1. Universals of Interpersonal Communication
CH. 1
Universals of Interpersonal Communication

2. Interpersonal Communication
Selective
Systemic
Unique
Ongoing
Quantitative
Qualitative

3. Quantitative or Dyadic Approach
between 2 persons who have an established relationship

4. Qualitative or Developmental Approach
two-person communication
based on psychological data,
Explanatory knowledge, and
personally established rules.

5. Elements of Interpersonal Communication
A. Source-Receiver = of messages simultaneously

6. Encode = form messages
Decode = decipher messages
break down and assign meaning for understanding

7. Competence is your ability to communicate effectively
interpersonal competence = ability to adjust your communication according to the context

8. Messages Verbal or Nonverbal
Feedback = message sent by the receiver of a message, back to the original sender

9. Feed-forward = is information given prior to the main message
1. sets you up to receive the information in a particular way

10. Channel = medium through which the message is transmitted
Always involves the 5 senses

11. Noise = anything that interferes with the transmission of a message
creates inaccuracies

12. physical = environment
physiological = biological problems of the communicators
psychological = mental interference located in the minds of the communicators

13. Semantic = language. problems Context = influences the
Semantic = language problems Context = influences the form and content of messages

14. physical = setting
temporal = time
social-psychological
status of relationship
cultural = influences values, morals, beliefs
Purpose = variety
Ethics = every act has a moral dimension

15. II. Transactional Process
A. Is a Process = continual and ever changing
B. Elements are Interdependent
= a change in one
= a change in all

16. The Nature of Communication
The Communication Model

17. The Nature of Communication
Communication Principles
Communication is Unavoidable
Communication Operates on Two Levels
Content Messages
Relational Messages
Communication is Irreversible
Communication is a Process
Continued...

18. The Nature of Communication
Communication Principles
Communication is Not a Panacea
Communication Often Presents Ethical Challenges
The Golden Rule Standard
The Professional Ethic
The “60 Minutes” Test

19. Content & Relational Dimensions
Content Dimension = the information that tells what behavior is expected

20. implications from two dimensions gender differences
Relational Dimension =tells us how to interpret the content
implications from two dimensions
gender differences

21. Process of Adjustment =. learning another's unique
Process of Adjustment = learning another's unique system of signals over time.
Communication Accommodation = adjusting speaking style for listeners to gain social approval