Presentation on theme: "Effective Communication"— Presentation transcript:
1 Effective Communication in the business environment
2 What is effective communication? Effective Communication includes:ListeningNonverbal CommunicationManaging Stress
3 #1: ListeningMake the speaker feel heard and understood, which can help build a stronger, deeper connection between you.Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways.Save time by helping clarify information, avoid conflicts and misunderstandings.Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin.
4 Tips for effective listening Focus on the speakerAvoid interruptingDon’t be judgmentalShow your interest
5 #2: Nonverbal Communication Nonverbal Communication includes:facial expressionsbody movement and gestureseye contactposturethe tone of your voicemuscle tension and breathing
6 Tips for improving nonverbal skills Practice observing peopleBe aware of cultural differencesUse body language that matches your messageUse tone that is appropriate
7 #3: Managing StressWhen you’re stressed, you’re more likely to misread other people, send confusing nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.
8 Tips for managing stress Take a moment to calm down.Take a few breaths and don’t speak.Look for a compromise.Agree to disagree.