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Effective Communication

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Presentation on theme: "Effective Communication"— Presentation transcript:

1 Effective Communication
in the business environment

2 What is effective communication?
Effective Communication includes: Listening Nonverbal Communication Managing Stress

3 #1: Listening Make the speaker feel heard and understood, which can help build a stronger, deeper connection between you. Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways. Save time by helping clarify information, avoid conflicts and misunderstandings. Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin.

4 Tips for effective listening
Focus on the speaker Avoid interrupting Don’t be judgmental Show your interest

5 #2: Nonverbal Communication
Nonverbal Communication includes: facial expressions body movement and gestures eye contact posture the tone of your voice muscle tension and breathing

6 Tips for improving nonverbal skills
Practice observing people Be aware of cultural differences Use body language that matches your message Use tone that is appropriate

7 #3: Managing Stress When you’re stressed, you’re more likely to misread other people, send confusing nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.

8 Tips for managing stress
Take a moment to calm down. Take a few breaths and don’t speak. Look for a compromise. Agree to disagree.

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