6/24/20161 Chapter 2 “Exploring the Communication Process” OHS
6/24/20162 Topics of Discussion Elements Principles Components Processes Levels of communication Characteristics of competent communicators
6/24/20163 Elements Process Components Action Sequence Energy Results
6/24/20164 Elements Meaning- we as a society put meaning to words Symbols- each group creates their own
6/24/20165 Principles Transactional Complex Unavoidable Continuous Learned
6/24/20166 Components Context People Occasion Task
6/24/20167 Components Physical environment 5 Senses
6/24/20168 Components Climate Emotions
9 Components Communicator Creates meaning Sends and receives messages
6/24/ Components Message Conveys content “ feeling “ relationship Intentional Unintentional Actual
6/24/ Components Channel Space through which a message passes Context determines channel used to send a message
6/24/ Components Noise Interferes with/disrupts communication
6/24/ Components Barrier Blocks communication
6/24/ Components Feedback Assurance Adjustment Insight
6/24/ Processes Senders-Receivers Sensory perception Encoding Transmitting
6/24/ Processes Receiver-Senders Acquiring Decoding Provide feedback
6/24/ Section 2 “Communicating for Success”
6/24/ Levels of Communication InTRApersonal Most often used Basis of all feeling Origination of all communication Self talk
6/24/ Levels of Communication InTERpersonal Second most used Communication between two people
6/24/ Levels of Communication Small group Decision making Problem solving Discussion
6/24/ Levels of Communication One to group Many listeners evaluate one speaker Listen, analyze and evaluate Strong skills can = management position Vital to follow points, understand claims and info.
6/24/ Levels of Communication Mass Mass Communication = message Mass Media = channel Producers and consumers have responsibilities
6/24/ Competent Communicator Characteristics Ethical Honest Considerate Treats others as they want to be treated
6/24/ Competent Communicator Characteristics Ethical Keeps confidences
6/24/ Competent Communicator Characteristics Accessible
6/24/ Competent Communicator Characteristics Responsible
6/24/ What This Means Communication requires a great deal of effort and thought It has many opportunities for miscommunication