1. The Communication Process

2. What is Communication? The process of ________ and ________ messages.
What is the Communication Process?
What is a process?
Communicating messages, listening to others, and providing feedback.
sending
receiving

3. Elements of the Comm. Process
_______: Encoder, transmits a message. Responsible for starting the comm. process.
_______: words, body language and symbols that convey an idea
_______: Decoder, intercepts, interprets the message and provides feedback
_______: verbal and nonverbal; words, body language and symbols that respond to the sender’s message.
_______: The method through which the message is carried. How the message gets from A-B and back.
_______: Obstacles that interfere with effective communication
Sender
Message
Receiver
Feedback
Channel
Barriers

4. Types of Communication Barriers
External: conditions outside the sender and receiver.
Environment
Noise
Appearance
Internal: conditions within a sender and receiver.
Attitude, motivation, interest
Educational background
Preferences and/or biases

5. Overcoming Comm Barriers
Receiver responsibilities:
Reading:
Environment (temp, light, etc.)
Clear mind, ignore or illiminate distractions, open to new ideas
Listening:
Paying attention, interpreting, and providing feedback.
We will discuss listening in detail tomorrow…
Sender responsibilities:
Audience analysis
Age, gender, interests, etc…
Message environment
Quiet, temp., seating, etc…
Message and channel selection
Words, symbols, etc…
Verbal or written
Interpreting feedback
Relevance, different terms, eliminate distractions