1. Chapter 9: Communicating Effectively

2. The communication process
Communication-the sending and receiving of messages between people
Verbal-using words to communicate
Nonverbal-communicating and sending messages without words

3. Nonverbal Communication
"Friends“
“For the Birds”

4. The Messages You Send
“I” Messages-saying how you feel and what you think rather than criticize someone else
“I feel…” (here you name an emotion-anger, fear, disappointment
“when you…” (here you say what behavior bothers you)
“because…” (here you explain why it bothers you)

5. “I” Messages
“I” Messages avoid raising negative feelings
Keeps conversation and confrontation reasonable
Video

6. The Messages You Send Using the right tone Using body language
Body language-refers to a person’s posture, facial expressions, gestures, and way of moving
Eye contact-direct visual contact with another person’s eyes
Managing your image

7. Body Language

8. The Messages You Send Choosing time and place
Be sure the person you’re talking to is willing and able to listen
Avoid times when emotions will conflict with the message
Make sure the other person isn’t distracted

9. The Messages Received
Active listening-concentrating on what is said so that you understand and remember the message
You give your attention to the person speaking rather than thinking about how you are going to respond

10. Active Listening
Helps relationships grow
Helps you to grow as a person
Helps you to know more about the world around you
Boosts self-esteem in others

11. How to Listen Better Concentrate Keep an open mind
Listen with a purpose
Be positive
Make eye contact
Don’t interrupt
Control your emotions

12. A classmate calls you a mean name.

13. A “friend” says they will only be your friend if you do what they want you to do.

14. Your friend is ignoring you.

15. Your friend is bossing you around.

16. You told your friend a secret
You told your friend a secret. Your friend promised not to tell anyone but they told others.

17. Your friend doesn’t want you to hang out with another friend.

18. A classmate insults your shoes.