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Presentation on theme: "Communication."— Presentation transcript:

1 Communication

2 What is Communication? The process of exchanging information, ideas, and feelings between a sender and a receiver

3 Why is it important? Helps to develop positive interpersonal relations
Helps to conduct successful business activities

4 The Six Primary Elements of Communication
Senders and Receivers Messages Channels Feedback Blocks (Barriers) Setting

5 Senders and Receivers Every message must be sent, received, and understood Two kinds of communication Verbal : speaking and writing Non-verbal : facial expressions and body language (gestures, movements, and mannerisms)

6 Verbal Communication Involves the use of WORDS
Reading Writing Listening Speaking All of these skills are necessary to be successful in business

7 Verbal Communication Reading and Writing Skills
In work situations, people are expected to read, write, and understand many types of written materials Memos Books Instructions Letters Requests Reports

8 Verbal Communication Listening Skills
Active listening is the process of giving the speaker some type of feedback that indicates the messages are being received and understood A nod, smile, or simple direct eye contact

9 Verbal Communication Speaking Skills Used in:
One on one conversations Group settings Presentations Speaking clearly helps your audience receive the message correctly Your quality of speech influences others impressions of you.

10 Non-Verbal Communication
The sending and receiving of messages without using words Body language Physical appearance Pictures/Drawings Flags

11 Messages The substance of any form of communication (the information the sender wants to share) Avoid nonstandard language (slang) to ensure that your message is understood

12 Channels The avenues by which the message is delivered Face to Face
text/ / Telephone Faxes/memos Business Letters Letter

13 Feedback The receivers response to the message
Allows the participant to clarify the message and know that both parties are clear

14 Blocks (Barriers) Something that interferes with understanding the message Three primary blocks Distractions: noises, conversations Emotional blocks: when a listeners biases interfere Planning a response

15 Setting Where communication takes place
Should be size appropriate depending on the size of the group Should have minimal distractions

16 Why is this important…to me?
Studies have shown that 70% of our waking hours are spent communicating Most jobs in business, particularly marketing, require good communication skills

17 Assignments 1. Go online to the websites for professional s and business letters (on my global). Do the writing activity sheet. 2. Professional You have completed your business letter and memo, you will Mrs. Swartz a professional .  Visit the site below, read through the tips on how to write a professional text/ / me at

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