1. Out of Sight, But Not Out of Touch Remote Office, Branch Office IP Telephony Solutions Charles Henderson Director, Product Management EADS TELECOM North America Charles Henderson Director, Product Management EADS TELECOM North America  charles.henderson@eadstelecom-na.com  800-468-3266  charles.henderson@eadstelecom-na.com  800-468-3266

2. Remote/Branch Site Integration Goals  Organizational Convergence  User Mobility  Access to Distributed Expertise  Faster Response  Ease of Administration  Business Continuity  Lower Cost

3. Why Are We Discussing This? Big Locations Capacity Features Flexibility Capacity Features Flexibility $ $ Capacity Features Flexibility Capacity Features Flexibility Big Capability $ $ Small Locations Small sites have traditionally sacrificed capability to achieve acceptable cost per user.

4. IP Based Systems Big Locations Capacity Features Flexibility Capacity Features Flexibility $ $ Small Locations IP Technologies can equalize cost per user and capability at lower total cost of ownership Converged Systems provide IP value and flexibility with security, reliability and Investment Protection

5. The Universe of Converged Solutions IP Stations Traditional Trunking Analog Stations Digital Stations VoIP Trunking LAN/WAN Network PSTN Network Public Internet Network Call Center Virtual Agents Contact Center Unified Messaging Voice Mail Unified Communicatio n Central Admin. Distributed Admin. Remote Agents Virtual Desk Office Based Mobile Worker Wi-Fi Stations Cellular Access            Web Services Choice is the Killer App!

6. Converged Systems  IP, TDM and Networking at the Core  Complete Feature Transparency  IP and Digital Stations  Across Geographies  IP or TDM Between Sites  Advanced Application Suite  Single Network Wide Interfaces  Contact Center  Unified Communications  Web Services  Administration

7. Networking The Core of the System  Peer-to-Peer at the Core of the Architecture  Call information is extended to the whole network using web like addressing  The network is perceived as an unique voice-data virtual PABX  Available on every connection type (leased lines, ISDN…)  Integral Networking enables  Feature transparency (single dial plan, voice mail, CDR, Call Accounting, Administration….)  Resource Sharing  Single management center  Centralized or decentralized PSTN access  High availability

8. Unified Communication Platform A communication solution designed on a building block architecture! It works with customer’s existing infrastructure and migrates to support greater functionality as organizational needs evolve and grow! Better voice mail *Voice mail / AA/ Call Routing *Caller ID/DNIS Audiotex / etc. Desktop integration *Desktop Call Control *CRM Integration E-mail Integration *Unified Messaging *E-mail Notification Fax services *Messaging *Printing Speech *Text Reader *Speech directory & Auto attendant Wireless *Mobile Telephones *PDA’s And WEB Access Unified Communication Platform 1.Address customer’s immediate needs 2.Manage growth… 1.Size 2.Infrastructure 3.Cost effective add-ons 4.Manufacturer independent (Telephony and e-mail integration)

9. Value of Unified Communications  Major cost savings in a UCP system vs. separate investments in each technology  Voice mail server  Fax server  Speech enabled automated attendant  IVR server  CTI server  E-mail reader  Mobile server = =

10. PointSpan M6500 Family Management Systems Centergy M7480 Contact Center 3 rd party integration tools PC based applications i2070 Attendant Console i2052 Software Phone Web services Digital, analog and IP Phones Unified Communications Systems

11. Out of Sight, But Not Out of Touch Remote Office, Branch Office IP Telephony Solutions Questions?Questions?