1. ACP Boston Workplace Violence: You Your Management Your People

2. Housekeeping Emergency Exits Copy of Presentation Survey Cell Devices     

3. Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

4. Expert Consultant Landmark Legal Cases Expected Settlements: $1 Billion Each “Failure to Plan” “Failure to Train”

5. Speaker NPFA ASSE SHRM IFMA ACP-NY, PA, CT

6. Speaker FEMA(4X) IACLEA NASRO CUPIC NECUSA NPFA ASSE SHRM IFMA ACP NY, PA, CT

7. 911 Consulting Clients GE HQ Subway HQ Hyatt HQ MasterCard HQ Rolls Royce HQ

8. 911 Consulting Clients 25 Secondary Western CT Univ. Central CT Univ. John Jay College Housatonic CC

9. 36 High Rises Nationwide

10. 34 High Rises San Fran Detroit Chicago Atlanta Boston Seattle Phila NYC

11. 33 Arch St, Boston

12. 399 Boylston, Boston

13. High Rises NYC 14

14. Waldorf=Astoria NY, NY

15. 1 WTC 7 WTC

16. ACP Boston Workplace Violence: You Your Management Your People

17. Fair Warning

18. Fair Warning!!! I Will Be Candid     

20. Active Shooter

21. Active Shooter is Workplace Violence

22. ?

23. Active Shooter Ever Had 1? Will You Ever Have 1?

24. Iceberg Principle

25. Active Shooter DailyWorkplaceViolence

26. 18x More Likely to Have Violence than a Fire at Work DOJ & NFPA

27. Threats 2 million Workplace Violence Annually DOJ

28. Facts: WPV 2 people murdered/ day!

29. Facts: WPV 2 people murdered/day! Every hour: –26 rapes –44 robberies –207 aggravated assaults –938 simple assaults –3,125 threats.

30. WPV “Epidemic” CDC

31. Myths

32. “It Can’t Happen Here” It Only Happens at 7/11s People Snap/It Can’t be Anticipate Educated people: not violent Well-to-do: not violent Talking about violence will make it happen If a person can joke about violence they won’t become violent People who threaten violence are just looking for attention

33. Insight WPV is Very Middle Class American

34. One More Myth

35. Most Dangerous Myth

36. “We’ve Done Something”

37. Most Dangerous Myth “We’ve Done Something” Policy: “We’re Against WPV”

38. Most Dangerous Myth No Planning No Procedures No Training No Drills No Exercises

39. ACP Boston Workplace Violence: You Your Management Your People

40. WPV Workplace Violence

41. WPV Research

42. WPV: Many Forms

43. 1.Violence 2.Intimate Partner Violence 3.Stalking 4.Bullying

44. Workplace Violence Continuum Discourtesy Disrespect Intimidation Harassment Retaliation Verbal Assault Physical Aggression

45. PhysicalAttack DiscourtesyDiscourtesy DisrespectDisrespect IntimidationIntimidation HarassmentHarassment RetaliationRetaliation Verbal AssaultVerbal Assault

46. Intimate Partner Violence

47. IPV: Men & Women are Victims 1/3 Female Homicides/Yr 5.3MM Incident/Yr 2MM injuries. 1,300 Deaths 555M Req Medical Attention 18.5 MM Mental Health Visits/Yr

48. Stalking @ Workplace

49. 3.4 MM Victims/Yr 46%: 1 Unwanted Contact/Wk 11%: Stalked 5+ Yrs Hi Risk: Divorced or Separated Women at Greater Risk: Stalking Men=Women: Harassment ¼ Report Cyber stalking

50. Workplace Bullying

51. 37% Report WPB: 54MM Add’l 12% Witness 72% Bullies: Supervisors. 60% Male. Equal: M to M; M to F; F to F; 2/3 Less: F to M; 57% Targets: Women

52. Types of Violence Workplace Bullying

53. Types of Violence Harassment and teasing Hostility & bullying Theft Acts of aggression Sabotage Rape & other physical assaults Homicide/Suicide

54. WPV Can Be Prevented Should Be Prevented

55. Goals 1.Reduce the risk of WPV 2.Minimize personal & organizational suffering 3.Reduce Org’s/Individual’s Liability

56. 3 Keys to Prevention Education Preparation Early Intervention

57. Factors that Contribute: WPV

58. Peer pressure Need for attention & respect Feelings of low self-worth Feelings of chronic injustice Early childhood abuse/neglect Bullying: WPV or Campus Witnessing of violence Easy access to weapons Drug & alcohol abuse

59. Prime Goal: Avoidance

60. Prevention Preparation Education

61. Prime Goal: Avoidance Prev/Preparation/Education The concept of “zero tolerance” Understand Warning Signs Responding to Threats Counseling & Support

62. Prevention

63. 1.Early Recognition & Intervention 2.Security & Access Control 3.Policies, Protocols & Education 4.Modeling Appropriate Behavior 5.Conflict Resolution 6.Therapeutic Services: EAP 7.Listen…Listen…Listen 8.Attending to Warning Signs 9.Multiple Points of Identification

64. Types of Threats

65. Direct Conditional Veiled

66. Types of Threats Direct: “I’m gonna kill you”

67. Types of Threats Direct Conditional: “I’m going to get you.”

68. Types of Threats Direct Conditional Veiled: “I know where you live.”

69. Common Warning Signs

70. Hx of violence, threats or repeated discipline Difficulty controlling temper Substance Abuse Excessive fascination with weapons Paranoid thought patterns Major stressors Frequent unresolved conflicts Feeling excluded Destructive behaviors Feels unfairly wronged Major mood swings Few social supports Isolation Deteriorating social situation Rigid work environment Bullying or victimization Work trysts & cliques

71. Immediate Threat

72. Try to Remain Calm Do NOT Confront: No Heroes No weapon vs... knife vs... gun Try to Exit Scene Give assailant what he/she wants Call for Help

73. After an Incident

74. Preventing Workplace Violence Establish a culture based on prevention Train the workplace in violence prevention Establish multiple points of identification Develop response systems for threat assessment and management Listen, be aware and respond…

75. Demand Reporting 4 S

76. Demand Reporting See Something, Say Something

77. WPV Scenarios

78. Scenarios A manager (who runs an important department which is very successful) yells and curses employees on a regular basis. He recently punched another employee in the arm after that employee insulted him at company social event

79. Scenarios Manager reports he believes another is carrying a knife/gun

80. Scenarios You see two staffers angry and pushing each other. Does it matter if they report to you?

81. Scenarios A secretary & executive seem to be having an intimate relationship

82. Scenarios A guard asks someone to move their vehicle. They object, state their high rank in the company and call guard a “jerk”

83. Scenarios An email that is sent to 10 people that is critical of the work of one employee

84. Scenarios You have to terminate an employee who is unpopular, lives alone and has been known to crush soda cans when angry/provoked

85. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination.

86. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP recommended anger-mgmt training, then his return to work. Sups uncomfortable.

87. Scenarios Employee’s behavior changes: bizarre. He scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP recommended anger-mgmt training, then his return to work. Sups uncomfortable. Got signed waiver from emp to permit HR to review his EAP results. Bizarre behavior caused by personal issues outside the workplace. He returned to work with no further incident.

88. Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior was frightening esp. as he grew more vulgar and loud.

89. Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed that he started his frightening profanity when he started to lose an argument. He was using his language to threaten fellow employees to get them to back down.

90. These behaviors have no business need; they are totally inappropriate for the business world. Thus, there is no need to tolerate low- level aggression or to wonder when is the right time to intervene.

91. WPV Policy

92. Goal: Safe, Secure Workplace Everyone is Responsible Zero Tolerance No Weapons No Threatening, Intimidation Covers Visitors, Contractors Reporting Is the Key

93. Demand Reporting See Something, Say Something

94. ACP Boston Workplace Violence: You Your Management Your People

95. Active Shooter

96. Police at Law Firm Where Client Killed 2, Wounded 3

97. St Louis: 4 Dead

98. U.S. Capitol: Shooter Dead

99. Hartford Distributors: 9 Dead

100. NASA Contractor: 2 Dead

102. NYPD: Active Shooter Analysis 2011 202 Cases Nationwide All American

103. Description Profile?

104. Description Profile?

105. NYPD: Active Shooter Analysis Male 96% Age: 10-64!

106. NYPD: Active Shooter Analysis Alone 98% Plans: Y & N Familiar: 78% Emps: Current + Fired

107. NYPD: Active Shooter Analysis Deaths: 3.0 Ave Injured: 3.6 Ave

108. NYPD: Active Shooter Analysis Campuses: 29% Other Wrkplaces: 71%

109. NYPD: Active Shooter Analysis Weapons: 36% Multiple

110. NYPD: Active Shooter Analysis Force: 46% Suicide: 40% Arrested: 14%

112. Active Shooter

113. Sharp Spike

114. B4 Sandy Hook:

115. Sharp Spike B4 Sandy Hook: 1X/Mo.

116. Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook:

117. Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: 1+X/WK

118. Run Hide Fight

119. Active Shooter Run Hide Fight

120. Active Shooter Run Hide Fight

121. Active Shooter Hide = Lockdown

123. Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Quiet: Silence Phones DON’T Answer Door ONLY PD

124. Active Shooter Run Hide Fight

125. Run Hide Fight Generalities: Dangerous Make Specific to: Your People Your Site

126. Run Hide Fight

127. What’s Missing Here???

128. Almost All Shootings: Over in < 8 Minutes

129. So, Police Probably Can’t Help

130. Police /Fire /EMTs are not the 1 st responders

131. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

132. Run Hide Fight Training

140. Workplace Violence Biggest Mistake?

141. Workplace Violence Biggest Mistake? Employees Confront Perpetrator

142. Biggest Threat?

143. Overriding Issue DENIAL      Sales

144. Why Plan & Train?

145. Risk Never Sleeps     

146. Why Plan & Train?

147. Risk Always Multiplies

148. Why Plan & Train?

149. Duty of Care

150. Why We Plan OSHA is not a town in Wisconsin.

151. Required by Federal Law

152. OSHA Workplace Violence

153. “Sections 1910.34 through 1910.39 apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”

154. OSHA General Duty Clause

155. General Duty Clause “each employer shall furnish …a place of employment …free from recognized hazards that are causing or are likely to cause death or serious physical harm to employees.”

156. OSHA Enforcement Guidelines 2011

157. SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.

158. Responsible Officer?

159. Responsible Party? CEO SCOTUS

160. CEO: Responsible Party Civilly Personally Criminally

161. CEO = Resp Officer 1.Does Your CEO Know This?

162. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They?

163. CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn’t They? 3.Wouldn’t You?

164. Most Important Planning & Training Issues

165. Most Important Issues Planning

166. Most Important Issues Planning Command Control Communications

167. Command: Chain of Command

168. Control Your Team

169. Communications      Failure

170. If You Can’t Communicate, You Can’t Respond to WPV

172. Most Important Issues Planning Command Control Communications Training

173. Most Important Issues Planning Command Control Communications Training

174. Why We Plan & Train Great plans are a smart thing…

175. Why We Plan & Train Great plans are a smart thing… Training is everything.

177. Training is Everything 737 Canada Fiery Crash Evacuation No Fatalities 737 Greek Fiery Crash 55/137 Fatalities

179. Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1 st -time flyers

180. Hudson River Survival was not the result of a miracle…

181. Hudson River Survival was the result of training.

182. Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

185. On-Screen Training Can Supplement Can Never Substitute

186. Training Must Include: Employees Contractors

187. Training OSHA 29 CFR 1910.38 29 CFR 1910.39

188. Police /Fire /EMTs are not the 1 st responders

189. Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders

190. We Don’t Rise to the Occasion…

193. We Sink to Our Level of Our Training

194. Employees Hate This Stuff!

195. National Research 85% Safety: MOST Important Issue at Work

196. National Research 85% Safety: MOST Important Issue at Work More Imp than: »Wages »Leave »Sick Days »Overtime »Union

197. Training Trained 24,000 Employees

198. Training Trained 24,000 Employees 98.5% Confident

199. 98.5% Confident Took “Scary” out of Discussion

200. 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable

201. 98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable Empowered All

202. Promise

203. You Will Know What to Do in Any Emergency

204. Training Is More Than Training 1.Not Just Training 2.Bond Emps into Safety Culture 3.Build Emp Awareness 4.Knock Down Silos 5.Integrate Safety into Their Jobs 6.Instill Sense of Responsibility 7.Increase Emp Ownership: Safety & Security

205. Summary

206. Physical Attack DiscourtesyDiscourtesy DisrespectDisrespect IntimidationIntimidation HarassmentHarassment RetaliationRetaliation Verbal AssaultVerbal Assault

207. WPV “Epidemic” CDC

208. ACP Boston Workplace Violence:You Your Management Your People

209. Myths “It Can’t Happen Here” It Only Happens at 7/11s People Snap/It Can’t be Anticipate Educated people: not violent Well-to-do: not violent Talking about violence will make it happen If a person can joke about violence they won’t become violent People who threaten violence are just looking for attention

210. Most Dangerous Myth No Planning No Procedures No Training No Drills No Exercises

211. Workplace Violence Continuum Discourtesy Disrespect Intimidation Harassment Retaliation Verbal Assault Physical Aggression

212. Intimate Partner Violence

213. Stalking @ Workplace

214. Workplace Bullying

215. Common Warning Signs Hx of violence, threats or repeated discipline Difficulty controlling temper Substance Abuse Excessive fascination with weapons Paranoid thought patterns Major stressors Frequent unresolved conflicts Feeling excluded Destructive behaviors Feels unfairly wronged Major mood swings Few social supports Isolation Deteriorating social situation Rigid work environment Bullying or victimization Work trysts & cliques

216. Demand Reporting See Something, Say Something

217. Sharp Spike

221. Police /Fire /EMTs are not the 1 st responders

222. Police, Fire, EMTs are not the 1 st Responders; Employees are the 1 st Responders

223. Duty of Care

225. Your Emergency Team

226. Command Control Communications

228. People Do NOT Rise to the Occasion…

229. People Do NOT Rise to the Occasion… They Sink to Their Level of Training!

230. Training: Mandatory OSHA

231. Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)

232. On-Screen Training Can Supplement Can Never Substitute

234. National Research 85% Safety: MOST Important Issue at Work

235. Training Trained 24,000 Employees 98.5% Confident

236. Responsible Party? CEO SCOTUS

237. CEO: Responsible Party Civilly Personally Criminally

238. Biggest Threat Denial

239. The Scariest Word at Any Org?

240. NOT: “Cost” or “Price” or “Budget” or “Headcount”

241. Scariest Word? Change!

242. In all Orgs, Change Almost Always Occurs Because of…

243. Blunt Force Trauma from the Outside…

244. … Never by Inspired Leadership from the Inside…

246. “JAWS”: Cultural Earthquake

247. “ Jaws ”: Cultural Earthquake 1975: 1 st Hollywood Blockbuster

248. “ Jaws ”: Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days

249. “ Jaws ”: Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+

250. “ Jaws ”: Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Scared the @#%* out of America

251. “ Jaws ”: Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Scared the @#%* out of America Music Recognized Today Worldwide

252. HDWSI “JAWS”: About Denial

254. “Jaws”: Cultural Earthquake “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” =$$$ “I’ve Never Seen this Shark” “Are You Sure We Have a Problem?”

255. We Never See the Monster in the 1 st 60 Minutes     

256. “We Need a Bigger Boat!”

258. Recommendations

259. We Need a Bigger Boat 1.Abandon Denial 2.Recognize Titanic Threats 3.Alert Your Captain 4.Assess Your Boat 5. Get Compliant 6. All-Hazards Plan 7. Train Everyone 8. Exercise

260. Action Plan

261. Recommendations 1. Inside Allies Legal Insurance

262. Recommendations 2. Outside Audit  Police  Insurance Co.  Other Expert

263. Recommendations 3. Tabletop Exercise  Outsider  Insider

264. Recommendations 1. Inside Allies 2. Outside Audit 3. Tabletop Exercise

265. Next Step WPV TTX: Your Workplace

266. HDWSI It Won’t Be Easy But, That’s Our Mission Safety: All Personnel

267. Planning Brief for Your Workplace

268. Training Brief for Your Workplace

269. “We Need a Bigger Boat!”

270. ACP Boston Workplace Violence:You Your Management Your People