SV8100 - Open Interfaces Pre-Sales Support Release 4 Doc. Version 4.00 UNIVERGE SV8100 Release 4 Doc. Version 4.00

Topics CTI Hotel/Motel PMS SMDR What is CTI Call Control: 1st and 3rd party NEC CTI Offering CTI SDK NEC Platform TSP Ordering Support Certification Hotel/Motel PMS SMDR

CTI What is CTI? Computer Telephony Integration, also called computer–telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or coordinated The following functions can be implemented using CTI: Call information display (e.g. caller's number) Automatic dialing and computer controlled dialing (e.g. click to dial) Phone control (answer, hang up, transfer, forward, hold, conference, etc.) Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call) Two forms of CTI 1st Party Call Control 3rd party Call control

First Party vs. Third Party Call Control CTI 1st Party User PC connects directly to the SV8100 Individual user controls telephone call 3rd Party Network server acts as “home base” PC talks to the CTI server Server controls the switch Logical link between PC and phone

NEC CTI Offering CTI Software Development Kit For 3rd party software development Win API (C++) Rich interface (more features than TAPI 2.x) Excellent developers manuals including source code samples SV8100 TAPI Service Provider (TSP) For using TAPI enabled applications e.g. dialing from Outlook and call pop-ups with Outlook info 1st party CTI (Tapi 1.4) 3rd party CTI (Tapi 2.1) Windows 7 (32 & 64 bit) Windws Server 2008 R2 TSP drivers FOC on the system CD and on the SW database (BusinessNet)

TAPI Service provider (TSP) NEC platform TSP Interfaces 3rd party CTI (TAPI 2.x) The same interface made available for all NEC platforms: One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing) Platform a.o. (see manual for actual supported platforms): Windows XP SP3, Windows 2003 SP1 & R2 & SP2 SBS Windows 2003. W2008 32 has not been tested yet, W2008 R2 64 bit planned for release in January 2012 TSP driver FOC on the SW database (BusinessNet) Desktop Suite 1st Party TAPI 1st party CTI (Tapi 1.4): Comes with a DTS client BCT 3rd party TAPI 3rd party CTI (Tapi 2.x): Comes with BCT client

Software Development Kit (SDK) CTI 3rd party call control Win API (C++) Licensed: In SV8100 In CTI server Included in BusinessNet Software Database

SV8100 TSP CTI 3rd party call control Application ‘talks’ to Microsoft TAPI Licensed: In SV8100 In CTI server TSP in BusinessNet Software Database SV8100 Technical DVD

application / link ( first one is FOC and part of TSP server lic.) CTI SDK Ordering CTI External application licenses: for Non-certified solutions Required for each client / extension Required for each application / link ( first one is FOC and part of TSP server lic.)

application / link ( first one is FOC and part of TSP server lic.) CTI SDK Ordering CTI Desktop application licenses: for Certified solutions (e.g. Miralix) Very attractively priced (~ third of the ‘external app’ price) Easy article structure (bundled) Required for each client / extension Required for each application / link ( first one is FOC and part of TSP server lic.)

SV8100 TAPI interface Ordering CTI SV8100 itself also offers 1st and 3rd party CTI client interface Internal license (no additional software needed) Use NEC TSP BEST EFFORT SUPPORT Partner solution cannot be certified

Desktop Suite 1st party TAPI The first party TAPI driver and Desktop Suite cannot be run on the same machine, therefore included with the Desktop Suite is a 1st-Party TSP (NEC CTI Client Device) to support dialing from TAPI-compliant applications in parallel Built in, so no license required. The TSP is a sub-set of TAPI 1.4 command set: Make Call Dial / Drop Answer Hold / Unhold Blind Transfer / Setup Transfer / Complete Transfer Setup Conference / Add To Conference

Desktop Suite 1st party TAPI 1st party call control Subset of TAPI 1.4 No extra license For DTS Assistant and Attendant Note: for Attendant it also requires 3rd party TAPI in the SV8100 1st party TAPI (e.g. screen pop on Assistant)

Wrap up: SV8100 CTI Offering and licensing SV8100 External Application Interfaces 1st party CTI (Tapi 1.4): per client 3rd party CTI (Tapi 2.1): one license NEC platform TSP Interfaces 3rd party CTI (Tapi 2.x): per TSP server, per Application, per Seat NEC CTI Software Development Kit Rich interface SDK: per CTI server, per Application, per Seat Desktop Suite 1st Party TAPI 1st party CTI (Tapi 1.4): Comes with a DTS client BCT 3rd party TAPI 3rd party CTI (Tapi 2.x): Comes with BCT client

Compatibility matrix Installed: Compatible with: SV8100 1st party SV8100 3rd party NEC platformTSP NEC SDK DTS (attendant shared services) DTS (other) BCT Clients (any operator, employee or agent) SV8100 1st party Yes No NEC platform TSP NEC SDK DeskTop Suite 1st party BCT 3rd party

Support CTI Problems on the CTI SDK and the NEC Platform TSP can be reported using the NEC Support Desk NEC Platform TSP: Best Effort support Partners developing a solution using the CTI SDK can get paid Development support

Certification CTI Partners can get their solution based on the CTI SDK certified by applying using the USP pages on BusinessNet After certification, the partner can apply to use and purchase the discounted Desktop Application licenses Certification cost depends on the partner solution and is calculated on a case by case basis SV8100 1st and 3rd party CTI client interface Partner solution can Not be certified

BusinessNet CTI http://businessnet.nec-philips.com/Propositions/ USPprogram/UnivergeOpenInterfaces/UnifiedBusinessPartners/

Pricing / Benchmarking CTI Aastra Avaya Mostly TAPI/TSP based solutions Only some provide SDK Siemens HiPath Samsung Panasonic

Pricing / Benchmarking CTI Partner Solution Certifications is very rewarding Certification cost pay-back time is short

Hotel/Motel PMS Hotel/Motel PMS Enable this checkbox when you want to use the embedded Hotel/Motel features, or when you want to integrate a Property Management System with the SV8100. FIAS PMS Interface Adapter. This is an hardware device that translates the proprietary PMS messages into the FIAS (Fidelio) protocol For More details see: “SV8100 Sales Support Training – Hospitality”

SMDR SMDR = Station Message Detail Recording output SMDR records (call records) for call reporting or accounting purposes Prophix: Default = SMDR (f.o.c.)

Document History 17-03-2011 . 16-11-2011 . Copyright statement changed Desktopsuite and BCT cti added