1 TDE NCP Version 5 Product Information

2 Enough capacity when employee increases in future KX-TDE/NCP Version 4 IP Phone Max.128 Additionally Call Center w/ VM Panasonic DECT enhancement for wealthy people market Emergency call alert Anybody can go to room 401? Help required ! One Page Summary of TDE-NCP Version 5 Home Hospitality w/ DECT D Cost Saving (NCP500) Exit from Queuing “If you cannot wait, press 1 to leave voice message.” Automatic recording Digital Phone / SLT Max.44 It was 28 KX-NCP500 No need to buy other PBX again ! KX-TVA/TVM Customer Telephone Company Enough capacity using 24-port SLT card with Caller ID & MSW 24-port card for TDA100D is used. No discard card & phone when PBX replace ! KX-TDE100 Max.128 SLT It was 96 SLT Cost Saving (TDE ) KX-TDE200 Max.168 SLT It was 128 SLT

3 Feature List No.Feature List 1 1-A 1-B Call center enhancement (A) Maximum queuing : 30→100 (B) Exit from ICD queuing and leave message to VM 1-C(C) Automatic recording 2Automatic recording setting using Web for supervisor 3Emergency call alert after dialing (Not only after talking) 4DECT paging without PS setting 5One touch busy override by SCO key 6 NCP500 extension capacity expansion (2 x DLC16 / SLC16) 7 TDA1178 (24-port SLT card with Caller ID + Message Waiting) and TDA1176 for TDE (Not for TDE600) TDA1180 and TDA1186 (CO card with CID) are NOT supported. 8 to 15Other Improvement

4 1. For Call Center ICD Group Improvement Automatic Recording

5 1. For Call Center (1) Call center features can be enhanced without application. (A) Maximum queuing of ICD group is increased from 30 to 100. (B) Caller can exit from ICD queuing and leave message to KX-TVA/TVM voice mail. “Sorry, all agents are on the phone. Please wait for the moment. If you want to leave voice message, dial 1.” (C) Talking with customer can be recorded automatically to KX-TVA/TVM voice mail. Call Center Voice Mail

6 ICD Group Queuing ICD Group Queuing Call Center Voice Mail 1. For Call Center (2) Talking is recorded to VM automatically. PBX - DISA 1 Hello this is Panasonic Bank. This call is recorded in order to improve our service. One agent becomes idle. Please record your name. Please record your address. : : Recorded message can be ed to supervisor. VM - Mailbox for the ICD Group Please record your name. Please record your address. : : Recorded message can be ed to supervisor. 100 callers can wait. DISA No Dial to ICD Customer Incoming Call PBX - DISA 2 in ICD Group Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message. No Yes ICD Agent Idle? PBX - BGM for ICD Group Panasonic Bank is offering good interest rate now…..

7 1. ICD Group Improvement (3) Exit from Queuing - DISA-AA setting is applied even when ICD group queuing. - DISA is released immediately after dialing. - If DISA-AA destination is VM, message can be recorded to mailbox for the ICD group. For example, - VM has to be KX-TVA/TVM using Digital (PT) integration. - VM in other PBX (Centralized VM) can NOT be DISA-AA destination. Exit from Queuing - DISA-AA setting is applied even when ICD group queuing. - DISA is released immediately after dialing. - If DISA-AA destination is VM, message can be recorded to mailbox for the ICD group. For example, Queuing on ICD group 601 Queuing message DISA 502 for ICD group 601 DISA 502 – AA dial 1 to VM 500 => If caller dials “1” during playing DISA 502 for ICD 601, mailbox 601 in VM 500 answers. “Please leave your name.” “Please leave your address.” (Interview feature of VM is good for this solution.) - VM custom service is also available by new system programming. This new setting is applied to “ICD overflow to VM” also. - VM has to be KX-TVA/TVM using Digital (PT) integration. - VM in other PBX (Centralized VM) can NOT be DISA-AA destination. Technical Information Please record your name. Please record your address. : : VM - Mailbox for the ICD Group Please record your name. Please record your address. : : Dial 1

8 1. Automatic 2-way Recording (4) Auto 2-way Recording - Maximum 10 calls can be recorded to VM for NCP and TDE at the same time, because one PBX supports 10 x 3 conference hardware. - Maximum 24 calls can be recorded to one VM for TDE600, because one VM supports 24ch. - Maximum 40 calls can be recorded to two or more VM for TDE600 because TDE600 supports 10 x 3 conference hardware per cabinet. Auto 2-way Recording - Maximum 10 calls can be recorded to VM for NCP and TDE at the same time, because one PBX supports 10 x 3 conference hardware. - Maximum 24 calls can be recorded to one VM for TDE600, because one VM supports 24ch. - Maximum 40 calls can be recorded to two or more VM for TDE600 because TDE600 supports 10 x 3 conference hardware per cabinet. Technical Information 24ch Talking is recorded to VM automatically. Customer

9 Auto 2-way Recording - PT(IP / Digital / Analog), PS and SLT can be recorded automatically. - SIP Phone can NOT be recorded automatically.(*1) - VM has to be KX-TVA/TVM using Digital (PT) integration. - VM DTMF integration does NOT support automatic recording.(*1) - Centralized voice mail does NOT support automatic recording.(*1) - VM for automatic recording can be selected for each extension using PCMC. (*2) Default is disabled. - Mailbox number to record can be assigned for each extension using PCMC. Default is same as extension number. - Not only ICD call but also other 1:1 call can be recorded automatically. - Conference call can NOT be recorded automatically.(*1) (But possible to record by “Loop back”. See next page.) Auto 2-way Recording - PT(IP / Digital / Analog), PS and SLT can be recorded automatically. - SIP Phone can NOT be recorded automatically.(*1) - VM has to be KX-TVA/TVM using Digital (PT) integration. - VM DTMF integration does NOT support automatic recording.(*1) - Centralized voice mail does NOT support automatic recording.(*1) - VM for automatic recording can be selected for each extension using PCMC. (*2) Default is disabled. - Mailbox number to record can be assigned for each extension using PCMC. Default is same as extension number. - Not only ICD call but also other 1:1 call can be recorded automatically. - Conference call can NOT be recorded automatically.(*1) (But possible to record by “Loop back”. See next page.) (*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA. (*2) Other c (*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA. (*2) Other call condition can NOT be programmed such as “Incoming call only” and “CO call only”. Technical Information 1. Automatic 2-way Recording (5)

10 NCP/TDE 7-81 NCP/TDE Automatic 2-way Recording (6) Auto 2-way Recording - Conference recording is available by “Loop back” using H.323. Auto 2-way Recording - Conference recording is available by “Loop back” using H.323. Technical Information H.323 IP Network NCP/TDE 7-82 NCP/TDE 7-82 Virtual PS Ext 301 Fwd to VM Conference call is recorded to mailbox is assigned as conference member PBX is not required for this solution.

11 2. Recording for Supervisor

12 Automatic recoding to voice mail can be assigned using web by “Personnel Department” easily, as well as PCMC standard mode by dealer. Cost Manage 2. Recording for Supervisor (1) “Auto Recording” newly Recording can be ed to supervisor from VM after talking. If too many “private call” during business hour using company phone…, restrict outgoing call. Incoming call also can be restricted. Intercept to operator after 1s. for phone cost and salary management !

13 - During recording, “Two wary recording button” on PT becomes red. However flexible key programming can be limited to “one touch dial only” using extension programming. PT programming also can be restricted using COS programming. - During recording, “Two wary recording button” on PT becomes red. However flexible key programming can be limited to “one touch dial only” using extension programming. PT programming also can be restricted using COS programming. Technical Information 2. Recording for Supervisor (2)

14 2. Recording for Supervisor (3) - During recording, “Stop recording button” is displayed on CA. However CA can be restricted using extension programming. - During recording, “Stop recording button” is displayed on CA. However CA can be restricted using extension programming. Technical Information

Hospitality

16 3. Emergency Alert Emergency alert is displayed on PC installed in office, when emergency number is dialed from guest room. This feature is for SMDR based application such as Panasonic CA Call Accounting (free of charge). For example “911” in North America. Hospitality employee can go to the guest room immediately. TDE-NCP version 4 supported SMDR only after talking. However version 5 supports SMDR after dialing AND after talking, when dialed number is assigned in “Emergency Dial” table. - System option programming is required. - Alert is displayed twice. - Duration is output as zero second after dialing. - Version up is NOT required for CA Call Accounting software. Hospitality CA Alarm tone is also available from PC speaker.

17 4. Paging over DECT Improvement DECT is very useful for hospitality employee. Programming and operation are improved. (A) Conference group call can be answered automatically without automatic answer setting for each extension. (B) PT user can start “talking” by dialing any key during paged, as well as DECT user. - System option programming is required. - This feature is available for PT and following DECT. KX-WT125 / KX-WT126 : North American Frequency KX-TCA175 / KX-TCA275 : Standard Frequency Anybody can go to room 401? Help required ! Hospitality DECT

18 5. Wealthy Home

19 TD1232. One touch busy override by red SCO key is supported ． (1) Incoming call to all phones in house by 1:N. (2) Child answers the call before parent answers the call. (3) Child does not know operation to hold the call. (4) Child announces to parents or does not announce. “Mama, you have a call from aunt Nancy.” (5) Mother retrieves the call using busy override feature by only SCO key operation like Analog PBX and former TD System option programming is required. - Current operation (SCO key + [3] during Busy Tone) is kept in order to keep call back feature (SCO key + [6] during Busy Tone). Other party is using this CO line. Other party is holding this CO line. 5. One Touch Busy Override Home DECT/PT

Expandability

21 Extension NCP500 Version 4 NCP500 *) Version 5 NCP1000 Old DPT / APT6 / 410 / 4 DPT w/o DXDP2036 **)36 DPT w/ DXDP2440 SLT2036 **)36 DPT w/ DXDP + SLT2844 NCP500 V4 : 28 points (soft limitation) NCP500 V5 / NCP1000 : 44 points Old PT = 4 points New DPT / SLT port = 1 point *) Including NCP500X/V for EU with NCS3990 Activation Key **) 2 x DLC16 or SLC16 Required = Cannot use OPB3 (& Doorphone card) 6. NCP500 Capacity Expansion (1) NCP500 expandability is increased. “When your business expands in future, you do not need to buy other PBX.” NCP500 expandability is increased. “When your business expands in future, you do not need to buy other PBX.” Key Point !! Current NCP500 hardware with version 5 software can support above specification. “You can increase capacity by software update (and optional card) in future.” Cost Saving

22 Cell station capacity of KX-NCP500 is also increased. KX-NCP500 Version 4 KX-NCP500 Version 5 and KX-NCP NCP500 Capacity Expansion (2) Cost Saving

23 MCSLC24/16 cards (KX-TDA1178/1176) are supported by TDE100 and TDE200 with MEC card(KX-TDE0105). Maximum SLT capacity of KX-TDE is as follows. PBXPower SLT Capacity Version 4 SLT Capacity New KX-TDE100 (6 Slot) S 64 = 16x4 64 = 24x2 + 16x1 M 96 = 16x6128 = 24x5 + 8x1 KX-TDE200 (8 Slot for Extension) M128 = 16x8128 = 24x5 + 8x1 L128 = 16x8168 = 24x5 + 16x3 - Maximum 5 MCSLC24 cards can be installed. - TDE600 does NOT support MCSLC24/16 (KX-TDA1178/1176) card. - Message waiting specification is for Panasonic SLT with message waiting. -Caller ID specification is same as current CSLC16 card. - New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE Message waiting specification is for Panasonic SLT with message waiting. - Caller ID specification is same as current CSLC16 card. - New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE SLC24 card with MSW & Caller ID Cost Saving

24 Other Improvement

25 NY Office Extension to NY CO / NJ Office Extension to NJ CO 100% feature transparency between extensions in NY / NJ NJ OfficeNY Office IP Network DPT VM IP-PT CO (NJ)CO (NY) 8. Tenant based ARS TDE-NCP version 5 supports tenant independent ARS table. If ARS is enabled for tenant, following ARS Leading Digits is applied. Tenant 2 in TDE Tenant 1 in TDE Technical Information NCP as “CO Gateway” Tenant12…2021 or more Leading Digits Table …

26 9. SIP Trunk improves SIP Trunk feature. - TDE-NCP version 5 improves SIP Trunk feature. - T.38 disable mode is supported. - Countermeasure for caller ID with alphabet is supported. (Alphabet is removed.) - When SIP trunk incoming call is forwarded to mobile network through SIP trunk, incoming CO callers CLIP (A-number) can be sent using the diversion header feature. - Refer (Transfer) is supported for SIP trunk. These features may not work depend on specification of SIP network. Field test is required. Technical Information

27 TDE-NCP version 5 supportsverification code for SIP phone. TDE-NCP version 5 supports verification code for SIP phone. 10. SIP Phone Feature (1) Technical Information PT/SLT/PS and SIP Phone No Improvement PT/SLT/PS Improvement from version 5

28 Other SIP Extension features are NOT improved. But New Pure IP PBX can work as “SIP Phone Adapter” for TDE-NCP using PBX to PBX network. Other SIP Extension features are NOT improved. But New Pure IP PBX can work as “SIP Phone Adapter” for TDE-NCP using PBX to PBX network. Hub IP Network LAN WiFi Remote VM DPT IP-PT SLT DECT CS SIP Telephone Hub V4 PBX to PBX Network (PRI / VoIP H.323) New Pure IP PBX KX-NS1000 KX-TDE/NCP 10. SIP Phone Feature (2) Technical Information New Pure IP PBX supports many features such as “Call Waiting (Receive)” and “Call Pickup” for SIP Phone.

Walking Extension as “Hot Desking” “Display Lock” when “Service Out”. TDA “Walking Extension” does not support “Service Out”. Therefore other user can make call and receive call after leaving desk. TDE-NCP “Walking Extension” has supported “Service Out” for “Hot Desking” since version 1. Extension dial lock and DND are assigned automatically by “Service Out” operation. They are cleared by “Service In” operation. Call can be redirected to VM if DND. However “Display Lock” is not applied, even when “Service Out”. Therefore other user can see call log and listen to SVM message. =>TDE-NCP version 5 supports “Display Lock” when “Service Out”. Technical Information

CLIP when Transfer If VM is used as centralized VM, extension user in remote office wants to see caller ID of caller instead of VM extension number. Therefore “Send CLIP of CO caller” should be enabled. On the other hands, when extension user transfers CO call to cellular and if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”, some telephone company disconnects the call. Therefore “Send CLIP of CO caller” should be disabled. => TDE-NCP version 5 sends “CLIP of CO caller” always regardless setting, if call is transferred by VM. If VM is used as centralized VM, extension user in remote office wants to see caller ID of caller instead of VM extension number. Therefore “Send CLIP of CO caller” should be enabled. On the other hands, when extension user transfers CO call to cellular and if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”, some telephone company disconnects the call. Therefore “Send CLIP of CO caller” should be disabled. => TDE-NCP version 5 sends “CLIP of CO caller” always regardless setting, if call is transferred by VM. Technical Information Telephone Network (01) Ext Telephone Network (03) Mobile Network (080) Ext 201 VM or Always

Incoming Call LCD Caller name or ID / DID name / CO line number is displayed on PT LCD. They can be switched by “Transfer” key or “INFO” soft key. If user presses the button by happen,this becomes cause of trouble, because last mode is displayed at first from next call. “My phone does not displays caller ID always…” => TDE-NCP version 5 does not save display mode, even after PT operation. - Display switch operation itself is kept. - Display mode can be assigned using PCMC. - “Automatic save after PT operation” is kept by PCMC system reserved bit. Default is new specification. Caller name or ID / DID name / CO line number is displayed on PT LCD. They can be switched by “Transfer” key or “INFO” soft key. If user presses the button by happen, this becomes cause of trouble, because last mode is displayed at first from next call. “My phone does not displays caller ID always…” => TDE-NCP version 5 does not save display mode, even after PT operation. - Display switch operation itself is kept. - Display mode can be assigned using PCMC. - “Automatic save after PT operation” is kept by PCMC system reserved bit. Default is new specification. Technical Information

Incoming Call LCD (SLT) When PBX informs caller name using Russian character based on extension name or speed dial name, “?????????” is displayed on Panasonic SLT. => TDE-NCP version 5 does not inform caller name to SLT by default. This default change is applied only to NCP RU/UA, TDE RU/UA and TDE600RU/UC. When PBX informs caller name using Russian character based on extension name or speed dial name, “?????????” is displayed on Panasonic SLT. => TDE-NCP version 5 does not inform caller name to SLT by default. This default change is applied only to NCP RU/UA, TDE RU/UA and TDE600RU/UC. Only for RU/UA

ICD Group Log when VM answer When incoming ICD group call is not answered by ICD member extension and VM answers the call, incoming call log is not recorded to “ICD group call log key”. When the caller does not leave message to VM, extension user can not know the missed call, even if the caller is VIP. If anyone does not answer the incoming ICD group call, call log is recorded to “ICD group call log key” as missed call. If extension user in ICD group answers the incoming ICD group call, call log is recorded to “ICD group call log key” as answered call. => TDE-NCP version 5 records ICD group call, even when overflow destination answers. When incoming ICD group call is not answered by ICD member extension and VM answers the call, incoming call log is not recorded to “ICD group call log key”. When the caller does not leave message to VM, extension user can not know the missed call, even if the caller is VIP. If anyone does not answer the incoming ICD group call, call log is recorded to “ICD group call log key” as missed call. If extension user in ICD group answers the incoming ICD group call, call log is recorded to “ICD group call log key” as answered call. => TDE-NCP version 5 records ICD group call, even when overflow destination answers. Technical Information Version 4 Manual (FG) when the call is answered.

34 End of Document