1. Bellwork Copy this statement into your notes for today and answer the question. Human beings were made with two ears and one mouth each. What does this say about how much we should speak and how much we should listen?

2. Notes 1.03 Communication, Conflict, and Decision Making Teen Living Ms. Almond

3. What is communication?  The process of sending understandable messages between people. Receiver Sender The ball is the Message.

4. Types of Communication  Written  Factors that Affect  Word Choice  Grammatical Correctness  Visual Appearance  Spoken  Factors that Affect  Word Choice  Grammatical Correctness  Tone of Voice  Expressiveness  Volume  Use of Silences Verbal: communicating with words.

5. Nonverbal: communicating without words.  Factors that Affect  Facial Expressions  Gestures  Dress  Mannerisms  Body Posture  Grooming

6. Communication Blockers  Blaming  Using “you” messages to criticize someone  Globalizing  Making statements that contain absolutes  Insulting  Making statements that demean or devalue  Interrupting  Breaking in or distracting a person when he/she is speaking

7. Communication Blockers  Name-Calling  Labeling people, assigning them names  Sarcasm  Making negative, scornful comments  Slang  Using informal vocabulary that often distorts meaning  Stereotyping  Assigning certain characteristics to everyone in a group, regardless of individual differences

8. Rules to Great Communication  Maintain eye contact with the speaker  Listen attentively  Remember what you are hearing  Give verbal and nonverbal cues  Try to identify with the other person's point of view

9. “I” Messages  Say how you feel and what you think rather than criticizing  "I feel..." (here you name an emotion; anger, fear, disappointment)  "when you..." (here you say what behavior bothers you)  "because..." (here you explain why it bothers you)

10. Conflict Resolution  Identify the problem  Identify possible solutions  Evaluate each suggested solution  Pick the best solution  See if the solution is working  If necessary, agree to disagree

11. The Planning Process  Identify concerns  Set a goal  Form a plan  Act  Follow up

12. Decision Making Process  Identify the decision to be made  List possible options (good and bad)  Evaluate pros and cons of each option  Make a choice  Act on your decision  Evaluate your choice