1. William Svien EVP, 911 ETC, Inc.
Addressing the Safety Glitch
in the 911System
William Svien EVP, 911 ETC, Inc.

2. 911 ETC, Who We Are A Fully Developed Product
The Industry Leader in ASP automation of Enterprise Enhanced 911
A Fully Developed Product
An Experienced Management Team
An Excellent and Diverse Customer Base
Strong Industry Partners and Alliances
Some of 911 ETC customers ((NOT to be placed on the intranet Web site)) 2

3. 911 ETC, Incorporated
Founded in 1995 / Based near Seattle, WA (Everett)
911 ETC maintains Customer Data
911 ETC provides Enhanced 911 Database Management and On-site Emergency Notification to provide Precise Location Information
911 ETC interfaces for Customers to National Databases
ETC assists in interfacing end-user’s Telecom network PBX (Private Branch Exchange)/VoIP Networks with the local PSAP (Public Safety Answer Point) to provide Automatic Number Identification (ANI) and Automatic Location Identification (ALI) necessary for all Enhanced 911 calls.

4. What is E-911?
Providing Precise Location Information to Emergency responders when a call is placed
If you dial “9” or some other numbers to get an “outside line”, chances are that the address that comes up to the emergency responder on the other end of your call does not pin-point your location. The information could be a Billing address or main office location vs. your precise location. 4

5. The Challenge of Locating a 911 Caller
Wired
Automatic Location
Information (ALI)
Database H E L P
Wireless
ALI
Database
Requires
triangulation
of two or
more towers
Non-enterprise VoIP
ALI
Database
Internet Service Provider to
3rd party

6. The Challenge of Locating a 911 Caller
The complex world of the Enterprise H E L P
Private Switch Automatic Location
Information (PS/ALI)
Database
Large geographically distributed private network that can span multiple geographies and governmental jurisdictions

7. Did you know? Approximately 240 Million
9-1-1 calls are placed each year in the US?
That is approximately:
657,534 a day
27,397 each hour
456 each minute
7.6 every second 7

8. 15 States with Current E-911 Legislation
Legislations - CT, ME, MS, MN, VT, VA, FL, AL, TX, CO, LA, KY, IL, AK, W A, (NE, OH, MI)
(Six States have legislation currently pending) 8

9. Who is Responsible?
A Technical Requirements Document published in February of 2009 by NENA states: “Recent technology innovations have made it critically important for organizations to address the challenge of identifying the location of the users of communications systems during emergencies in the Multi Line Telephone System (MLTS) environment The owner of or leadership of the organization who gains benefit from the services of an MLTS is ultimately responsible to ensure that the information contained in the PS/ALI database is accurate.” 9

10. Why Implement E-911? Ethical Legal Risk Management
It is the right thing to do
Protects the organization’s people
Legal
Enhanced 911 is being mandated across much of the U.S.
Various mandates in 20 states; 6 with legislation pending
FCC VoIP E911 Order/S.428 VoIP 911 Bill
Risk Management
Potential liability from employee suit if 911 was unable to respond
New focus on terrorism has heightened awareness
Employee Safety
Visitor / Guest Safety 10

11. E911 Solution Options Do It Yourself: Least cost on front end
Least cost to maintain (Human capital?)
Manual process
Responsibility risk liability retained (flag and fix errors)

12. E911 Solution Options Automation – Buy a Boxed Solution:
High Cost on front-end
Automated Process
Reasonable cost to maintain
Software maintenance
Human capital costs
Responsibility risk liability retained (flag and fix errors)

13. E911 Solution Options Software as a Service (SaaS) Solution:
Reasonable cost on front-end
Reasonable cost to maintain
Automated Process
Responsibility risk liability shifted to provider (flag and fix errors)

14. Considerations: Telco
Facilities and Routing the 911 Call:
ISDN PRI, SIP, or CAMA Trunks
Central Office SS7 signaling or equivalent?
VoIP Network Positioning Server
Selective Router serving area
Multiple Area codes in Enterprise
PSAP Geographic Serving Area

15. Considerations: Telco (cont.)
PS/ALI or SIP Gateway (ILEC /CLEC)
Locator ID, Informed PRI, PinPoint Service, Verizon-PSALI
911 Enable, Dash, VIXXI
Build E911 DID Database
SIP Provider Databases
Submission of Data to Telco
Fix errors and resubmit
Repeat until data is clean
Update Data daily or on schedule
Fix database errors and resubmit to Telco
Error codes DID Range, NENA ID, etc. (Verizon has 72 different error codes)

16. Considerations: PBX Call Routing Enterprise networked?
ANI turned on and pushed through to the PSTN (Caller ID presented to network?)
ISDN, SIP, or CAMA trunks (dedicated)
Administration
Telephone location ID set-up within the PBX
Tie station table with location ID to E-911 DID database (s)
Traditional MAC management
User self administration

17. Considerations: PBX (cont.)
TDM / IP /Hybrid or both
IP users stationary (digital sets)
Remote business sites, virtual offices
Mobility (% of total user community)
Mobile users within the enterprise network
Nomadic IP users
Costs involved to capture/discover mobile users
Onsite Notification
Avaya Crisis Alert
Adjunct

18. Additional Considerations When Implementing an E911 Solution:
Complicated and time-consuming implementation
A full time employee dedicated to regular E911 maintenance (moves, adds, changes)
Employee turnover and training
Possible liability risk for unresolved errors
Status and Error Reconciliation
Explain that ETC has developed a status and error file processor which matches status and error files coming back by cycle count to the original NENA file submitted to the ALI database. 18

19. Data Flow Diagram LAN Internet 911 ETC Data Center 911 Call Placed
Admin. Platform
Scheduled Dynamic
Directory Export
Voice Call Server
LAN-Alert ™
LAN
ISDN PRI
Internet
Selective Router
911 ETC
Import Processor
(E-Mate Auto-MAC)
911 ETC
Export Processor
(911 Call Center)
Public Safety Answer Point
911 ETC Data Center
Regional
ALI Data Centers)

20. Campus VoIP Discovery 911 Call Scheduled Dynamic Directory Export
Voice Call Server
Admin. Platform
Scheduled Dynamic
Directory Export
DID
Codes
Location
TSAPI
ISDN - PRI
Middleware
Selective
Router
Station Form Updates
Room
Floor
Jack
Building
Emergency Location Extension
911 ETC
Import Processor
(E-Mate Auto-MAC)
911 ETC
Export
Processor
PSAP
(911 Call Center)
Locate911-A
Discovery Appliance
911 ETC Data Center
Regional ALI
Data Centers)

21. VoIP Network positioning and routing
911 Call
Admin. Platform
Scheduled Dynamic
Directory Export
Voice Call Server
ISDN - PRI
Selective
Router
911 ETC
Import Processor
(E-Mate Auto-MAC)
911 ETC
Export
Processor
PSAP
(911 Call Center)
911 ETC Data Center
911 ETC (UC)
Positioning Server
Regional ALI
Data Centers)

22. What is an ELIN? As defined by NENA:
Emergency Location Identification Number
ELINs are used by the Selective Router to determine the proper PSAP termination
ELINs are also required to be used by:
Non-DID telephone stations
Multiple Appearance Numbers
Zone Level E911 Reporting
The granularity of an ELIN can be as specific as a desk location, or as large as an entire building.

23. New Common Terms - ERL As defined by NENA: Emergency Response Location
A location to which a emergency response team may be dispatched. The location should be specific enough to provide a reasonable opportunity for the emergency response team to quickly locate a caller anywhere within it.

24. E911 Zones using ELINs / ERLs
E911 ELIN
ELIN
ERL 1
EAST WING
2nd FLOOR
ELIN
ELIN
ELIN
ELIN
FCC considering data accuracy reporting to within 7000 sq. ft from 40,000 or 25,000 sq. ft.

25. E-911: Protect the workplace and mitigate corporate risk
Federal and State legislators are poised to take additional action on E-911.
The public expects and deserves the most effective emergency response capabilities at work as they have at home.
Ignoring a known hazard could lead to common-law liability: Corporations have a duty to provide a safe working environment and protect employees from known danger.
A national E911 Caucus has been formed, and the E911 Act of 2004 is set to be revisited this year by Congress. Focus on the last point, consequences of inaction. 25

26. E911 in the News…
TMCnet.com

27. Excellent Reference Site
911 ETC