1. Non Verbal Communication

2.  NV communication can be ambiguous because it can be _________ or ____________.  NV communication is __________ for as long as the person is in your presence.  NV communication is _____-channeled because clues may be seen, heard, felt, smelled, and tasted.  NV communication is the more trusted form when verbal and nonverbal messages seem to be in _______.  NV communication gives more insight into _________ states. intentional unintentional continuous multi conflict emotional

3. Types of Non Verbal 1.__________________ (Kinesics)  Shows tension, relaxation, power and vulnerability, _____ and __________.  Experts identified over _____ hand gestures and _____ kinds of posture.  Sometimes substitutes for ______.  Sometimes adds a layer of meaning to ______ messages.  “body language always wins out over verbal communication.” Posture and Gestures mood personality 5,000 words verbal 1,000

4. Types of Non Verbal 1.____________ (Affect Displays)  Includes _________, forehead, eyes, lips and jaw.  Often the first to be noticed, they may be difficult to ________ because of complexity of meaning.  In spite of complexity, research shows people to be remarkably ________ when interpreting facial expressions.  Experts say the human face is capable of ________ different expressions Face and Eyes eyebrows interpret accurate 250,000

5. Types of Non Verbal 1._____ (Haptics)  The earliest means of making _______ with others.  Has been shown to be ________ to human development.  Throughout life, touch plays an important role in how we ________ to others and to our ____________.  Touch improves ______ and ________ health. Touch contact essential respond environment mentalphysical

6. Types of Non Verbal 1._______ (Artifactual Communication)  We make ____________ about people, and their messages, on the basis of the _______ they wear and the _______ they have associated with them.  While these assumptions may be ________ or even _____, in order to communicate effectively we should at least be ______ of them.  We dress differently depending on the ________ and ____ we are with. Clothing assumptions clothing incorrect unfair aware situation objects who

7. Types of Non Verbal 1.________ (Proxemics)  The amount of space we maintain between ourselves and the person(s) we are communicating with sends messages about how we feel toward the other(s).  Proxemics sends messages about:  How we ____ about others at that particular time.  What the _______ of the conversation is.  What our personal _____ are. Distance feel context goals

8. Four Primary Distance Zones  ________: Touching to 2 ft.  This distance is primarily for ____________ exchanges and is almost always reserved for ______ friends or parent & child.  It indicates __________ and _____.  _________: 2 ft to 4 ft.  This is the distance that is comfortable for conversations between friends.  This is the most comfortable for most _________ contact. Intimate confidential close closenesstrust Personal business

9. Four Primary Distance Zones  ______: 4 ft to 12 ft.  This is the ordinary distance people maintain from one another for most social and _________ exchanges.  ______: More than 12 ft.  At this distance, perhaps in a shopping mall or on the street, people ______ acknowledge each other’s presence. At most they give a nod or shake of the head.  At this distance communication is not as desirable or possible. Social business Public barely

10. Types of Non Verbal 1._____ (Chronemics)  “chrono” means ____.  The way we ___ and ________ time can send __________ and unintentional messages about what we value and consider important.  Ex. Showing up 20 min. late for an appointment sends the message that you do not value the other person’s time. Time time use structure intentional

11. Types of Non Verbal 1._____________  _____ you say something through the use of volume, pitch, rate, and stress.  The _____ of voice, pauses, and rhythem have something to say, over and above the words themselves.  The ____ of speech also tells us something about the speaker’s feelings.  People talk _____ when they are excited or anxious, or when they are trying to persuade us or sell us something.  People tend to talk _______ when they are depressed, disappointed or simply tired. Paralanguage How tone rate fast slowly

12. Types of Non Verbal 1._______  Can be ___________ or ______________ depending on the situation. 2.______________________  In our society we have norms that dictate what is attractive and what is not.  Our media plays on attractiveness and we tend to vale more the words and actions of a person viewed as physically attractive  Combines with _________ communication (clothing) so that we see the attractiveness not only of the person but also of the artifacts they wear. Silence comfortable uncomfortable Physical Attractiveness artifactual

13. Types of Non Verbal 1._____________  Depending on your environment you may be happy, _____, stressed, confused, sad, lonely, joyful, content or peaceful. Environment afraid