1. AudioSolutions Dangerous Disconnect: Em Services & Corps/Campuses Don’t Understand their Partnership in Em Resp Readiness

3. Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

4. Expert Consultant Landmark Legal Cases Expected Settlements: $1 Billion Each “Failure to Plan” “Failure to Train”

5. 911 Consulting Clients GE HQ Subway HQ Hyatt HQ MasterCard HQ Rolls Royce HQ

6. 911 Consulting Clients 4 Colleges & Universities 25 Secondary

7. 37 High Rises Nationwide

8. 37 High Rises San Fran Detroit Chicago Atlanta Boston Seattle Phila NYC KCMO

9. Waldorf=Astoria NY, NY

10. 1 WTC 7 WTC

11. AudioSolutions Dangerous Disconnect: Em Services & Corps/Campuses Don’t Understand their Partnership in Em Resp Readiness

12. Our Belief System No Longer Applies after Both Crashes: 9/11 & 2008

13. The Disconnect

14. Em Services Assume Corps & Campuses are Prepared.

15. The Disconnect EM Services Assume Corps & Campuses Are Prepared. Wrong!

16. The Disconnect E.S Assume Corp/Campus are Prepared. Wrong! Corps & Campuses Assume E.S. Will Do All the Response Work

17. The Disconnect E.S Assume Corp/Campus Are Prepared. Wrong! Corps &Campuses Assumes E.S. Will Do All the Response Work. Wrong!

18. The Disconnect E.S. Assume Corps/Campuses are Prepared. Wrong! Corps/Campuses Assume E.S. Will Do All the Response Work. Wrong! Result: FUBAR on Nat’l Scale

21. Corps & Campuses Convinced: US Cavalry Will Save Us

22. Corp & Campus Readiness: State of the Art

23. Emergency Plan? Called DR?

24. Emergency Plan? Called DR? About Data?

25. Emergency Plan? Called DR? About Data? Called EAP?

26. Emergency Plan? Called DR? About Data? Called EAP? All Hazards?

27. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Perimeter Access 16.Security Aft Hours 17.Chemical Spill: In 18.Chemical Spill: Out 19.Shelter in Place 20.Suspicious Pkg 21.Suspicious Person 22.Explosion 23.Structural Failure 24.Severe Weather 25.Elevator Em 26.Power Outage 27.Water/Phone Out 28.Air Quality 29.Em Shutdown 30.Earthquake 31.Flooding 32.Pipe Burst 33.CBRNE 34.Terrorism 35.Use of FEs 36.Training 37.Drills 38.Exercises 39.Search-Seizure 40.Weapons 41.Evac Maps 42.Em Contacts

28. Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually?

29. Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually? ALL Employees?

30. Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually? ALL Employees? OSHA Compliant?

31. Emergency Action Plan?

32. 500 Plans Reviewed

33. Campuses 87 Plans Reviewed

34. OSHA Compliant?

35. OSHA Compliant: 1

36. Nat’l Research: Corporate Readiness

37. Emergency Planning in US 30%-80% SAY they Have an Emergency Plan

38. Nat’l Research: Campus Readiness

39. National Research GAO 2007 AHRQ 2009 BJS (2004-05) NASRO (2001-04) NCEF (2008)

40. National Research GAO 2007: F AHRQ 2009: F BJS (2004-05): C NASRO (2001-04): F NCEF (2008): D

41. All Nat’l Research: Most Campuses Under Planned Under Trained Under Exercised Under Drilled Don’t Coord/Train w. Emergency Services

42. NACUBO

43. Coord w. Local ES? Non-Existent for:  Planning  Training  Exercises  Drills

44. NASRO 92%: “soft targets” for terrorists 74%: Inadequately prepared. 51%: Em plans are not adequate. National School-Based law Enforcement Survey

45. NASRO 66%: Plans are not exercised 55%: Staff not receive training 65%: Bus drivers not trained National School-Based law Enforcement Survey

46. Administrators “If We Need Help, We’ll Dial 911. They’ll Fix Our Problem.”

48. Emergency Services Readiness: State of the Art

49. Municipalities: Functionally Bankrupt for 15 Yrs

50. Especially: 2008 Recession

51. Manpower in Emergency Services

52. Fire Officers

53. All FOs: 1,103,300

54. Fire Officers All FOs: 1,103,300 3.6% (‘10)

55. Fire Officers All FOs: 1,103,300 3.6% (‘10) All-Time Hi: 2009

56. Fire Officers All FOs: 1,103,300 3.6% (‘10) All-Time Hi: 2009 Lowest: Since ‘04

57. Police Officers

58. # of Local LEOs 2008

59. All LEOs: 765,246

60. # of Local LEOs 2008 All LEOs: 765,246 ‘00-’08 +8%

61. # of Local LEOs 2008 All LEOs: 765,246 ‘00-’08 +8% 1:400

62. # of Local LEOs 2011

63. 12,000 Fired

64. # of Local LEOs 2011 12,000 Fired 30,000 Unfilled

65. # of Local LEOs 2011 12,000 Fired 30,000 Unfilled Down 5.5%

66. # of Local LEOs 2011 12,000 Fired 30,000 Unfilled Down 5.5% First Decrease: 25 Yrs.

67. IACP Study 85% $$$ 98% Fcast

68. Cutting? Special Teams Training!!! Supervisors Patrol

69. Nat’ Research Council for Excellence in Government March 2004

70. Only 26% of emergency responder officials say that they are “adequately prepared” to react to a large-scale emergency or terrorist threat Source: Council for Excellence in Government (CEG) survey, March 2004

71. 65% of emergency responder officials say that they are “only somewhat prepared” Source: Council for Excellence in Government (CEG) survey, March 2004

72. The Disconnect

73. Disconnect Emergency Services 1.“Corps/Campuses prepare & train”

74. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained”

75. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority”

76. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority” Corps/Campuses 1.“All we need to do is call 911”

77. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority” Corps/Campuses 1.“All we need to do is call 911” 2.“My Corp/ Campus has a Robust EAP”

78. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority” Corps/Campuses 1.“All we need to do is call 911” 2.“My Corp/ Campus has a Robust EAP” 3.“Since 9/11, police, fire & EMS have the best of everything”

80. America is a third-world country when it comes to emergency preparedness and crisis response

81. Dangerous Disconnect Why?

82. Biggest Threat Denial

83. Mitchell’s 6 Phases of Denial

84. 6 Phases of Denial 1.It Won’t Happen to ME

85. 6 Phases of Denial 1.It Won’t Happen to ME 2.It Won’t Happen HERE

86. 6 Phases of Denial 1.It Won’t Happen to ME 2.It Won’t Happen HERE 3.It Won’t Happen NOW

87. 6 Phases of Denial 1.It Won’t Happen to ME 2.It Won’t Happen HERE 3.It Won’t Happen NOW 4.If it does Happen, it Won’t Be that BAD

88. 6 Phases of Denial 1.It Won’t Happen to ME 2.It Won’t Happen HERE 3.It Won’t Happen NOW 4.If it does Happen, it Won’t Be that BAD 5.If it is that Bad, my Insurance Co. Will Take Care of It.

89. 6 Phases of Denial 1.It Won’t Happen to ME 2.It Won’t Happen HERE 3.It Won’t Happen NOW 4.If it does Happen, it Won’t Be that BAD 5.If it is that Bad, my Insurance Co. Will Take Care of It. 6.Ohmygod, Why Didn’t We Plan for THIS

90. Denial “There cannot be a crisis next week. My schedule is already full.” Henry Kissinger

91. Denial: Excuses Money

92. Denial: Excuses Money Time: Sr

93. Denial: Excuses Money Time: Sr Time: Emps

94. Denial: Excuses Money Time: Sr Time: Emps Dept. Wars

95. Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Scare Emps

96. Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Scare Emps Ignorance

97. Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Scare Emps Ignorance Apathy

98. Denial: Excuses Money Time: Sr Time: Emps Scare Guests Scare Emps Ignorance Apathy  USS

99. Assessment: Prvt Sector

100. Assessment You Are Not Going to Change Emergency Services in Your Jurisdiction!

101. Assessment So, You Have to Take Responsibility to Get This Right.

102. YOYO

103. You’re On Your Own

104. Convince Corps & Campus: US Cavalry May Not Save Us

105. US Cavalry Will Be Late & Undermanned

106. Solution

107. 1.Better Planning 2.Better Training 3.Exercises

108. Why Better Planning?

109. Corp/Campus Compliance Issues

110. Emergency Planning Authorities Who Is Covered Responsible Party

111. Why We Plan OSHA is not a town in Wisconsin.

112. Required by Federal Law

113. OSHA 29 CFR 1910.34

114. “Sections 1910.34 through 1910.39 apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”

115. OSHA Every Employer in US Shall Have EAP & FPP Without Exception

116. Mandatory 1.OSHA Regulations 29 CFR 1910.38/.39 Emerg Action Plan Fire Prevention Plan 2.State Fire Code

117. OSHA 1.Em Team of Emps 2.Train Team 3.Train Emps 4.Command/Control/Communicate 5.Contractors & Visitors 6.Headcount System 7.Assembly Areas 8.SNPs

118. Mandatory State/City Fire Code

119. Emergency Plan Standard?

120. SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.

121. NFPA

122. NFPA1600

123. Standard NFPA 1600: Recognized in Law by US Congress as the Standard.

124. NFPA 1600 Standard California Florida Connecticut

125. 59,000,000 Live in CA & FL 1 Out of 5 Americans

127. New York City Most Robust Emergency Planning Law in the World

128. New York City Most Robust Emergency Planning Law in the World Inspired by NFPA 1600

129. DHSRegs

130. DHS has Published New Regs Aimed Specifically at All Pvt-Sector Employers!

131. NFPA1600

132. Standard & Poor’s

133. New for 2012 S&P Wants to Audit Your Resiliency

134. NFPA1600

135. NFPA 1600 Congress DHS S&P FDNY California Florida Juries

136. So…. OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards

137. All-Hazards Planning This Is Not Your Father’s Fire Plan!

138. All-Hazards Planning Not Just: Fire Weather

139. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Perimeter Access 16.Security Aft Hours 17.Chemical Spill: In 18.Chemical Spill: Out 19.Shelter in Place 20.Suspicious Pkg 21.Suspicious Person 22.Explosion 23.Structural Failure 24.Severe Weather 25.Elevator Em 26.Power Outage 27.Water/Phone Out 28.Air Quality 29.Em Shutdown 30.Earthquake 31.Flooding 32.Pipe Burst 33.CBRNE 34.Terrorism 35.Use of FEs 36.Training 37.Drills 38.Exercises 39.Search-Seizure 40.Weapons 41.Evac Maps 42.Em Contacts

140. All Hazards: Mandatory Special Needs Personnel Visitors Contractors Headcounts Training

141. Threats 4.1 MM Workplace Injuries Annually DOJ

142. Threats 2 million Workplace Violence Annually DOJ

143. Threats Every Day: 2 People Murdered DOJ

144. Threats Every Hour 26 Rapes DOJ

145. Threats 349,500 HazMat Spills NFPA

146. Threats HazMat Spills 800,000 Shpmnts Daily 60,000 Spills Yearly Train-on-Vehicle Collision: Every 90 minutes DOT & EPA

147. Threats 10,000 Sudden Cardiac Events American Red Cross

148. Threats 25,600,000 Adult Diabetics 1 of 9 Americans

149. Threats 75,000,000 Adults w This Condition 1 of 3 Americans

150. Threats 4,405 Workplace Deaths OSHA

151. Threats 111,500 Structural Fires NFPA

152. Threats 1 Million Calls to 911 Every Day NENA

153. Who is Covered?

154. Who Is Covered? 1.Employees (OSHA) 2.All Occupants (Fire Code) 3.Contractors (OSHA) 4.Special Needs (ADA+) 5.Visitors (Prem Liability/FC) 6.New: DHS & S&P

155. Responsible Officer?

156. Responsible Party? CEO SCOTUS

157. CEO: Responsible Party Civilly

158. CEO: Responsible Party Civilly Personally

159. CEO: Responsible Party Civilly Personally Criminally

161. CEO = Resp Officer 1.Does Your CEO Know This?

162. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They?

163. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They? 3.Wouldn’t You?

164. Responsible Parties CEO Trustees/Directors Sr. Ops Personnel

166. Why Better Training?

167. Corps & Campuses Notorious For Under Training

168. We Don’t Rise to the Occasion…

171. We Don’t Rise to the Occasion. We Sink to Our Level of Our Training

172. Why We Plan & Train Great plans are a smart thing. Training is everything.

174. Training is Everything 737 Canada Fiery Crash Evacuation No Fatalities 737 Greek Fiery Crash 55/137 Fatalities

175. Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were First-time flyers

176. Why Train? This is not the result of miracles…

177. Why Train? It is the result of training.

178. Training Mandatory Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Exprience, Training)

179. Training Online Can Only Supplement Must Include: Employees Contractors

180. Police /Fire /EMTs are not the 1 st responders

181. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

182. Employees Hate This Stuff!

183. Bull!

184. National Research 85% Safety: MOST Important Issue at Work

185. National Research 85% Safety: MOST Important Issue at Work More Imp than: »Wages »Leave »Sick Days »Overtime »Union

186. Training Trained 24,000 Employees

187. Training Trained 24,000 Employees 98.5% Confident

188. 98.5% Appreciation Took “Scary” out of Discussion

189. 98.5% Appreciation Took “Scary” out of Discussion Made Everyone Comfortable

190. 98.5% Appreciation Took “Scary” out of Discussion Made Everyone Comfortable Empowered All

191. Training is Everything

192. Command Control Communications

193. In Most Corps & Campuses, There Is No (Thin) Chain of Command

194. Emergency Team 1.Is it Real? 2.Not Clear Cut Who Commands in Absence of Top People 3.Fail to Command Everyone

195. Emergency Team 2 Small Not Trained 2 Few Radios

197. Cook County Fire

198. Cook Co. Fire 6 Dead $4-5 Billion

199. One Meridian Plaza

200. 1 Meridian Plaza 3 Dead $4 Billion

201. First Interstate Bank

202. 1 st Interstate 1 Dead $2 Billion

203. CCC NRF ICS NIMS

204. Assessment 1.Better Planning 2.Better Training 3.Exercises

205. Why Exercises?

206. TTX Tabletop Exercises

207. TTX Great Teaching

208. TTX Great Teaching Great Selling

209. TTX Insider Outsider Morning Senior Adminis- trators Lessons Learned

210. Summary

211. AudioSolutions Dangerous Disconnect: Em Services & Corps/Campuses Don’t Understand their Partnership in Em Resp Readiness

212. Our Belief System No Longer Applies after Both Crashes: 9/11 & 2008

213. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority”

214. Disconnect Corps/Campuses 1.“All we need to do is call 911” 2.“My Corp/ Campus has a Robust EAP” 3.“Since 9/11, police, fire & EMS have the best of everything”

215. Disconnect Emergency Services 1.“Corps/Campuses prepare & train” 2.Since 9/11, all are well prepared & well trained” 3.“Protecting people is the highest priority” Corps/Campuses 1.“All we need to do is call 911” 2.“My Corp/ Campus has a Robust EAP” 3.“Since 9/11, police, fire & EMS have the best of everything”

216. FUBAR on Nat’l Scale

217. Threats 4.1 MM Injuries 2 MM WPV 349,500 Haz Spills

218. Threats 10,000 Attks 3.8 MM Cncusns 1 MM Calls: 911

219. Threats 111,500 Fires $2.6 B Fire Loss

220. Threats 800,000 Haz Shipments/Day 60,000 Spills/Year Every 90 Mins: Train on Vehicle

221. Threats 78% w/o a Plan: Out of Biz: 2 Yrs 90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.

222. America is a third-world country when it comes to emergency preparedness and crisis response

223. Denial: Excuses Money Time: Sr Time: Emps Scare Guests Scare Emps Ignorance Apathy

224. Assessment You Are Not Going to Change Emergency Services in Your Jurisdiction!

225. Assessment So, You Have to Take Responsibility to Get This Right.

226. YOYO

227. Required by Federal Law

228. All-Hazards Plan: Shall 1.Emergency Team 2.Chain of Command 3.Visitors 4.Contractors 5.Civil Disturbance 6.Disabled 7.Headcounts 8.Evacuation 9.In-Building Relo 10.AAs 11.Fire 12.Bomb Threat 13.Medical Em 14.Security 15.Perimeter Access 16.Security Aft Hours 17.Chemical Spill: In 18.Chemical Spill: Out 19.Shelter in Place 20.Suspicious Pkg 21.Suspicious Person 22.Explosion 23.Structural Failure 24.Severe Weather 25.Elevator Em 26.Power Outage 27.Water/Phone Out 28.Air Quality 29.Em Shutdown 30.Earthquake 31.Flooding 32.Pipe Burst 33.CBRNE 34.Terrorism 35.Use of FEs 36.Training 37.Drills 38.Exercises 39.Search-Seizure 40.Weapons 41.Evac Maps 42.Em Contacts

229. All Hazards: Mandatory Special Needs Personnel Visitors Contractors Headcounts Training

230. Contractors Imbedded Short Term Cafeteria Landscaping Cleaning Crew IT HR Security Bus

231. Responsible Party? CEO SCOTUS

233. Training is Everything

234. We Don’t Rise to the Occasion…

235. We Don’t Rise to the Occasion. We Sink to Our Level of Our Training

236. Training Mandatory Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Exprience, Training)

237. National Research 85% Safety: MOST Important Issue at Work

238. Action Plan

239. Assessment of Your Camp’s Current Emergency Planning + Training

240. Action Plan Assessment of Your Camp’s Current Emergency Planning + Training Just Like Your Financial Audits

241. Action Plan Assessment of Your Camp’s Current Emergency Planning + Training Just Like Your Financial Audits Outside, Independent

242. Help for You

243. Help for YOU Copy of This Presentation

244. 10 Commandments Planning

245. Training

246. Thank You!

247. BoMitchell @911Consulting.net

248. AudioSolutions Dangerous Disconnect: Em Services & Corps/Campuses Don’t Understand their Partnership in Em Resp Readiness