The COMMUNICATION Process CMT 11

What is COMMUNICATION? The accurate transfer of information from a sender to a receiver. When we communicate, we speak, listen, and observe

Did you know… We spend over 80% of our waking lives is spent sending and receiving information!

Types of Communication Verbal (talking) Non-verbal (body language) Visual communication (visual aids, ex. maps) Written communication (pen & paper, texting)

Effective communication depends on the accurate transmission of a message What are some barriers to accurate transmission? How have you had a communication problem or failure to communicate? Was there a miscommunication because of lack of understanding?

The Communication Process: The Elements in the Communication Process, at its simplest, are: Sender Message Receiver Feedback And the loop begins again!

Sender The Communicator Effectiveness is determined by Attitude Selection of meaningful symbols Depends on audience and environment

Message A communication in writing, in speech, in symbols Message is either verbal, auditory, or visual

Receiver The person/machine/animal receiving the message Also a communicator if they respond.

Feedback Verbal or nonverbal reaction or response Allows communicator to adjust message and be more effective if needed. Without feedback, there is no way of knowing if communication took place.

Communication Barriers Communication Barriers are the various obstacles and hurdles which may arise during communication and lead to misunderstandings and misinterpretations by the receiver.

Types of Barriers Internal External physiological or psychological in nature. External outside the body, in surrounding environment.

Examples of Internal Barriers Fatigue Poor listening skills Attitude Lack of interest Fear Mistrust Past experiences Negative attitude Personal Problems Emotions

Examples of External Barriers Noise Distractions Email not working Bad phone connection Time of day Jargon Environment Body language

Communications Technology The accurate transfer of information from a sender to a receiver using technology Examples Books using a computer listening to Music on your ipods, creating a photo collage

Awesome Example of Communication Technology! One Red Paperclip Sender – Kyle Macdonald Message – Wants to trade up Receiver – The population at large Feedback – Very positive…message obviously received as intended.

Your Task “Exploring Communication Technology” worksheet Online research where necessary