2. Continuity Housing 17 Common Mistakes in Emergency Plans

3. Continuity Housing Protecting Your People, Property, Productivity & Your Posterior

5. Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

6. Expert Consultant Landmark Legal Cases Expected Settlements: $1 Billion Each “Failure to Plan” “Failure to Train”

7. 911 Consulting Clients GE HQ Subway HQ Hyatt HQ MasterCard HQ Rolls Royce HQ

8. 911 Consulting Clients 4 Colleges & Universities 25 Secondary

9. 37 High Rises Nationwide

10. 37 High Rises San Fran Detroit Chicago Atlanta KCMO Boston Seattle Phila NYC

11. High Rises NYC 14

12. Waldorf=Astoria NY, NY

13. 1 WTC 7 WTC

14. Why Should I Care About Emergency Action Plans?

15. Duty of Care

16. Core Mgmt Responsibility

18. Emergency Plan?

19. Emergency Planning in US 30%-80% SAY They Have an Emergency Plan

20. Emergency Action Plan?

21. Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually? ALL Employees? OSHA Compliant?

22. Emergency Action Plan?

25. POP QUIZ 500 + Plans Reviewed

26. POP QUIZ OSHA Compliant?

27. POP QUIZ OSHA Compliant: ONE!

28. FUBAR

29. Fair Warning

30. Fair Warning!!! I Will Be Candid

31. Why Plan & Train?

32. Duty of Care

33. “Everything Is Always My Fault”

34. Why Plan & Train?

35. Risk Never Sleeps

36. Why Plan & Train?

37. Risk Always Multiplies

38. Tell Me: What’s Required by Law?

39. Emergency Planning Authorities Who Is Covered Responsible Party

40. Why We Plan OSHA is not a town in Wisconsin.

41. Required by Federal Law

42. OSHA 29 CFR 1910.34

43. “Sections 1910.34 through 1910.39 apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”

44. Mandatory OSHA Regulations 29 CFR 1910.38/.39 Emergency Action Plan Fire Prevention Plan

45. Mandatory State/City Fire Code

46. NFPA

47. NFPA 1600

48. Standard NFPA 1600: Recognized in Law by US Congress as the Standard.

49. NFPA 1600 Standard California Florida Connecticut

50. 59,000,000 Live in CA & FL 1 Out of 5 Americans

52. New York City Most Robust Emergency Planning Law in the World

53. New York City Most Robust Emergency Planning Law in the World Inspired by NFPA 1600

54. New for 2012 DHS Regs

55. New in 2012 DHS has Published New Regs Aimed Specifically at YOU (All Pvt-Sector Employers!)

56. NFPA 1600

57. New in 2012 Standard & Poor’s

58. New in 2012 Resiliency

59. NFPA 1600

60. Congress DHS S&P FDNY California Florida Juries

61. So…. OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards

62. All- Hazards Plan

63. All-Hazards Planning This Is Not Your Father’s Fire Plan!

64. All-Hazards Planning Not Just: Fire Weather

65. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Active Shooter 16.Hostage 18.Lockout 19.Suicide 20.Bullying 21.Perimeter Access 22.Security Aft Hours 23.Chemical Spill: In 24.Chemical Spill: Out 25.Shelter in Place 26.Suspicious Pkg 27.Suspicious Person 28.Explosion 29.Structural Failure 30.Severe Weather 31.Elevator Em 32.Power Outage 33.Water/Phone Out 34.Lockdown 35.Air Quality 36.Em Shutdown 37.Earthquake 38.Flooding 39.Pipe Burst 40.CBRNE 41.Terrorism 42.Use of FEs 43.Training 44.Drills 45.Exercises 46.Search-Seizure 47.Weapons 48.Evac Maps 49.Em Contacts

66. Your Plan??? 1. Fire 2. Evacuation 3. Headcounts 4. Bomb 5. Chem Spill 6. Drills 7. Weather 8. Sus Pkg 9. Sus Pers 10. Pwr Out

67. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Active Shooter 16.Hostage 18.Lockout 19.Suicide 20.Bullying 21.Perimeter Access 22.Security Aft Hours 23.Chemical Spill: In 24.Chemical Spill: Out 25.Shelter in Place 26.Suspicious Pkg 27.Suspicious Person 28.Explosion 29.Structural Failure 30.Severe Weather 31.Elevator Em 32.Power Outage 33.Water/Phone Out 34.Lockdown 35.Air Quality 36.Em Shutdown 37.Earthquake 38.Flooding 39.Pipe Burst 40.CBRNE 41.Terrorism 42.Use of FEs 43.Training 44.Drills 45.Exercises 46.Search-Seizure 47.Weapons 48.Evac Maps 49.Em Contacts

68. All Hazards: Mandatory Special Needs Personnel Visitors Contractors Headcounts Training

69. Who is Covered?

70. Who Is Covered? 1.Employees (OSHA) 2.All Occupants (Fire Code) 3.Contractors (OSHA) 4.Special Needs (ADA+) 5.Visitors (Prem Liability/FC)

71. Responsible Officer?

72. Responsible Party? CEO SCOTUS

73. CEO: Responsible Party Civilly Personally Criminally

74. CEO = Resp Officer 1.Does Your CEO Know This?

75. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They?

76. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They? 3.Wouldn’t You?

78. Responsible Parties CEO Trustees/Directors Sr. Ops Personnel

80. Why Plan & Train?

81. Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros Jurors: Most Are Employees

82. Cook County Fire (Chi)

83. Cook Co. Fire 6 Dead $4-5 Billion

84. One Meridian Plaza (Phila)

85. 1 Meridian Plaza 3 Dead $4 Billion

86. First Interstate Bank (LA)

87. 1 st Interstate 1 Dead $2 Billion

88. “Everything Is Always My Fault”

89. Why Plan & Train?

90. What Are the Risks to YOU?

91. Threats 10,000 Sudden Cardiac Events American Red Cross

92. Threats 3.8 Million Concussions Yearly CDC

93. Threats 25,600,000 Adult Diabetics 1 of 9 Americans

94. Threats 75,000,000 With this Condition 1 of 3 Americans CDC

95. Threats 4.1 MM Workplace Injuries Annually DOJ

96. Threats 2 million Workplace Violence Annually DOJ

97. Threats Every Day: 2 People Murdered Every Hour 26 Rapes DOJ

98. Threats 349,500 HazMat Spills NFPA

99. Threats HazMat Spills 800,000 Shpmnts Daily 60,000 Spills Yearly Train-on-Vehicle Collision: Every 90 minutes DOT & EPA

100. Threats 1 Million Calls to 911 Every Day NENA

101. Threats 4,690 Workplace Deaths OSHA

102. Threats 111,500 Structural Fires NFPA

103. Threats 78% Orgs Out of Biz In 2 Years Agility Recovery Solutions

104. Threats 90% Can’t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions

105. Sr. Mgmt Excuses

106. Tenant?

107. Landlord Has No Obligation re Your Requirements: Emergency Planning or Training in Federal, State or Local Law.

108. Landlords So Evil at Em Planning…

109. Landlords So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords.

110. Yo! It’s Landlord Week! on the Discovery Channel

111. Common Mistakes in Emergency Plans

112. Compliance Standards OSHA City/St Fire Code NFPA 1600

113. Ignore Critical Personnel VisitorsVisitors ContractorsContractors 2 nd /3 rd Shifts2 nd /3 rd Shifts

114. Visitors & Contractors Least Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!

115. Security at Your Facility

116. Security “You Can’t Stop Crazy”

117. Security “You Can’t Stop Crazy” “We have met the enemy; it is us.” Assessment Involve Law Enforcement Equipment + Systems will alone will NEVER solve the problem. Training + CCC + Training

118. Emergency Team

119. OSHA Requires Every Emp: Emergency Team

120. Police /Fire /EMTs are not the 1 st responders

121. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

123. Command Control Communications

124. Command & Control Not Enough Commanders No Chain of Command

125. Size: Emergency Team???

126. Em Team Size Too Few Team Members

127. Size of Em Team NRF NIMS ICS NFPA 1600

128. Emergency Team 1:5!

129. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Active Shooter 16.Hostage 18.Lockout 19.Suicide 20.Bullying 21.Perimeter Access 22.Security Aft Hours 23.Chemical Spill: In 24.Chemical Spill: Out 25.Shelter in Place 26.Suspicious Pkg 27.Suspicious Person 28.Explosion 29.Structural Failure 30.Severe Weather 31.Elevator Em 32.Power Outage 33.Water/Phone Out 34.Lockdown 35.Air Quality 36.Em Shutdown 37.Earthquake 38.Flooding 39.Pipe Burst 40.CBRNE 41.Terrorism 42.Use of FEs 43.Training 44.Drills 45.Exercises 46.Search-Seizure 47.Weapons 48.Evac Maps 49.Em Contacts

130. Yikes!

131. Many Threats & Many Procedures:

132. Yikes! Many Threats & Many Procedures: One Team!

134. Command Control Communications

135. Common Mistakes Communications Cells, Land Lands, IT & Power Will All Fail How Will You Communicate: Headcounts Injured Person Unfolding Situations

137. Communications Only Way: 2-Way Radios For All

138. Why We Plan & Train Great plans are a smart thing… Training is everything.

140. Training is Everything 737 Canada Fiery Crash Evacuation No Fatalities 737 Greek Fiery Crash 55/137 Fatalities

142. Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1 st -time flyers

143. Hudson River Survival was not the result of a miracle…

144. Hudson River Survival was the result of training.

145. Training Mandatory: OSHA Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Exp, Trng)

146. On-Screen Training Can Supplement Can Never Substitute

147. Employees Hate This Stuff!

148. National Research 85% Safety: MOST Important Issue at Work

149. National Research 85% Safety: MOST Important Issue at Work More Imp than: »Wages »Leave »Sick Days »Overtime »Union

150. Training Trained 24,000 Employees 98.5% Confident

151. Training: All about THEM Took “Scary” out of Discussion Made Everyone Comfortable Empowered All

152. Ironic 98.5% Love Training “Why Didn’t You Do This Before?” “Can We Train More Than Annually?”

153. We Don’t Rise to the Occasion…

154. We Don’t Rise to the Occasion. We Sink to Our Level of Our Training

155. Common Mistakes No Headcounts

156. Employee Headcounts Required by Federal Law Real Process Vital to Safety

157. Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

158. Medical Emergency

159. Standard of Care

160. Common Mistakes Medical Emergency Establish Standard of Care Employees, Visitors, etc.

161. Common Mistakes Medical Emergency Establish Standard of Care Employees, Visitors, etc. When to Call 911

162. Common Mistakes Medical Emergency Establish Standard of Care Employees, Visitors, etc. When to Call 911 1 st Aid Training? 4 Min Rule

163. Common Mistakes Medical Emergency Establish Standard of Care Employees, Visitors, etc. When to Call 911 1 st Aid Training? 4 Min Rule Prohibit Transport Off Premises Who is Trained/How Many

164. Medical Emergency 1 st Aid: 29 CFR 1910.151 Bloodborne Pathogens: 29 CFR 1910.1030

165. Common Mistakes Evacuation Maps

167. Required by Law Must be for Every Employee from Any/All Parts of Every Building

168. Evacuation Maps OSHA 29 CFR 1910.38 29 CFR 1910.36 29 CFR 1910.37

169. Common Mistakes Special Needs Personnel

170. SNPs Wheel Chair Hard of Seeing/Hearing No English Crutches Pregnant Mobility Challenged

172. SpecialNeedsPersons

173. Common Mistakes Special Needs Required by St. & Fed Law

174. Common Mistakes Special Needs Required by St. & Fed Law Pregnant, Move Slowly, Hard of Hearing, No English… Temporarily on Crutches, etc. Emp, Contractors, Visitors 2011 Changes: Regs Integrate: Emergency Team

175. Special Needs Persons Plan/list of disabled: Your EC BMs Implement Buddy System Visitors: Reception Facilities

176. Special Needs 1.ADA 28 CFR 36 2.ADA Guidelines 3.ANSI A117.1 4.DHS Exec Order 13347 5.NFPA 507 6.NFPA 101 7.NFPA 1600

177. “No One Cares”

178. Common Mistakes “No One Cares” Common Belief 200,000 Calls: OSHA Costs: Fines +Sr.Time +Lawyers

180. “No One Cares” “Failure to Plan” “Failure to Train ”

181. “No One Cares” Negligence PresumedNegligence Presumed Courts Love NFPACourts Love NFPA

182. “No One Cares” “There are precautions so imperative that even their universal disregard will not excuse omission” SCOTUS

183. “Everything Is Always My Fault”

184. Fire Extingisher Training Illegal

185. FE Training Illegal Use or Don’t Use Policy Conf Rm Training Video Certified Trainer Live Burn

187. Plagiarism

188. Plagiarism HQ Plan Buddy Cut & Paste

189. Common Mistakes Out of Date

190. Common Mistakes “We’ve Had No Incidents” “We’re a Family” “We’ve Been Lucky”

191. Common Mistakes “Luck Is Not a Strategy”

192. Sr. Mgmt Excuses

193. Overriding Issue DENIAL

194. Denial

195. HDWSI How Do We Sell It?

196. ROI?

197. ROI If We’re Never Hit, our ROI is Zero…

198. ROI If We’re Never Hit, our ROI is Zero…Thank God!

199. ROI If We’re Never Hit, our ROI is Zero…Thank God! If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!

200. ROI 1. Protect Brand 2. Protect People 3. Protect CEO’s Posterior 4. Protect Productivity 5. Protect $$$ 6. 85% ID Safety 7. 98.5 Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos

201. We Don’t Have Silos!

202. We Have Cylinders of Excellence

203. ROI 1. Protect Brand 2. Protect People 3. Protect CEO’s Posterior 4. Protect Productivity 5. Protect $$$ 6. 85% ID Safety 7. 98.5 Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos 11. Integrate Safety: Their Jobs 12. Instill Sense of Responsibility 13. Incr Emp Ownership

204. Emergency Planning & Training Productivity

205. Summary

208. Risk Never Sleeps

209. Risk Always Multiplies

210. Threats 4.1 MM Injuries 2 MM WPV 111,500 Fires: Work

211. Threats 10,000 Attks 1 of 9: Diabetes 1 MM Calls: 911

212. Threats 800,000 Haz Shipments/Day 60,000 Spills/Year Every 90 Mins: Train on Vehicle

213. Threats 78% w/o a Plan: Out of Biz: 2 Yrs 90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.

214. 17 Common Mistakes in Emergency Plans

215. 1.Compliance Emergency Action & Fire Prevention Plans

216. Required by Federal Law

218. Responsible Party? CEO SCOTUS

219. CEO: Responsible Party Civilly Personally Criminally

221. Responsible Parties CEO Trustees/Directors Sr. Ops Personnel

223. Your CEO?

224. You + Yours?

225. 2.Landlord Not Responsible for Your  Planning  Training

226. Yo! It’s Landlord Week! on the Discovery Channel

227. 3. All- Hazards Plan

228. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Active Shooter 16.Hostage 18.Lockout 19.Suicide 20.Bullying 21.Perimeter Access 22.Security Aft Hours 23.Chemical Spill: In 24.Chemical Spill: Out 25.Shelter in Place 26.Suspicious Pkg 27.Suspicious Person 28.Explosion 29.Structural Failure 30.Severe Weather 31.Elevator Em 32.Power Outage 33.Water/Phone Out 34.Lockdown 35.Air Quality 36.Em Shutdown 37.Earthquake 38.Flooding 39.Pipe Burst 40.CBRNE 41.Terrorism 42.Use of FEs 43.Training 44.Drills 45.Exercises 46.Search-Seizure 47.Weapons 48.Evac Maps 49.Em Contacts

229. Common Mistakes 4.Special Needs Personnel Needs Personnel

230. SpecialNeedsPersons

231. Special Needs 1.ADA 28 CFR 36 2.ADA Guidelines 3.ANSI A117.1 4.DHS Exec Order 13347 5.NFPA 507 6.NFPA 101 7.NFPA 1600

232. 5. Ignore Critical Personnel VisitorsVisitors ContractorsContractors 2 nd /3 rd Shifts2 nd /3 rd Shifts

233. Visitors & Contractors Least Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!

234. Common Mistakes 6.Headcounts

235. Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

236. Common Mistakes 7.Training: Emergency Team Emergency Team All Employees All Employees FE Policy FE Policy FE Training FE Training

237. Why We Plan & Train Great plans are a smart thing. Training is everything.

238. Common Mistakes Training Mandatory Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

239. We Don’t Rise to the Occasion…

240. We Don’t Rise to the Occasion. We Sink to Our Level of Our Training

241. Common Mistakes 8.Emergency Team: Not Big Enough

242. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

243. Emergency Team 1:5!

244. 9.Command & Control Not Enough Commanders No Chain of Command

245. Common Mistakes 10.Communications Cells/PTT/Land Lines Won’t Work Cells/PTT/Land Lines Won’t Work 2-Way Radios Mandatory 2-Way Radios Mandatory

247. Common Mistakes 11.Evac Maps

249. 12.Medical Emergency Standard of Care

250. Medical Emergency

251. 1 st Aid: 29 CFR 1910.151 Bloodborne Pathogens: 29 CFR 1910.1030

252. 13. Security “ You Can’t Stop Crazy” “We have met the enemy; it is us.” Assessment Involve Law Enforcement Equipment + Systems will alone will NEVER solve the problem. Training + CCC + Training

253. 14.FE Training Illegal Use or Don’t Use Policy Conf Rm Training Video Certified Trainer Live Burn

254. FE Training Illegal

255. 14.FE Training Illegal Use or Don’t Use Policy Conf Rm Training Video Certified Trainer Live Burn

256. 15.Plagiarism

257. Common Mistakes 16.Out of Date

258. Common Mistakes 17.“No One Cares”

260. Common Mistakes 18.“Luck is Not a Strategy”

261. Common Mistakes 19.No Independent Audit

262. ROI?

263. ROI 1. Protect Brand 2. Protect People 3. Protect CEO’s Posterior 4. Protect Productivity 5. Protect $$$ 6. 85% ID Safety 7. 98.5 Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos 11. Integrate Safety: Their Jobs 12. Instill Sense of Responsibility 13. Incr Emp Ownership

264. $1 of Prevention = $10 Million of Cure

265. Threats: Manifest

266. Vulnerabilities : Ubiquitous & Foreseeable

267. Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility : Absolute

268. Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility: Absolute Liabilities: Titanic

269. Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility: Absolute Liabilities: Titanic

270. “Everything Is Always My Fault”

271. Challenge This is a huge, ugly job.

272. Huge Job Long To-Do List Big Responsibility Few Resources No One Wants to Do This No Support from Mgmt

273. Resources Time Money People  Expertise: Internal or External  Mgmt Support

274. HDWSI

275. How Do We Sell It?

276. HDWSI Planning Training Drills Exercises

277. HDWSI Board Mgmt Emps

278. Protecting Your: People Property Productivity Posterior

279. Getting It Done Is Tough!

280. The Scariest Word at Any Org?

281. NOT: “Cost” or “Price” or “Budget” or “Headcount”

282. Scariest Word? Change!

283. In all Orgs, Change Almost Always Occurs Because of…

284. Blunt Force Trauma from the Outside…

285. … Never by Inspired Leadership from the Inside…

286. Recommendations

287. 1.Abandon Denial 2.Recognize Titanic Threats 3.Alert Your CEO 4.Assess Your Facility 5.Get Compliant 6.All-Hazards Plan 7.Train ALL 8.Exercise

288. 10 Commandments Planning

289. Training

290. Action Plan

291. Assessment of Your Org’s Current Emergency Planning + Training

292. Action Plan Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits

293. Action Plan Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits 3 rd Party: Independent

294. HDWSI It Won’t Be Easy But, That’s Our Mission Safety: All Personnel

295. BoMitchell@ 911Consulting.net

296. Thank You!

297. Bo Mitchell President, 911 Consulting (203) 563-9999 BoMitchell@911consulting.net Questions?

298. Continuity Housing 17 Common Mistakes in Emergency Plans