1. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-1 MESSAGES FOURTH CANADIAN EDITION Chapter One Interpersonal Communication

2. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-2 YOUR TURN Turn to page 2 in your textbook. Complete “Test Yourself” “What Do you Believe About Interpersonal Communications?”

3. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-3 HOW DID YOU DO? All statements are false WHAT WILL YOU DO? How about some Critical Thinking?

4. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-4

5. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-5

6. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-6 INTERPERSONAL COMMUNICATION Communication is a transactional process in which each person serves simultaneously as speaker and listener. Communication takes place between at least two people who share a relationship.

7. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-7 PERSONAL FRAME OF REFERENCE Problems in communication stem from discrepancies in personal frames of reference.

8. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-8 THE ELEMENTS OF INTERPERSONAL COMMUNICATION  Source-Receiver  Encoding-Decoding  Competence  Messages  Message Overload  Feedback  Feedforward  Channel  Noise  Context

9. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-9 Encoder Participants

10. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-10 Encoder Participants Sending Channel Decoder Meaning Encoder

11. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-11 Encoder Participants Sending Channel Decoder Meaning Encoder Feedback Channel Decoder Meaning Noise Context

12. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-12 MESSAGES Verbal and non-verbal messages that express your thoughts and feelings must be sent and received.  Message Overload  Feedback  Feedforward

13. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-13 CHANNEL The medium through which message signals pass. The channel works like a bridge connecting source and receiver.

14. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-14 NOISE Anything that interferes with either sending or receiving a message.  Physical  Physiological  Psychological  Semantic  For examples, see Table 1.1 on page 6

15. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-15 CONTEXT The environment that influences the form and content of communication.  Physical  Cultural -Cell phone communication  Social-Psychological  Temporal

16. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-16 CONTEXT – THE SETTING Physical – where communication takes place, the environment, the distance between participants, seating, time of day Social – the nature of the relationship Historical – the background of previous communication Psychological – the moods and feelings Cultural – the set of beliefs, values, and norms that are shared by a large group of people

17. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-17 INTERPERSONAL COMPETENCE Competence and interpersonal skills Competence and listening Competence and critical thinking Competence and questioning Competence and culture Competence and ethics

18. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-18 YOUR TURN Turn to page 8 in your text. Read “Thinking Critically About” Complete the question.

19. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-19 ETHICS Communication is ethical when it facilitates an individual’s freedom of choice, Unethical communication is when it interferes with an individual’s freedom of choice

20. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-20 IS IT ETHICAL TO Exaggerate your virtues to get a job? Tell the truth if it causes hurt feelings? Hold threats or promises over someone? Ignore someone else’s cheating? Conceal your emotions from your partner? Swear you’ll keep a secret—and then tell it?

21. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-21 PRINCIPLES OF INTERPERSONAL COMMUNICATION Interpersonal Communication  is a package of signals.  involves both content and relationship messages.  is a process of adjustment.  is ambiguous.  is inevitable, irreversible, and unrepeatable.  requires self-awareness, empathy, respect, genuineness, and humility.  serves a variety of purposes.

22. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-22 CULTURE Beliefs, ways of behaving, and artifacts of a group that are transmitted through communication rather than through genes COPYRIGHT © 2008 PEARSON EDUCATION CANADA 1-22

23. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-23 CULTURAL DIVERSITY Our ability to interact effectively with members of other cultures can create employment benefits: Financial gain Increased employment opportunities Better advancement prospects COPYRIGHT © 2008 PEARSON EDUCATION CANADA 1-23

24. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-24 CULTURAL AWARENESS Interpersonal competence is specific to a given culture Cultural emphasis helps distinguish between what is  universal (true for all people) and  relative (true for people in one culture but not in another) COPYRIGHT © 2008 PEARSON EDUCATION CANADA 1-24

25. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-25 THE RELEVANCE OF CULTURE More than ever, we are one world: most countries are economically dependent on one another and politically influenced by one another COPYRIGHT © 2008 PEARSON EDUCATION CANADA 1-25

26. Copyright © 2012 Pearson Canada Inc., Toronto, Ontario 1-26 YOUR TURN AGAIN!! Complete “Summary of Concepts and Skills” on page 18 As a group…. Put in Drop Box on Angel