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Interpersonal Communication © All photo clip art copyright of Microsoft Office Online
Why Communicate? Communication: –Process of conveying feelings, attitudes, facts, beliefs, and ideas –Verbally & nonverbally –Message intended is received Impacts relationships Six possible messages can get through when you attempt to communicate © All photo clip art copyright of Microsoft Office Online Discussion: –What would others say are your communication strengths? Needs? –What do you think your clothes communicate to others? Hair style? Body language?
The Communication Process Parts of the communication process: –Sender of message –Receiver of message –Content of message Steps of communication: –The idea –Encoding –Transmission –Receiving –Decoding –Understanding –Feedback Discussion: –How does “noise” impact your communication interactions? –How can some “noise” be controlled? –How can individuals be more effective in each step of communication? –How can we avoid breakdowns in the communication process? © All photo clip art copyright of Microsoft Office Online
One- and Two-Way Communication Two-way communication –Involves feedback One-way communication –Passive listening Communication barriers Discussion: –Think of a recent conversation in which there was a communication barrier. What happened? Could the barrier have been avoided? What could you have done differently? © All photo clip art copyright of Microsoft Office Online
Nonverbal Communication Facial expressions and eye contact Vocal qualities Gestures and other body movements Touching Personal space and distance Physical environment and territory Clothing and personal appearance © All photo clip art copyright of Microsoft Office Online Discussion: –What ways does your non- verbal communication reinforce your verbal communication? Replace it? Contradict it? Give an example of each from interactions you have had this past week.
Verbal Communication Semantics Assumptions Self-concept Emotion-packed phrases Discussion: –How has your self-concept impacted your verbal communication? –How have assumptions impacted your verbal communication? –Give an example of a time assumptions or self- concept have negatively impacted communication with another. © All photo clip art copyright of Microsoft Office Online
Gender & Communication Men and women often use different styles in communication Discussion: –Make a list of the ways and topics that women often communicate with each other (Fashion? Relationships?). Do the same with men (Sports? Music?). –How are these lists different? Similar? © All photo clip art copyright of Microsoft Office Online
Listening Listening is a form of paying attention Pretending Selective listening Attentive listening Empathetic listening Hearing Listening Discussion: –Have a two minute conversation with a classmate in which you practice some of the concepts in this section of the text (pretending, attentive listening). How did each feel as a listener? Speaker? © All photo clip art copyright of Microsoft Office Online
Barriers to Listening Internal psychological filter Hidden agenda Preoccupation and lack of interest Discussion: –What barriers have you noticed in your communication with others? –What strategies have you used to break down these barriers? © All photo clip art copyright of Microsoft Office Online
Styles of Responding Evaluative or judging Criticizing Advising Interpretative Supportive Questioning Understanding Discussion: –Think of a close friend that you often share things with. What styles of responding have you noticed in her or him? © All photo clip art copyright of Microsoft Office Online
Active Listening Empathetic listening Develop a posture of involvement Make use of door openers Keep the other person talking with minimal encouragement Respond reflectively Discussion: –Reflect on the various styles of responding presented in the text. Which style of responding do you use? Would your close friends agree with you? Coworkers? Classmates? Significant others? © All photo clip art copyright of Microsoft Office Online
Person-to-Person Communication Qualities of communication: –genuineness –Acceptance and respect of others –Empathy Discussion: –Is quality communication always easy? Why or why not? –What are challenges to being genuine, respectful and demonstrating empathy? © All photo clip art copyright of Microsoft Office Online
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