1. 1Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Keil ‘How to’ Guide September 2007

2. 2Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Agenda  Single User  Floating  Uninstalling/Moving  Installation Questions  Updates and Upgrade  Misc  ULINK2, RTA, SWD  USB Dongles  Support Resources  Customer support requests

3. 3Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Single User September 2007

4. 4Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Single User License (Node) Single user license can be installed on two PC’s, with limitations.  Limitations  Installed on two workstations (PC’s)  Used by the same person  Not by two people at the same time. http://www.keil.com/support/docs/3115.htm

5. 5Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Installation – Single User Simple installation process.  With Internet Access  File > License Management  Get LIC via Internet  Follow screen prompts  Submit

6. 6Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Uninstalling/Moving  With Internet Access  File > License Management  Select product LIC  Uninstall  Follow screen prompts  Submit http://www.keil.com/support/man/docs/license/license_sul_uninstall.htm Before uninstalling software, user MUST uninstall LIC.

7. 7Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Uninstalling/Moving  Without Internet Access  File > License Management  Select product LIC  Uninstall  Note uninstall LIC  TRNxxxxxxxxxxx  User a PC with internet access  http://www.keil.com/license/uninstall.htm http://www.keil.com/license/uninstall.htm Before uninstalling software, user MUST uninstall LIC. http://www.keil.com/support/man/docs/license/license_sul_uninstall.htm

8. 8Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 New Installation – PC Crashed  Raise a Support request with full information  Full user information  Name, company, email  Current product PSN or LIC  Support will release LIC  Manually removed from Keil License Server  User installs product on new PC  Requests new LIC in standard way Support have to manually release existing LIC. Fhff fhf fhf fjf ff

9. 9Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Floating September 2007

10. 10Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Floating Questions  Why is there a minimum of 3 seats?  Keil license system only configured for 3+ seats.  How many users can a system support?  3, 4, 5, 6, 7, 8, 9, 10  15, 20, 25, 50, 100, 150, 200  Can a customer buy 2 seats to add to an existing installation?  Yes, as long as the new total fits within the seat limitations  See Updates/Upgrades Customers have several common questions for Floating installations.

11. 11Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Floating Check-in/out  Automatic  Checked-out for 1-hour minimum  Checked-in after 1-hour.  Manual  Can be checked-out for long periods  Can be used remotely outside office network  Max check-out period – 2 months  On license tab click – Check-Out Licenses are check out when a user is using them. http://www.keil.com/support/man/docs/license/license_ful_checkout.htm

12. 12Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Installation – Floating (Admin)  Create Floating File  File > License Management >Floating License Administrator  Create folder on server  Read and Write access for users Once created, this file may not be moved or copied  Enter PSN and click Create FLF Administrator creates folder on server. http://www.keil.com/support/man/docs/license/license_floating_admin.htm

13. 13Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Installation – Floating (User)  License Product  File > License Management >Floating License  Click Add Product  Browse to Floating Folder  Follow screen prompts  Submit Each user of the Floating license needs to license their product. http://www.keil.com/support/man/docs/license/license_ful_install.htm

14. 14Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Common Questions September 2007

15. 15Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Software  What happens when my license expires?  Each PSN includes an expiry date 12 months after purchase  When this date is passed, product continues to work in normal manner  However the user cannot obtain product updates or support  To obtain updates user needs to buy update product (see later) Common software related questions.

16. 16Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 ULINK2  Where is the driver for ULINK2?  ULINK2 uses a standard Windows USB driver  There is no need to install a specific ULINK2 driver  Will ULINK support Real-Time Agent?  No, Real-Time Agent only works with ULINK2  Does ULINK2 support all devices which ULINK did?  Yes ULINK2 replaced ULINK in November,06.

17. 17Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 USB Dongles  When did Keil stop offering dongles?  C51 v8.0, C166 v6.0, ARM – never  New versions are license managed using PSN/LIC.  My customer has lost his dongle.  Need to upgrade to latest version of software.  Will a USB/parallel converter work?  No, the customer needs to upgrade to the latest version of software Keil used to provide parallel dongle’s to control software access.

18. 18Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Support Resources September 2007

19. 19Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Keil.com  Keil.com is the first place to look!  1,000’s of applications notes and knowledge base articles  Your question has probably been asked and answered many times before!!  Much faster than asking support Keil.com is a huge resource for answering customer questions.

20. 20Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Keil Knowledge Base  Check the Knowledge base before contacting support  All common questions have knowledge base articles  Easy to search  Available 24/7, 365 More than 2,400 articles answer customer questions.

21. 21Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Read Me First  Read it First!  Answers all first time installation queries  Most out of the box questions are answered by reading this document  Shows how to get support  Knowledge base, web etc All Keil software ships with a 4-page Read Me First Document. Does not ship with eval versions

22. 22Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Contacting Support  Email, web or phone  https://www.keil.com/support/gethelp.asp https://www.keil.com/support/gethelp.asp  Ensure you have all information  PSN, LIC, email/phone contact information  Clear explanation of the problem  MAP or Listing files are useful  Source code is useful Prepare all information before contacting support.

23. 23Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Upgrades and Updates September 2007

24. 24Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Support and maintenance  When expiry date is passed, user cannot get product updates or support  Need to buy S+M extension product  Includes 12 months S+M  Latest product is shipped to customer  Part number xx-SM (eg PK51-SM)  Price:  20% of list price if purchased within 2 months of expiry date  Outside this time you will need to contact Keil for price.  Ensure you have customer PSN or LIC New products include 12 months support and maintenance.

25. 25Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Upgrades  Very wide range of upgrades available  Common ones included in price list  Others need individual quote from Keil  Node > Floating, additional floating seats……………  Need customer PSN or LIC to provide quote Most upgrades require a special quote from Keil.

26. 26Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Distribution Price List September 2007

27. 27Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Distribution Price List  ‘Buy Price’ list  Full price list for common products  Product Prices, Upgrades/Updates  Educational and bundle kits  Includes distribution buy price  No need to calculate your buy price New style price list will be issued during Q4 with contract.

28. 28Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Price List – General terms  Suggested Retail Price (SRP)  End Customer price for 1 seat  Same as Keil Customer Price list  Buy Price per seat  Your buy price per seat  Columns for Quantity discounted buy prices  Quantity Discounted Buy Prices  Must be sold to the same customer at the same time  You choose end user price  Stock orders with no identified customer will be accepted at 1-5 pricing Few conditions of use.

29. 29Confidential Restricted R E A L V I E W D I S T R I B U T O R M E E T I N G 2 0 0 7 Price List – Educational Pricing  Suggested Retail Price (SRP)  End Customer price for 1 seat  10% discount on Keil list price.  Discounted prices  2-5 – 30% discount on list price  6-10 – 60% discount on list price  10+ - special price from Keil  Buy prices reflect this discount structure We expect price discount to be passed onto educational customer.