1. Introduction to Communication

2. What is communication? The process of sharing information by using symbols to send and receive messages to create understanding.

3. Communication is dynamic Verbal/ nonverbal message Receiver/sender Feedback Verbal/ nonverbal Sender/Receiver

4. The Elements of Communication The sender- the person delivers the message The receiver- the person who gets the message Verbal –words Nonverbal- gestures, tone of voice and facial expression Channel- The sound waves, light waves, and senses of touch by which messages are sent Feedback= the verbal and nonverbal responses to messages

5. Field of Experience Attitudes, lessons, perceptions, and values that an individual or group brings to a situation or a problem. Understanding is created where our fields of experience overlap.

6. Steps in the communication process Find ideas to talk about Adjust your message for your audience Decide the best way to present to your audience/listener Interpret feedback Deal with verbal and nonverbal interference

7. Types of Noise Interference- Anything that gets in the way of understanding. Physical noise- sound that prevents a person from being heard. Psychological noise- thoughts and feelings that distract a person from listening. Semantic noise- words trigger negative feelings against the speaker or the content

9. Response feedback loop

11. Communication Settings Informal Settings- casual, unstructured situations. Usually not planned ahead. Formal Settings- situations that you can prepare for ahead of time. Talking with family and friendsJob and college interviews Introducing peopleGroup discussions Giving instructionsDebates and parliamentary procedure Talking on the telephoneInterpretive situations Giving and receiving information in class Public Speaking Asking directionsElectronic communications such as radio and television texting

12. settings for communication Formal Settings Job and college interview Group discussion Public Speaking Debates Interpretive situations Electronic communication – Radio – Television – Youtube Informal settings Talking with family and friends Introducing people Giving directions Talking on the phone Giving and receiving information in class Asking for directions

13. Encoding- the process of turning ideas and feeling into verbal and nonverbal symbols. (The sender does this) Decoding finding the meaning of verbal and nonverbal symbols. (The receiver does this)