2 Chapter ObjectivesDescribe the characteristics and functions of nonverbal messagesIdentify the types of behaviors, body motions, nonverbal sounds, spatial cues, and self- presentation cuesDiscuss how types of nonverbal messages vary with culture and genderExplain ways to improve nonverbal communication
3 Nonverbal Communication (as much as 65%)Verbal CommunicationSpoken or written wordsBodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages
4 Characteristics of Nonverbal Communication Intentional or unintentionalPrimaryAmbiguousContinuousMultichanneled
5 Functions of Nonverbal Communication To provide informationTo regulate interactionTo express or hide emotion and affectTo present an imageTo express status, power, and control
6 Types of Nonverbal Communication Body languageParalanguageSpatial usageSelf-presentationEverything exceptwords!
7 Body Language: Kinesics Eye contactFacial expressionsDo you think you could spot them in everyday conversation? How could you use this information to affect your conversations with others?GesturePostureTouch
9 Vocal InterferencesExtraneous sounds or words that interrupt fluent speech:“uh,” “um”“you know,” “like”Place markersFillers
10 Spatial UsagePersonal space: the space that surrounds a person, moves with that person, and changes with the situation as well as moment to momentIntimate distance: up to 18”Personal distance: 18”-4’Social distance: 4’-12’Public distance: more than 12’
11 Spatial UseAcoustic space: area over which your voice or other sounds can be comfortably heardTerritory: space over which we claim ownershipArtifacts: objects we use to adorn our territory and communicate about our space
12 Color Influences Communication Yellow cheersandelevates moodsRed excitesandstimulatesBlue comfortsandsoothesIn someculturesblack suggestsmourningIn somecultureswhite suggestspurity
13 Self-Presentation Cues Physical AppearanceUse of TimeUse of Smells and Scents
14 Cultural and Gender Variations Body LanguageEye contact, Facial expressions, Gestures, TouchParalanguageSpatial UsageSelf-presentation
15 What does this symbol mean to you? In the United States it is a symbol for good jobIn Germany the number oneIn Japan the number fiveIn Ghana an insultIn Malaysia the thumb is used to point rather than a finger-Atlantic Committee for the Olympic Games
16 Improving Nonverbal Sending Skills Be mindful of your nonverbal behavior.Adapt nonverbal behaviors to your purpose.Adapt nonverbal behaviors to the situation.Align nonverbal and verbal communication.Make sure nonverbal cues do not distract from your message.Eliminate distracting nonverbal behaviors.
17 Improving Nonverbal Interpretation Skills Be mindful that most nonverbal cues do not have set meanings.Recognize culture, gender, and other diversity when interpreting nonverbal cues.Pay attention to all of the nonverbal cues and their relationship to the verbal message.Use the skill of perception checking.
18 HomeworkHow can you improve your nonverbal behavior? Identify a problem you have with nonverbal message cues. Select a goal and write a communication improvement plan. See your Assignment Rubric!!!