3. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Training Deck Navigation 2 During the presentation you can hold your mouse over the lower left corner and select an arrow to replay or advance a slide

4. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Phone Navigation 3 Message Waiting Indicator Home Key Color Touch Screen

5. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Phone Navigation, Continued 4 Headset Speaker Mute

6. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Phone Navigation, Continued 5 Volume

7. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Common Soft Key Layout 6 Callers Forward DND More On-Hook Pickup To Vmail Hold More During a Call Note: The Soft Key Layout may vary by site and the current activity on the phone Callers Forward DND More Pickup To Vmail Hold More

8. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Home Page 7 Press the Home button to access advanced features and settings Home Page Missed Call Log Outbound Call Log Inbound Call Log Directories Change ring tones Set ringing to silent Enable/Disable Call Forwarding Enable/Disable DND Settings

9. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Make a Call – Internal and External Dial Plan 8 When dialing extensions, press # after the number to make the call go through more quickly

10. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Placing a Call on Hold 9 To place a call on hold, press the Hold soft or hard key To retrieve the held call, press the Resume soft key Hold If you are on a call and a second line begins to ring, press the Answer soft key This will automatically place your existing call on hold You can alternate between callers by selecting the held line key to make your selection, and then pressing the Resume soft key Auto-Hold HoldEnd CallTransfer Confrnc More Resume New Call Transfer Confrnc More

11. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Transfer 10 Announced Transfer: While on a call, press the Transfer soft or hard key Dial the extension or the external number that you’d like to transfer to You can privately announce the caller to the receiving party, then press Transfer again to complete Blind Transfer: If you choose not to announce the transfer, simply press Transfer again as soon as you’ve entered the extension or external number Transfer: Announced and Blind You can press the Cancel soft key at any time to return to the original caller. Cancel Transfer HoldEnd Call Transfer Confrnc More

12. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Transferring a Call to Voicemail 11 Note: You may have to press More to access the Cancel soft key Caller ID: The Caller ID in the recipients voicemail will show as the outside caller. While on a call, press the ToVmail soft key Dial the extension and press the Enter soft key The caller is immediately transferred to the employee’s mailbox Note that the caller will be able to hear you until you press the Enter soft key To Voicemail You can press the Cancel soft key before you press Enter to return to the original caller. Cancel To Vmail ParkRetrieve

13. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Making a Conference Call – Adding New Calls 12 While you’re on a call press the Confrnc soft key Dial the extension or telephone number you wish to add After you announce the call, press Confrnc again and everyone is connected You can repeat these steps to conference up to 15 individuals including yourself, service permitting Conference If a party doesn’t answer or can’t join the conference, press Cancel to return to the original members the call Cancel Conference Note: You may have to press More to access the Cancel soft key HoldEnd CallTransfer Confrnc More

14. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Making a Conference Call – Joining Active Calls 13 Make or answer the first call Make or answer the second call To join all active calls together, press Join and everyone is connected Join HoldEnd CallTransfer Join More

15. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 14 Do Not Disturb (DND) Press the DND soft key This will place a red icon next to your line button as a reminder that your phone is in Do Not Disturb Callers will now go directly to voicemail Enable Press the DND soft key, again The red icon will be removed, and calls will begin ringing normally Disable New Call Forward DND

16. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Using Call Logs 15 Call Logs can be accessed by pressing the Callers soft key or by selecting Directories from the Home screen. Call Logs Incoming calls to your phone that you did not answer Missed Calls Incoming calls to your phone that you did answer Received Calls Internal or external outbound calls that you made Placed Calls Note: If your phone reboots or loses power, it will clear the phone’s call logs Callers Pull DND Retrieve

17. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Forwarding Your Calls 16 Press the Forward soft key Use the Navigation key to select Always In the Contact field, enter the extension or 10-digit number where you’d like your calls to ring Press the Enable soft key Note that when this feature is used, the caller will go to the forwarding extension or external number’s voice mail box, and not to your personal mailbox Enable Follow the same instructions as above, but select Disable to turn the feature off Disable Note: Always is the most common option, and it will forward ALL calls

18. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Adding Memory Keys 17 You can store a telephone number on a spare (blank) phone button, such as a cell phone number; these are referred to as “Memory Keys” Follow the instructions on your Polycom VVX300/VVX400/VVX500 Phone User Guide to store an entry To place a call, lift the handset and press the “Memory Key” where the number is stored; this will automatically dial the number associated with the button “Memory Keys”

19. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. 18 Pickup – If Applicable To answer another ringing Pickup Group Member’s phone, lift the handset and press the Pickup key Pickup New Call Forward Pickup

20. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Press the Messages button Press the Connect soft key When prompted, enter your Voicemail Passcode followed by # From your Office Phone Dial one of your Remote Voicemail Access Numbers: 855-540-6245 or 720-857-7467 When prompted, enter your 10-digit phone number followed by # When prompted, enter your Voicemail Passcode followed by # Remote - Remote Voicemail Access Numbers Call your own 10-digit phone number When you hear your greeting, Press 7 on your key pad When prompted, enter your Voicemail Passcode followed by # Remote - Calling your Number Directly Ways to Access Voicemail 19

21. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Voicemail Initialization Steps 20

22. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Voicemail Initialization Steps, Continued 21

23. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Voicemail Telephone User Interface 22 Listen to a Message

24. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Thank you for your time today! 23 For questions or assistance, please contact By phone: 515-725-4400 or 800-572-3940 By email: ICNServiceDesk@iowa.gov