Types of Communication Objective 1.02

Types of Communications Verbal Non-Verbal

Nonverbal Communication Bodily actions and vocal qualities that typically accompany a verbal message The words we use

Listening Speaking Reading Writing Verbal Communication

Nodding when you agree with the speaker is a sign of active listening

When talking either in person or on the phone it is important that you speak clearly Speaking

Writing When writing be effective by giving detail There will be a sales team meeting tomorrow at 9:00 am Be grammatically correct This manual explains how to do it. Writing

EFFECTIVE VERBAL COMMUNICATION CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION Consider the objective Be sincere Use simple language, familiar words Be brief and precise assume nothing Use polite words and tone Say something interesting and pleasing

NON VERBAL COMUNICATION Has the most effect on the understanding of a spoken message NON VERBAL COMUNICATION

Non-Verbal Communication Gestures Posture Facial Expressions Non-Verbal Communication

IMPORTANCE OF NON-VERBAL COMMUNICATION ♦ only 7% of a message’s effect is carried by words ; listeners receive the other 93% through non -verbal means - Communication researcher Mehrabian ♦Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally. IMPORTANCE OF NON-VERBAL COMMUNICATION

Forms of non verbal communication Facial expression Body movement Gestures Eye contact voice Touch

Regulate Interaction Facial expressions or gestures that are used to control or regulate the flow of a conversation

Express Emotion or Affect Facial expressions and gestures that augment the verbal expression of feelings

Nonverbal Signals Vary from culture to culture

What does this symbol mean to you? In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger

Improving Nonverbal Communication Skills When sending messages Be conscious of nonverbal behavior Be purposeful in use of nonverbals Make sure nonverbals are not distracting Match verbal and nonverbal communication Adapt to the situation

Improving Nonverbal Communication Skills When receiving messages Don’t automatically assume Consider gender, culture and individual differences Pay attention to all aspects of nonverbal communication Use perception checking