2 The words we use Actions, vocal qualities, and activities that typically accompany a verbal message Verbal Communication Communication Nonverbal
3 The Nature of Nonverbal Communication Affective Ambiguous Continuous Multi-channeled
4 Functions of Nonverbal Communication Substitute Complement Contradict Verbal Communication
5 Nonverbal Communication Facial expression and eye contact Kinesics (body motion) Proxemics and personal space Artifacts Touch (haptics) Paralanguage Chronemics (time) Physical characteristics Everything except the words! Everything except the words!
6 When nonverbal and verbal contradict, we tend to accept the nonverbal inference.
7 Uses of Body Motion Emblems Illustrators Affect display Regulators Adaptors
8 Emblems Nonverbal gestures that take the place of a word or phrase Microsoft Photo
9 Illustrators Nonverbal gestures that complement what a speaker is saying Microsoft Photo
10 Affect Displays Facial expressions and gestures that augment the verbal expression of feelings Microsoft Photo
11 Regulators Facial expressions or gestures that are used to control or regulate the flow of a conversation Microsoft Photo
12 Adaptors Body motions that are used to relieve tension Microsoft Photo
13 Facial expression is the strongest nonverbal communicator Of the face the eye communicates more than any other feature.
14 Eye Contact Eye Contact The majority of people in the United States and other Western cultures expect people to look them in the eye when communicating. Microsoft Photo
15 Eye Contact Eye Contact Japanese direct their gaze to a position around the Adam’s apple. Chinese, Indonesians, and Mexicans lower their eyes as a sign of deference. Arabs look intently into others’ eyes showing keen interest. Microsoft Photo
16 Paralanguage Pitch Volume Rate Quality Vocal communication minus the words
17 Touch Touching and being touched are essential to a healthy life Touch can communicate power, empathy, understanding Microsoft Photo
18 Self-Presentation What message do you wish to send with your choice of clothing and personal grooming? Microsoft Photo
19 Time How do we manage and react to others’ management of time –duration –activity –punctuality Microsoft Photo
20 Polychronic and monochronic variations of time exist within cultures. Should we ask polychronics to conform in the workplace?
21 Proxemics - Proxemics - how we use the space around us - our environment Intimate distance, up to 18”, is appropriate for private conversations between close friends. Personal distance, from 18”- 4’, is the space in which casual conversation occurs. Social distance, from 4’ – 12’, is where impersonal business such as job interviews is conducted. Public distance is anything more than 12’
22 Personal Space at Work Personal Space at Work Your office Your desk A table in the cafeteria that you sit at regularly Microsoft Photo
23 Color Influences Communication Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity
24 Nonverbal Signals Vary from culture to culture Microsoft Photo
25 What does this symbol mean to you? In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger -Atlantic Committee for the Olympic Games
26 To improve our communication... We need to monitor our own nonverbal communication and exercise care in interpreting that of others.