1. ACP Active Shooters & Workplace Violence: How Do You & Your Employees Respond

4. Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

5. Expert Consultant Landmark Legal Cases Expected Settlements: $1 Billion Each “Failure to Plan” “Failure to Train”

6. 911 Consulting Clients GE HQ Subway HQ Hyatt HQ MasterCard HQ Rolls Royce HQ

7. 911 Consulting Clients 4 Colleges & Universities 25 Secondary

8. 37 High Rises Nationwide

9. 37 High Rises San Fran Detroit Chicago Atlanta Boston Seattle Phila NYC KCMO

10. Waldorf=Astoria NY, NY

11. 1 WTC 7 WTC

12. ACP Active Shooters & Workplace Violence: How Do You & Your Employees Respond

13. Active Shooter

14. Workplace Violence

15. Active Shooter is Workplace Violence?

16. Active Shooter Ever Had 1?

17. Active Shooter Ever Had 1? Will You Ever Have 1?

19. Iceberg Principle

21. Active Shooter

22. DailyWorkplaceViolence

23. 18x More Likely to Have Violence than a Fire at Work DOJ & NFPA

24. Threats 2 million Workplace Violence Annually DOJ

25. Facts: WPV 2 people murdered/ day!

26. Facts: WPV 2 people murdered/day! Every hour: –26 rapes

27. Facts: WPV 2 people murdered/day! Every hour: –26 rapes –44 robberies

28. Facts: WPV 2 people murdered/day! Every hour: –26 rapes –44 robberies –207 aggravated assaults

29. Facts: WPV 2 people murdered/day! Every hour: –26 rapes –44 robberies –207 aggravated assaults –938 simple assaults

30. Facts: WPV 2 people murdered/day! Every hour: –26 rapes –44 robberies –207 aggravated assaults –938 simple assaults –3,125 threats.

31. WPV “Epidemic” CDC

32. Myths

33. “It Can’t Happen Here” It Only Happens at 7/11s People Snap/It Can’t be Anticipate Educated people: not violent Well-to-do: not violent Talking about violence will make it happen If a person can joke about violence they won’t become violent People who threaten violence are just looking for attention

34. Insight WPV is Very Middle Class American

35. One More Myth

36. Most Dangerous Myth

37. “We’ve Done Something”

38. Most Dangerous Myth “We’ve Done Something” Policy: “We’re Against WPV”

39. Most Dangerous Myth No Planning No Procedures No Training No Drills No Exercises

40. ACP Active Shooters & Workplace Violence: How Do You & Your Employees Respond

41. WPV Workplace Violence

42. WPV Research

43. WPV: Many Forms

44. 1.Violence 2.Intimate Partner Violence 3.Stalking 4.Bullying

45. Workplace Violence Continuum Discourtesy Disrespect Intimidation Harassment Retaliation Verbal Assault Physical Aggression

47. Physical Attack

48. Physical Attack DiscourtesyDiscourtesy DisrespectDisrespect IntimidationIntimidation

49. PhysicalAttack DiscourtesyDiscourtesy DisrespectDisrespect IntimidationIntimidation HarassmentHarassment RetaliationRetaliation Verbal AssaultVerbal Assault

50. Intimate Partner Violence

51. IPV: Men & Women are Victims 1/3 Female Homicides/Yr 5.3MM Incident/Yr 2MM injuries. 1,300 Deaths 555M Req Medical Attention 18.5 MM Mental Health Visits/Yr

52. Stalking @ Workplace

53. 3.4 MM Victims/Yr 46%: 1 Unwanted Contact/Wk 11%: Stalked 5+ Yrs Hi Risk: Divorced or Separated Women at Greater Risk: Stalking Men=Women: Harassment ¼ Report Cyber stalking

54. Workplace Bullying

55. 37% Report WPB: 54MM Add’l 12% Witness 72% Bullies: Supervisors. 60% Male. Equal: M to M; M to F; F to F; 2/3 Less: F to M; 57% Targets: Women

56. Types of Violence Workplace Bullying

57. Types of Violence Harassment and teasing Hostility & bullying Theft Acts of aggression Sabotage Rape & other physical assaults Homicide/Suicide

58. WPV Can Be Prevented Should Be Prevented

59. Goals 1.Reduce the risk of WPV 2.Minimize personal & organizational suffering 3.Reduce Org’s/Individual’s Liability

60. 3 Keys to Prevention Education Preparation Early Intervention

61. Factors that Contribute: WPV

62. Peer pressure Need for attention & respect Feelings of low self-worth Feelings of chronic injustice Early childhood abuse/neglect Bullying: WPV or Campus Witnessing of violence Easy access to weapons Drug & alcohol abuse

63. Prime Goal: Avoidance

64. Prevention Preparation Education

65. Prime Goal: Avoidance Prev/Preparation/Education The concept of “zero tolerance” Understand Warning Signs Responding to Threats Counseling & Support

66. Prevention

67. 1.Early Recognition & Intervention 2.Security & Access Control 3.Policies, Protocols & Education 4.Modeling Appropriate Behavior 5.Conflict Resolution 6.Therapeutic Services: EAP 7.Listen…Listen…Listen 8.Attending to Warning Signs 9.Multiple Points of Identification

68. Common Warning Signs

69. Hx of violence, threats or repeated discipline Difficulty controlling temper Substance Abuse Excessive fascination with weapons Paranoid thought patterns Major stressors Frequent unresolved conflicts Feeling excluded Destructive behaviors Feels unfairly wronged Major mood swings Few social supports Isolation Deteriorating social situation Rigid work environment Bullying or victimization Work trysts & cliques

70. Demand Reporting 4 S

71. Demand Reporting See Something, Say Something

72. WPV Scenarios

73. Scenarios A manager (who runs an important department which is very successful) yells and curses employees on a regular basis. He recently punched another employee in the arm after that employee insulted him at company social event

74. Scenarios Manager reports he believes another is carrying a knife/gun

75. Scenarios You see two staffers angry and pushing each other. Does it matter if they report to you?

76. Scenarios A secretary & executive seem to be having an intimate relationship

77. Scenarios A guard asks someone to move their vehicle. They object, state their high rank in the company and call guard a “jerk”

78. Scenarios An email that is sent to 10 people that is critical of the work of one employee

79. Scenarios You have to terminate an employee who is unpopular, lives alone and has been known to crush soda cans when angry/provoked

80. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination.

81. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP recommended anger-mgmt training, then his return to work. Sups uncomfortable.

82. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP recommended anger-mgmt training, then his return to work. Sups uncomfortable. Got signed waiver from emp to permit HR to review his EAP results. Bizarre behavior caused by personal issues outside the workplace. He returned to work with no further incident.

83. Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior was frightening esp. as he grew more vulgar and loud.

84. Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed that he started his frightening profanity when he started to lose an argument. He was using his language to threaten fellow employees to get them to back down. This fell easily into the H.A.R.M. model as harassing and aggressive behavior.

85. These behaviors have no business need; they are totally inappropriate for the business world. Thus, there is no need to tolerate low- level aggression or to wonder when is the right time to intervene.

86. WPV Policy

87. Goal: Safe, Secure Workplace Everyone is Responsible Zero Tolerance No Weapons No Threatening, Intimidation Covers Visitors, Contractors Reporting Is the Key

88. Demand Reporting See Something, Say Something

89. ACP Active Shooters & Workplace Violence: How Do You & Your Employees Respond

90. Active Shooter

91. Police at Law Firm Where Client Killed 2, Wounded 3

92. St Louis: 4 Dead

93. U.S. Capitol: Shooter Dead

94. Hartford Distributors: 9 Dead

95. NASA Contractor: 2 Dead

97. NYPD: Active Shooter Analysis 2011 202 Cases Nationwide All American

98. Description Profile?

99. Description Profile?

100. NYPD: Active Shooter Analysis Male 96% Age: 10-64!

101. NYPD: Active Shooter Analysis Alone 98% Plans: Y & N Familiar: 78% Emps: Current + Fired

102. NYPD: Active Shooter Analysis Deaths: 3.0 Ave Injured: 3.6 Ave

103. NYPD: Active Shooter Analysis Campuses: Other Workplaces:

104. NYPD: Active Shooter Analysis Campuses: 29% Other Workplaces:

105. NYPD: Active Shooter Analysis Campuses: 29% Other Wrkplaces: 71%

106. NYPD: Active Shooter Analysis Weapons: 36% Multiple

107. NYPD: Active Shooter Analysis Force: 46% Suicide: 40% Arrested: 14%

109. Active Shooter

110. Sharp Spike

111. B4 Sandy Hook:

112. Sharp Spike B4 Sandy Hook: 1X/Mo.

113. Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook:

114. Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: 1+X/WK

115. Run Hide Fight

116. Active Shooter Run Hide Fight

117. Active Shooter Run Hide Fight

118. Active Shooter Hide = Lockdown

120. Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Quiet: Silence Phones DON’T Answer Door ONLY PD

121. Active Shooter Run Hide Fight

122. Run Hide Fight Generalities: Dangerous Make Specific to: Your People Your Site

123. Run Hide Fight

124. What’s Missing Here???

125. Almost All Shootings: Over in < 8 Minutes

126. So, Police Probably Can’t Help

127. Police /Fire /EMTs are not the 1 st responders

128. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

129. Run Hide Fight Training

137. Workplace Violence Biggest Mistake?

138. Workplace Violence Biggest Mistake? Employees Confront Perpetrator

139. Hartford Distributors: 9 Dead

140. Biggest Threat?

141. Overriding Issue DENIAL

142. Why Plan & Train?

143. Duty of Care

144. Why We Plan OSHA is not a town in Wisconsin.

145. Required by Federal Law

146. “Sections 1910.34 through 1910.39 apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”

147. OSHA General Duty Clause

148. General Duty Clause “each employer shall furnish …a place of employment …free from recognized hazards that are causing or are likely to cause death or serious physical harm to employees.”

149. OSHA Workplace Violence

150. OSHA Enforcement Guidelines 2011

151. SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.

152. Responsible Officer?

153. Responsible Party? CEO SCOTUS

154. CEO: Responsible Party Civilly Personally Criminally

156. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They? 3.Wouldn’t You?

157. Most Important Planning & Training Issues

158. Most Important Issues Planning

159. Most Important Issues Planning Command Control Communications

160. Command: Chain of Command

161. Control Your Team

162. Communications

163. If You Can’t Communicate, You Can’t Respond to WPV

165. Most Important Issues Planning Command Control Communications Training

166. Most Important Issues Planning Command Control Communications Training

167. Why We Plan & Train Great plans are a smart thing…

168. Why We Plan & Train Great plans are a smart thing… Training is everything.

170. Training is Everything 737 Canada Fiery Crash Evacuation No Fatalities 737 Greek Fiery Crash 55/137 Fatalities

172. Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1 st -time flyers

173. Hudson River Survival was not the result of a miracle…

174. Hudson River Survival was the result of training.

175. Training: The Law Mandatory

176. Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

179. On-Screen Training Can Supplement Can Never Substitute

180. Training Must Include: Employees Contractors

181. Training OSHA 29 CFR 1910.38 29 CFR 1910.39

182. Police /Fire /EMTs are not the 1 st responders

183. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

184. We Don’t Rise to the Occasion…

187. We Sink to Our Level of Our Training

188. Employees Hate This Stuff!

189. National Research 85% Safety: MOST Important Issue at Work

190. National Research 85% Safety: MOST Important Issue at Work More Imp than: »Wages »Leave »Sick Days »Overtime »Union

191. Training Trained 24,000 Employees

192. Training Trained 24,000 Employees 98.5% Confident

193. 98.5% Confident Took “Scary” out of Discussion

194. 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable

195. 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable Empowered All

196. Promise

197. You Will Know What to Do in Any Emergency

198. Summary

199. Physical Attack DiscourtesyDiscourtesy DisrespectDisrespect IntimidationIntimidation HarassmentHarassment RetaliationRetaliation Verbal AssaultVerbal Assault

200. WPV “Epidemic” CDC

201. Myths “It Can’t Happen Here” It Only Happens at 7/11s People Snap/It Can’t be Anticipate Educated people: not violent Well-to-do: not violent Talking about violence will make it happen If a person can joke about violence they won’t become violent People who threaten violence are just looking for attention

202. Most Dangerous Myth No Planning No Procedures No Training No Drills No Exercises

203. Duty of Care

205. Your Emergency Team

206. Training: Mandatory OSHA

207. Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

208. On-Screen Training Can Supplement Can Never Substitute

210. National Research 85% Safety: MOST Important Issue at Work

211. Training Trained 24,000 Employees 98.5% Confident

213. Biggest Threat Denial

214. The Scariest Word at Any Org?

215. NOT: “Cost” or “Price” or “Budget” or “Headcount”

216. Scariest Word? Change!

217. In all Orgs, Change Almost Always Occurs Because of…

218. Blunt Force Trauma from the Outside…

219. … Never by Inspired Leadership from the Inside…

220. Action Plan

221. Assessment of Your Workplace’s Current Emergency Planning + Training

222. Action Plan Assessment of Your Workplace’s Current Emergency Planning + Training Just Like Your Financial Audits

223. Action Plan Assessment of Your Workplace’s Current Emergency Planning + Training Just Like Your Financial Audits Outside, Independent

224. Action Plan WPV TTX: Your Workplace

225. WPV TTX Indep Facilitator FEMA Certified Lessons Learned

226. HDWSI It Won’t Be Easy But, That’s Our Mission Safety: All Personnel

227. 10 Commandments Planning

228. Training

229. Bo Mitchell President, 911 Consulting (203) 563-9999 BoMitchell@911consulting.net Questions?

230. Thank You!

231. ACP Active Shooters & Workplace Violence: How Do You & Your Employees Respond