4.  Understanding non verbal communication.  Importance of non verbal communication.  Types of non verbal communication.  How to improve your non verbal skill.

5. ‘’All communication that is not spoken or written is non verbal communication.’’ Wordless messages can be communicated through body language, voice facial expressions etc.

7. Posture Types Gesture Smell Time Touch Heptic Touch Heptic Silence Eye contact Eye contact Facial expressions Facial expressions Appearance Para Language Para Language Space

8. Posture ‘’Action speaks louder than words.’’ o Affect display. o Express feelings. o Projects personality. o Interpretation is important.

9. Example:

10. Gestures: ‘ ’Movement of hands and feet’’ Emblems; Directly translate into words/phrases. Illustrators; Accompany and illustrate a verbal message. Regulators; Monitor, maintain, or control the speaking of another.

11. Eye contact : ‘’Eye contact establishes the nature of relation ship.’’ o An individual’s looking behavior. o Used to regulate and monitor communication. o Express willingness or lack of desire to communicate

12. Facial expressions: ‘’ Face is index of one’s mind’’ o Use of face to show attitude/emotion. o Your face reveals your hidden emotions. o facial expressions have been found to be universal.

13. APPEARANCE: 1:Personal appearance; ‘’You never have a second chance to make a first impression’’ o Clothing and artifacts. o Shows; Economic background Education level Culture Trust worthiness

14. Appearance : ‘’Arrangement of space you own’’ 2.Appearance of surrounding o Location. o Size of room. o Arrangement of furniture o Other artifacts.

15. ‘ ’The way in which you say words’’ o Tone of voice o Stress o Pitch o Rate o Voice quality o Indicate speakers emotional state.

16. ‘’Distance between people, size and arrangement of a room.’’ o Indicate status and position. o Important to avoid miscommunication. o Depends on culture.

17. ‘ ’Best reply to avoid.’’ o Can communicate effectively. o Indicates lack of interest, Anger, Thoughtfulness o Can also be disconfirming.

18. ‘’Communication by touch.’’ o Expresses intimacy, comfort and discomfort. o Shows the relational status. o Possible only in face to face communication.

20. ‘’Punctuality reflects your sincerity.’’ o Shows our preferences. o Culture specific. America vs Middle east Germany vs Portugal o Important in organizations.

21. ‘ ’Communication through smell.’’ o Body odor o Use of perfume o Spices o Conveys the emotion o Affect the reaction

22. Feed back from friends Monitor your selfLearn to interrupt other Audio/video tape of your voiceMaintain eye contact