ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003 Presenter: Anna Mosupyoe and Prishen Reddy Date: 25 January 2012 Time: 10:00

Overview Background Evaluation Criteria Submission of bid responses Disqualification of bids Procurement Administration Purpose of the RFP Questions and Answers

Background RFP: RAF/2012/00003:REQUEST FOR PROPOSAL: SUPPLY, IMPLEMENT AND MANAGE A PRIMARY NETWORK SOLUTION FOR THE RAF CUSTOMER SERVICES NETWORK (CSN) FOR A PERIOD OF 3 YEARS Advertised on 13 January 2012 Closing on 07 February 2012

Evaluation Criteria Evaluation will be based on 90/10 PPPFA system Points Price 90 Participation goals 10 Total 100

Evaluation Criteria Mandatory requirements The service provider must be ICASA certified.   Please attach ICASA certificate as proof that the company is ICASA certified. The service provider must provide RAF with letters of accreditation of the technology that they are using with their solution. Example will be if the hardware you will be using to implement the solution is from HP you must provide RAF with a letter of confirmation that you are HP accredited partner. Please attach letter from the OEM to confirm that you are accredited. The proposed solution must be monitored 24/7 Provide RAF with your standard operating procedures based on ITIL processes for managing calls within working hours and after hours.

Evaluation Criteria (continue) Functional criteria Weightings Experience of the Company   Please provide the RAF with 2 separate references where you have deployed the following solutions: Managed ADSL (total solution with 5 or more sites) Satellite (total solution with 2 or more sites) Microwave/wireless (total solution with 2 or more sites) Fibre (total solution with 2 or more sites) The reference should include the following: Company name Contact person Contact person e-mail address and contact number. Note: RAF may request to visit one of the referenced site 15%

Evaluation Criteria continue Functional criteria Weightings Foot print The service provider must be able to provide onsite support services within the stipulated service level agreement on all nine provinces.   Substantiate by providing a plan on how on site support services will be delivered on all nine provinces. Class service mapping The service provider must provide RAF with a report showing the class of service mapping (QOS) together with the latency for each class of service. 10% 5%

Evaluation Criteria continue Functional criteria Weightings Redundancy   The service provider must provide an architecture diagram to demonstrate redundancy and fail over of network traffic using the different technologies. Proposed Architecture for RAF The service provider must provide RAF with the architecture diagram of how the solution will be deployed in RAF using the different technologies. Reporting The service provider must provide RAF with the sample report on performance and utilization 10% 15%

Evaluation Criteria continue Functional criteria Weightings Response time   The service provider must provide RAF with the average latency without QOS of all the network technologies required and provide a report showing network delivery percentages on the various technologies. 15% Site Visit and demonstrations Site visit will be conducted to the central network operating centre 20% Total 100%

Submission of bid responses Original signed bid document 4 hard copies Submitted in sealed envelopes Each schedule must be clearly distinguish, indexed and all pages numbered

Disqualification of bids Bidders shall be disqualified if they fail to: Submit a valid and original tax clearance certificate Complete questionnaires in full Submit true and correct information Comply with mandatory requirements Comply with prescribed response format

Administration RFP Closing Date: 07 February 2012 @11H00 Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria Bid responses sent by courier must reach the reception at least 36 (thirty six) hours before the closing date to be deposited into the bid box Submission Register must be signed at the reception by bidder when submitting bid documents Late bids will not be considered All queries must be forwarded to annah@raf.co.za Enquiries and clarification of technical issues will close not later than 27 January 2012 @ 11H00. Important note: Please ensure that the attendance register has been signed Name of company Contact details

Purpose of the RFP With the current business model RAF cannot adequately fulfill its mandate Problems experience include inaccessibility, poor service quality, reactive compensation system and inferior customer management Improve information collection and management the more useful information we have the more efficient our claims processing will become Ensure pro active benefits origination proactively originating claims results in the RAF budgeting accurately for claims payments Improve service delivery efficiency and effectiveness improving our service delivery will help change the public’s perception and engender a spirit of cooperation with our customers Expand geographic footprint and reach CSN channels comprises of offices in hospitals, mobile RAF and information collection agents

High Level Understanding of Architecture  

Equipment deployed and Infrastructure Systems Citrix XenApp AD Exchange Webense Business Applications (SAP, FINEOS, Old Claims, Knowledge Lake) Equipment deployed at HSC Wyse Thin Clients and Acer screens HP multifunction devices Enterasys policy based switches Hauwei APN (3G backup with VB) RAF standards for ICT systems HP hardware for server infrastructure Wyse and Acer for desktop infrastructure HP printers and MFD Enterasys LAN hardware Cisco router and firewall

Thank you Questions and Answers