatch to 1600 Primrose Lane ALI Complete Solution ALI – Automatic Location Identification (database) PSAP – Public Safety Answering Point 13 2 1600 Primrose Lane How E9-1-1 Works 7

8. October 4-7, 2004 Los Angeles, CA www.itexpo.com CRDB – Call Routing Data Base PDE - Position Determination Entity E9-1-1 Network Operations Center Mobile Switching Center PSAP 9-1-1 Communicator Dispatch to Precise X/Y 4109990000 4107771111 Wireless Phase II – Precise Location 9-1-1 MPC 9-1-1 ESRK CRDB 4109990000 + ESRK ALI Precise X/Y + 4107771111 PDE Complete Solution 1 a - Tower b - Precise Precise X/Y 2 MPC – Mobile Positioning Center ESRK = Emergency Services Routing Key 3 How E9-1-1 Works ESRK 8

9. October 4-7, 2004 Los Angeles, CA www.itexpo.com The Challenges for Emergency Services 9

10. October 4-7, 2004 Los Angeles, CA www.itexpo.com Voice over IP (VoIP) –Voice transmitted as data over IP transport technologies –Three broad categories of service: Static VoIP: to the home as a wireline replacement Nomadic VoIP: person stops in different places Mobile VoIP: continuous movement within VoIP network Challenges: –[1] How to locate? –[2] How route? –[3] How deliver? Will focus here New Challenges for E9-1-1: VoIP! 10

11. October 4-7, 2004 Los Angeles, CA www.itexpo.com Issues around getting the Location –Nomadic & Mobile users are not at their “home” –Phones do not currently have built-in GPS –Users must currently manually identify location –Location info takes 24 to 48 hours to update This can be solved by taking a “network” approach to E9-1-1 Hope for the future –Most VoIP will be over Private Data Networks Private networks can identify connection point Connection point can be mapped to a location –Mobile VoIP solutions will likely involve cellular Cellular already has integrated GPS into handsets Mobile VoIP phones will likely have GPS capabilities New Challenges for E9-1-1: VoIP! 11

12. October 4-7, 2004 Los Angeles, CA www.itexpo.com Softswitch PSAP Admin Line 9-1-1 Communicator E9-1-1 Network Operations Center 9-1-1 4106663333 Static VoIP 4109990000 Dispatch to 1600 Primrose Lane ALI 4106663333 Problem: Routes to Admin Line 1 2 3 1600 Primrose Lane New Challenges for E9-1-1: VoIP! 12

13. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 Network Operations Center Softswitch PSAP Admin Line 9-1-1 Communicator 9-1-1 4106663333 “I think I am at 1800 Charles Street” Nomadic VoIP - Consumer 4109990000 (wrong PSAP) 4109990000 ALI ? 4106663333 Problem: ALI has wrong address Possibly wrong PSAP Routes to Admin Line 123 New Challenges for E9-1-1: VoIP! 13

14. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 Network Operations Center Softswitch PSAP Admin Line 9-1-1 Communicator 9-1-1 4106663333 “I think I am in office 301-B” Nomadic VoIP – Enterprise 4109990000 ALI ? 4106663333 Problem: ALI has wrong address Routes to Admin Line 1 2 3 New Challenges for E9-1-1: VoIP! 14

15. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 Network Operations Center Softswitch PSAP Admin Line 9-1-1 Communicator 9-1-1 4106663333 “I am not sure where I am” Mobile VoIP 4109990000 (wrong PSAP) 4109990000 ALI ? 4106663333 Problem: ALI has wrong address Probably wrong PSAP Routes to Admin Line 123 New Challenges for E9-1-1: VoIP! 15

16. October 4-7, 2004 Los Angeles, CA www.itexpo.com Applying Lessons Learned from Wireless 16

17. October 4-7, 2004 Los Angeles, CA www.itexpo.com Use wireless solutions more broadly –Route to 911 Communicator instead of Admin Line –Automatically pass location information Enhance solutions to allow PSAP flexibility –Pass priority information –Pass additional information Applying Wireless Lessons Learned 17

18. October 4-7, 2004 Los Angeles, CA www.itexpo.com Softswitch PSAP 9-1-1 Communicator 9-1-1 4106663333 Static VoIP 4109990000 Dispatch to 1600 Primrose Lane E9-1-1 Network Operations Center MPC CRDB ALI ESQK 4109990000 + ESQK ESQK Complete Solution 1600 Primrose Lane + 4106663333 Note: No Admin Line Applying Wireless Lessons Learned 18

19. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 Network Operations Center MPC CRDB ALI ESQK Softswitch PSAP 9-1-1 Communicator 4106663333 Nomadic VoIP 4108880000 Dispatch to 1800 Charles St. 4108880000 + ESQK ESQK Complete Solution 1800 Charles Street + 4106663333 9-1-1 Note: Different PSAP Note: Accurate address Applying Wireless Lessons Learned 19

20. October 4-7, 2004 Los Angeles, CA www.itexpo.com E9-1-1 Network Operations Center MPC CRDB ALI ESQK Softswitch PSAP 9-1-1 Communicator 9-1-1 4106663333 Mobile VoIP 2127770000 Dispatch to Precise X/Y with Medical History 2127770000 + ESQK ESQK Complete Solution 9-1-1 Note: Precise address Precise X/Y + 4107771111 Medical History Note: Different PSAP Applying Wireless Lessons Learned 20

21. October 4-7, 2004 Los Angeles, CA www.itexpo.com VoIP is a revolutionary technology E9-1-1 needs to be solved E9-1-1 solutions have multiple benefits: –Avoids Administrative Lines –Automatically delivers location –Provides ability to deliver additional information E9-1-1 Network Operations Centers can: –Support VoIP E9-1-1 –Support Call Centers needing location information For specialized call routing For concierge services (directions, points of interest) For information services (weather, traffic) Summary 21

22. October 4-7, 2004 Los Angeles, CA www.itexpo.com Questions Tim Lorello SVP, Chief Marketing Officer (410) 280-1275 lorellot@telecomsys.com 22