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Nonverbal Communication

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Presentation on theme: "Nonverbal Communication"— Presentation transcript:

1 Nonverbal Communication
Accounts for 75-90% of all communication

2 What is nonverbal communication?
Body Language Facial Expressions Tone of Voice Space

3 Body Language Body Language – the way we use our bodies to send messages. Humans produce up to 700,000 different signs. While practiced everywhere, body language is not a universal language.

4 Learning to Read Body Language
Positive Body Language: Relaxed posture Arms relaxed Good eye contact Nod agreement Smile at humor Lean closer Use gestures Negative Body Language: Body tension Arms folded Speaking hand to mouth Fidgeting Yawning

5 Facial Expressions Facial expressions: carry the greatest impact in convincing someone of something Face is capable of 250,000 expressions Six emotions are the foundation for most facial expressions: Surprise, Fear, Anger, Disgust, Happiness, and Sadness

6 Tone of Voice Tone of voice offers a valuable clue to a speaker’s feelings The rate of speech also tells us about a speaker’s feelings Faster rate: excited, nervous, anxious speakers or those trying to persuade Slower rate: depressed, disgusted, tired speakers

7 Space Personal space varies greatly among cultures.
Four levels of personal space: Intimate: under 18 inches Personal: 1 ½ to 4 feet Social: 4 to 12 feet Public: over 12 feet

8 How to Tell When Someone is Lying
Decreased hand activity: people sense their hands will give them away, so they suppress them. Increased face touching: generally increases during stressful situations. Increased body shifting: people squirm with their urge to escape.

9 Nonverbal Messages in Conversation
Starting a Conversation: before two people can talk, both must signal they are paying attention. Helping a Conversation Continue: you must send positive feedback to keep the flow moving, i.e. eye contact and head nods.

10 Nonverbal Messages in Conversation
Taking Turns: listen for pauses. Ending a Conversation: never end too abruptly. Use nonverbal gestures, i.e. less frequent eye contact, moving spatially apart, as well as, verbal cues to end the conversation.

11 Multicultural Messages
Body language is not a universal language Humans can produce 5,000 different gestures, but certain gestures mean different things in different areas of the world

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