1. What are the types of communication?

2. what is communication?
Communication happens when you share thoughts, ideas or feelings with others.

3. 4 types of interpersonal communication
One-on-one communication
Group communication
Public communication
Mass communication

4. What are the parts of communication
Sender & receiver
Message & feedback
Verbal & nonverbal
Encoding & decoding
Channel
Noise

5. Nonverbal communication

6. What is nonverbal communication?
All forms of communication EXCEPT words.
This may include:
Body language
Environmental factors
Sounds
Function of Nonverbal Communication
To relate
Reinforce
Contradict
Substitute
To convey
Emotional
Relational

7. Characteristics of nonverbal communication
Subconscious
Not knowing what our body language is saying
Contextual
Depending on the situation
Ambiguous
Open for interpretation, confusing
Cultural
Varies based on culture

8. Positive professional image
Confidence
Strong voice, positive attitude, self-belief
Poise
Knowing what is appropriate and what is not
In control of what you are communicating
Assertiveness
Strong sense of purpose
Stand behind what you say
Immediacy
Approachable
Giving your attention to the speaker

9. Types of nonverbal communication
Voice
Pitch – highness or lowness
Inflection – emphasizing words or phrases
Volume – loudness or softness
Tone – specific voice quality
Rate – fast or slow
Pause – brief period without sound
Silence – long period without sound
Laughter – conveys humor
Vocalizations – sounds without words

10. Types continued… Body Talk Personal Appearance – first impressions
Dress – attire (social and professional)
Grooming – taking pride in your appearance
Kinesics
Posture – confidence, poise
Muscular tone/tension – shows comfort level
Movement and Gestures
Movement – the way you walk and move
Gestures – VERY CULTURAL
The way you substitute words or reinforce messages
Facial communication
Displays a wide range of emotions
Eye communication – maintain and regulate interaction
Direct eye contact shows you are honest and listening

11. Types continued… Environmental cues – space and distance
Spatial Communication – your use of space
Intimate distance – up to 18inches, personal
Personal distance – 18 inches to 4 feet
Social distance – 4 to 12 feet
Public distance – 12 to 25 feet
Territory – claiming your own territory
Touch – “don’t touch”

12. Types continued… Time Artifacts Objects Color Fragrance/Odor
How you mange your time is CRUCIAL
Send a strong message about YOU
Your perception and your attitude about responsibilities
Artifacts
Articles of adornment
Objects
Materials you keep in your space
Color
Associates feelings
Fragrance/Odor
Most direct link to the emotion center of the brain