17 Common Mistakes in Emergency Plans How to Fix NFMT 16 17 Common Mistakes in Emergency Plans How to Fix

This is Jennifer. Jennifer has worked for you faithfully for 10 years This is Jennifer. Jennifer has worked for you faithfully for 10 years. She is punctual, does her work on time, has never had a disciplinary problem. Her evaluations are always very good. Jennifer is quiet. Everyone knows her, but no one ever sees her. At home, she has a husband and two young children. Everyone knows Joe, her husband from the Christmas and other company socials. Turns out, Joe has been beating Jennifer for 10 years. We might have seen the black eyes and scratches—even the limp—if we had been looking. But, we don’t see Jennifer. Jennifer left Joe four months ago—even has a protection order Today at 10 AM, Joe comes to our building bearing flowers for Jennifer. Everyone of your employees smiles and lets Joe in because they know him without knowing he’s a monster. When Joe walks up to Jennifer’s desk, he drops the flowers, produces a pistol and shoots Jennifer in the head. She’s dead before she hits the floor. Joe then walks down the hall. What do your employees do now?

Ohhhh

What Do YOU Do Right NOW

Intimate Partner Violence

Intimate Partner Violence 2 Employees: Killed in the American Workplace Today—Everyday

Intimate Partner Violence 2 Employees: Killed in the American Workplace Today—Everday IPV Kills 1,300 Every Year

Intimate Partner Violence 2 Employees: Killed in the American Workplace Today—Everday IPV Kills 1,300 Every Year Spousal Abuse Is Epidemic

What Do YOU Do Right NOW

Bo Mitchell 911 Consulting President

Police Commissioner (Ret.) Certified Emergency Manager Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHS-V, CSI-ML, HSEEP, IAC, MOAB, CHSP, CHEP, CSHM, CESCO, CHCM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

Speaker ASSE NFPA FEMA SHRM RIMS ATA

911 Consulting Clients GE HQ H&R Block HQ Hyatt HQ MasterCard HQ Rolls Royce HQ Subway HQ

25 Secondary Western CT Univ. Central CT Univ. John Jay College 911 Consulting Clients 25 Secondary Western CT Univ. Central CT Univ. John Jay College Housatonic CC

17 Common Mistakes in Emergency Plans How to Fix NFMT 16 17 Common Mistakes in Emergency Plans How to Fix

Why Should I Care About Emergency Action Plans?

Duty of Care

“Everything Is Always My Fault”

Core Mgmt Responsibility

500 + Plans Reviewed

OSHA Compliant?

POP QUIZ OSHA Compliant: 1

FUBAR

Fair Warning

I Will Be Candid     

Tell Me: What’s Required by Law?

Emergency Planning Authorities Who Is Covered Responsible Party

Required by Federal Law

OSHA 29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”

OSHA Regulations 29 CFR 1910.38/.39 Emergency Action Plan Mandatory OSHA Regulations 29 CFR 1910.38/.39 Emergency Action Plan Fire Prevention Plan

Mandatory State/City Fire Code

Standards

SCOTUS

Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU. SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.

Jury = Employees

1600

1600

1600

Resiliency

1600

All Courts Love NFPA And Have for Over a Century

OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards So…. OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards

All-Hazards Plan

All-Hazards Plan: Shall Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts

Fire Drills Evacuation Weather Headcounts Sus Pkg Bomb Sus Pers Your Plan??? Fire Evacuation Headcounts Bomb Chem Spill Drills Weather Sus Pkg Sus Pers Pwr Out

All-Hazards Plan: Shall Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts

All Hazards: Mandatory Special Needs Personnel Visitors Contractors Headcounts Training

Who is Covered?

All Occupants (Fire Code) Contractors (OSHA) Special Needs (ADA+) Who Is Covered? Employees (OSHA) All Occupants (Fire Code) Contractors (OSHA) Special Needs (ADA+) Visitors (Prem Liability/FC)

Responsible Officer?

CEO SCOTUS Responsible Party?

CEO: Responsible Party Civilly Personally Criminally

Does Your CEO Know This? Shouldn’t They? Wouldn’t You? CEO = Resp Officer Does Your CEO Know This? Shouldn’t They? Wouldn’t You?

Responsible Parties CEO Trustees/Directors Sr. Ops Personnel

Exaggeration?

California: 2 Yr Prison Sentence CEOs Indicted: 2015 California: 2 Yr Prison Sentence

CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted

W. VA.: 2 Convicted CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted

NYC: Indicted CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted NYC: Indicted

California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted NYC: Indicted

Alfonso Preia 5Aug15 The New York Times

Obstruction of Justice DOJ + OSHA New MOU Dec 2015 Enhance DOJ’s Cases Juries: Emotion Obstruction of Justice

No Exaggeration

Why Plan & Train?

U.S.: Justice Measured in $$$ Why Plan? U.S.: Justice Measured in $$$

Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$

Juries Armed: Commas & Zeros Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros

Jurors: Most Are Employees Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros Jurors: Most Are Employees

Cook County Fire (Chi)

Cook Co. Fire 6 Dead $4-5 Billion

One Meridian Plaza (Phila)

1 Meridian Plaza 3 Dead $4 Billion

First Interstate Bank (LA)

1st Interstate 1 Dead $2 Billion

“Everything Is Always My Fault”

Why Plan & Train?

What Are the Risks to YOU?

Threats 5 million Workplace Injuries Annually DOJ

2 million Workplace Violence Annually DOJ Threats

Threats 10,000 Sudden Cardiac Events American Red Cross

Adults w This Condition Threats 75,000,000 Adults w This Condition 1 of 3 Americans

Threats 3.8 Million Concussions Yearly CDC

Threats 4,585 Workplace Deaths OSHA

Threats 111,500 Structural Fires NFPA

Threats 1 Million Calls to 911 Every Day NENA

Agility Recovery Solutions Threats 78% Orgs Out of Biz In 2 Years Agility Recovery Solutions

Can’t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions Threats 90% Can’t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions

Common Mistakes in Emergency Plans

Compliance Standards OSHA State Fire Code NFPA 1600

Ignore Critical Personnel Visitors Contractors 2nd/3rd Shifts

Visitors & Contractors Least Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!

Emergency Team

OSHA Requires Every Emp: Emergency Team

Command Control Communications

Command & Control Not Enough Commanders No Chain of Command

Em Team Size Too Few Team Members

Size of Em Team NRF NIMS ICS NFPA 1600

Emergency Team 1:5!

1:5 Employees Visitors Customers Contractors

All-Hazards Plan: Shall Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts

All-Hazards Plan: Shall Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts Yikes!

Many Threats & Many Procedures: Yikes! Many Threats & Many Procedures:

Many Threats & Many Procedures: Yikes! Many Threats & Many Procedures: One Team!

If You Can’t Communicate, You Can’t Respond

Your Emergency Commander

Common Mistakes No Headcounts

Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

Common Mistakes Evacuation Maps Required by Law Must be for Every Employee from Any/All Parts of Every Building

Evacuation Maps OSHA 29 CFR 1910.38 29 CFR 1910.36 29 CFR 1910.37

Medical Emergency

Medical Emergency Standard of Care

1st Aid: 29 CFR 1910.151 Bloodborne Pathogens: 29 CFR 1910.1030 Medical Emergency 1st Aid: 29 CFR 1910.151 Bloodborne Pathogens: 29 CFR 1910.1030

    Snake

Special Needs Persons

Common Mistakes Special Needs Required by St. & Fed Law

Plagiarism

All Emergency Plans Shall Be Site Specific

Plagiarism HQ Plan Buddy Cut & Paste

Common Mistakes Out of Date

Great plans are a smart thing… Why We Plan & Train Great plans are a smart thing…

everything Training is Great plans are a smart thing… Why We Plan & Train Great plans are a smart thing… Training is everything

Training is Everything 737 Canada Fiery Crash Evacuation No Deaths 737 Greek Fiery Crash 55/137 Dead

Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1st-time flyers

Survival was not the result of miracles Hudson River Survival was not the result of miracles

Survival was the result of training. Hudson River Survival was the result of training.

Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

On-Screen Training Can Supplement

On-Screen Training Can NEVER Substitute

Police /Fire /EMTs are not the 1st responders

Police /Fire /EMTs are not the 1st responders Employees are the 1st responders

We Don’t Rise to the Occasion…

We Sink to Our Level of Our Training

Employees Hate This Stuff!

National Research 85% Safety: MOST Important Issue at Work

85% National Research Wages Leave Sick Days Overtime Union Safety: MOST Important Issue at Work More Imp than: Wages Leave Sick Days Overtime Union

Training Trained 27,000 Employees

Training Trained 27,000 Employees 98.5% Confident

Took “Scary” out of Discussion 98.5% Confident Took “Scary” out of Discussion

Made Everyone Comfortable 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable

Empowered All 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable Empowered All

Great plans are a smart thing. Training is everything. Why We Plan & Train Great plans are a smart thing. Training is everything.

What Do YOU Do Right NOW

18x More Likely to Have Violence than a Fire at Work DOJ & NFPA

Sharp Spike

Sharp Spike B4 Sandy Hook: 1X/Mo

Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: 1+X/WK

Your Plan: Silent

Active Shooter: Your Plan No Procedures No Reporting No Awareness No Training

Workplace Violence + Active Shooter: It's About You, Your Management and Your People

Workplace Violence + Active Shooter: It's About You, Your Management and Your People TODAY 1510 hrs RM 343

Police /Fire /EMTs are not the 1st responders Employees are the 1st responders

“No One Cares”

Common Mistakes “No One Cares” Common Belief 200,000 Calls: OSHA Costs: Fines +Sr.Time +Lawyers

Common Mistakes “We’ve Had No Incidents” “We’re a Family” “We’ve Been Lucky”

Common Mistakes “Luck Is Not a Strategy”

HDWSI How Do We Sell It?

ROI?

If We’re Never Hit, our ROI is Zero…

If We’re Never Hit, our ROI is Zero…Thank God!

If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$! If We’re Never Hit, our ROI is Zero…Thank God! If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!

ROI Bond Emps into Safety Culture Protect Brand Protect People Build Emp Awareness Knock Down Silos Integrate Safety: Their Jobs Instill Sense of Responsibility Incr Emp Ownership Protect Brand Protect People Protect CEO’s Posterior Protect Productivity Protect $$$ 85% ID Safety 98.5 Confident

17 Common Mistakes in Emergency Plans

Emergency Action & Fire Prevention Plans Compliance Emergency Action & Fire Prevention Plans

Required by Federal Law

Alfonso Preia 5Aug15 The New York Times

Landlord Not Responsible for Your Planning Training

All-Hazards Plan

All-Hazards Plan: Shall Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts

Common Mistakes Special Needs Personnel

Special Needs Persons

5. Ignore Critical Personnel Visitors Contractors 2nd/3rd Shifts

Common Mistakes Headcounts

Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

Common Mistakes Training: Emergency Team All Employees

Common Mistakes Training Mandatory Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

Common Mistakes Emergency Team: Not Big Enough

Emergency Team 1:5!

Command & Control Not Enough Commanders No Chain of Command

Communications Cells/PTT/Land Lines Won’t Work 2-Way Radios Mandatory Common Mistakes Communications Cells/PTT/Land Lines Won’t Work 2-Way Radios Mandatory

Your Emergency Commander

Common Mistakes Evac Maps

Medical Emergency Standard of Care

13. Security “We have met the enemy; it is us.” Assessment “You Can’t Stop Crazy” “We have met the enemy; it is us.” Assessment Involve Law Enforcement Equipment + Systems will alone will NEVER solve the problem. Training + CCC + Training

14. FE Training Illegal

15. Plagiarism

Common Mistakes Out of Date

Common Mistakes No Independent Audit

Biggest Obstacle:

Denial

In all Orgs, Change Almost Always Occurs Because of…

Blunt Force Trauma from the Outside…

…Never by Inspired Leadership from the Inside

“Jaws”: Cultural Earthquake

“Jaws”: Cultural Earthquake 1975: 1st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Scared the @#%* out of America Music Recognized Today Worldwide

Denial

“JAWS”: About Denial

“Won’t Close the Beaches” = $$$ “Jaws”: Denial “Won’t Close the Beaches” = $$$

“Can’t Hire More Lifeguards” = $$$ “Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” = $$$

“I’ve Never Seen this Shark” “Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” =$$$ “I’ve Never Seen this Shark”

“Are You Sure We Have a Problem?” “Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” = $$$ “I’ve Never Seen this Shark” “Are You Sure We Have a Problem?”

We Never See the Monster in the 1st 60 Minutes     

HDWSI? “We Need a Bigger Boat!”

Where Do We Start?

Here’s Where You Start

Here’s Where You Start This Is Not Your Fault

Here’s Where You Start This Is Not Your Fault You Didn’t Know

You Are the 99% This Is Not Your Fault You Didn’t Know Here’s Where You Start This Is Not Your Fault You Didn’t Know You Are the 99%

Champion This Is Not Your Fault You Didn’t Know You Are the 99% Here’s Where You Start This Is Not Your Fault You Didn’t Know You Are the 99% Champion

Rare + Heroic Here’s Where You Start This Is Not Your Fault You Didn’t Know You Are the 99% Champion Rare + Heroic

Here’s Where You Start Protect Your “Family”

Responsible Thing To Do Here’s Where You Start Protect Your Family Responsible Thing To Do

Protect Stakeholders Protect Your Family Responsible Thing To Do Here’s Where You Start Protect Your Family Responsible Thing To Do Protect Stakeholders

What Do You Need to Believe?

What Do You Need to Believe? Real Threats: You

What Do You Need to Believe? Real Threats: You Penalties: Don’t Do Right Thing

What Do You Need to Believe? Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party

What Do You Need to Believe? Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party Duty of Care

What Do You Need to Believe? Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party Duty of Care Emps Want/Appreciate This. Won’t Feel Penalized

What Do You Need to Believe? You Will Lead

What Do You Need to Believe? You Will Lead You Will Be a Hero

What Do You Need to Believe? You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault.

What Do You Need to Believe? You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault. You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them

What Do You Need to Believe? You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault. You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them

ROI Protect Brand Protect People Protect CEO’s Posterior Protect Productivity Protect $$$ 85% ID Safety 98.5 Confident Bond Emps into Safety Culture Build Emp Awareness Knock Down Silos Integrate Safety: Their Jobs Instill Sense of Responsibility Incr Emp Ownership

Action Plan

Threat Assessment

Action Plan Threat Assessment of Your Org’s Current Emergency Planning + Training

Just Like Your Financial Audits Action Plan Threat Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits

Outside, Independent Action Plan Threat Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits Outside, Independent

Outside/Independent Assessment You Don’t Have Expertise

Outside/Independent Assessment You Don’t Have Expertise Inside Audits: Politics + Command Influence

Outside/Independent Assessment You Don’t Have Expertise Inside Audits: Politics + Command Influence Inside: Always Dismissed: Court, Any 3rd Party

Action Plan

Help for You

Copy of This Presentation Help for YOU Copy of This Presentation

10 Commandments Planning

10 Commandments Training

“We Need a Bigger Boat!”

17 Common Mistakes in Emergency Plans How to Fix NFMT 16 17 Common Mistakes in Emergency Plans How to Fix