CHAPTER 11 NONVERBAL DELIVERY MGT 3213 – ORG. COMMUNICATION Mississippi State University College of Business

Non-Verbal Communication  Humans are estimated to produce up to 700,000 different physical signs!  5,000 distinct hand gestures have been identified  1,000 different postures have been catalogued

Non-Verbal Communication  Non-verbals account for over 90% of the total meaning in verbal communication!

Universal Non-Verbal Expressions  Happiness  Surprise  Anger  Sadness  Disgust  Fear

Start with the Eyebrows!

Surprise  Briefest of the universal emotions  Why?

Examples: Surprise

Sadness  The hardest to expression to make without actually experiencing it!  Eyelids tend to droop, giving a sleepy look

Examples: Sadness

Anger  Mouth may be open or closed

Examples: Anger

Disgust

Fear  Very similar in appearance to surprise

Happiness  Trying to fake? Fake it big!

Which one is true happiness?

Non-Verbal Communication  Non-verbal messages CANNOT be avoided  May have different meanings for different people  Vary across cultures  May be intentional or unintentional  May receive more attention than verbal messages  If the non-verbal contradicts the verbal … the receiver will believe the nonverbal message

Roles of Non-Verbal Communication  Substitute  Contradict  Reinforce/Emphasize

Non-Verbal Communication  Can it impact how you perceive yourself?  language_shapes_who_you_are.html language_shapes_who_you_are.html

Types of Non-Verbal Communication  Proxemics  Study of distance and personal space

Types of Non-Verbal Communication  Chronemics  The study of how we perceive time  How do you interpret it when someone is late?

Types of Non-Verbal Communication  Paralanguage  The verbal and nonverbal elements of speech that influence meaning  How you say something  Tone, intensity, pausing, and silence  The “pregnant pause”

Types of Non-Verbal Communication  Kinesics  The study of body movements  What gestures do you use on a daily basis?  When do we think someone is lying to us?

Commonly Believed Lying Indicators  Gaze behavior  Self-touching  Leg and foot actions  Autonomic nervous system reactions (blushing)

Using Non-Verbals to Detect Lies 

Tips for Interpreting Non-Verbals  Pay attention to inconsistencies  Look at non-verbals as a whole  Don’t pay too much attention to a singal gesture in a conversation  Trust your gut instincts!

After Today’s Lecture You Should …  Explain why it is important to be conscious of your non- verbal communication  Identify the universal emotions and their facial expressions  Identify the different types of non-verbal communication  Understand how to interpret non-verbal behaviors