1. CTI = Computer Telephony Integration
Panasonic
Phone Assistant
CTI Application Suite
CTI = Computer Telephony Integration

2. Topics Introduction Express Release Feature Highlights
Phone Assistant Express
Phone Assistant Status Express
Phone Assistant Manager
Pro Release Feature Highlights
Phone Assistant Pro
Phone Assistant Status Pro
Phone Assistant Manager (Enhancements)
Licensing
Express (Bundled Version)
Pro Trial mode
Pro (Licensed) Version
Option Modules
Ordering
Support contact

3. Introduction
Phone Assistant Series are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users.
Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.

4. Why Customers need applications ?
Current Market Situation
Applications have become the No.1 ‘Value-added’ reason for business to Invest in PBX telephony systems.
Key to our future success is applications:
Add VALUE to PBX Sales and reposition as an I.T. Solution.
Deliver End User PRODUCTIVITY gains to increase R.O.I
Allow business decision makers (managers, supervisors, etc) to use the applications to enhance business PRODUCTIVITY
Deliver Admin/IT manager PRODUCTIVITY tools to maintain their investment (PBX) in-house
CONVINCE IT Managers that the System is I.T. Friendly.
(Phone Assistant Introduction)

5. Phone Assistant Solutions
Phone ASSISTANT – End User
Phone Assistant Express (Bundle)
Phone Assistant Pro (Purchasable)
Phone STATUS –Manager/Team Leader
Phone Status Express (Bundle)
Phone Status Pro (Purchasable)
Phone MANAGER. – IT Manager
(Bundle)
Bundles –Free included with TDA30, 100, 200 TDA600.
Purchasable –Customer can pay on a per user license agreement
(Phone Assistant Introduction)

6. Phone Assistant Series
Express Release Feature Highlights

7. Phone Assistant Series
Express Release Feature Highlights
Phone Assistant Express

8. (Phone Assistant Express Ver 1.0)
Enhance PBX functionality and Increase End User Productivity
Key Benefits
View Colleagues -online presence and telephone status
‘I want to…’ wizards for easy access to PBX features
e.g. Forward, DND, etc
Simple and intuitive point n click call control
View and Dial from PBX extension directory
Dial from user created contact lists
Get reminder of missed calls
View and sort call history
IP camera integration and control
(Phone Assistant Express Ver 1.0)

9. (Phone Assistant Express Ver 1.0)
Online Presence and Status
Improved Efficiency
Set your own online Presence to inform colleagues that you are either: available, busy, do not disturb, in a meeting, in a conference, urgent only, and away.
See colleagues’ online presence and telephone status before you make calls.
Automatic telephone status (Idle, Fwd/DND, busy, ringing, disconnected) controlled by PBX.
Express: 20 colleagues (10 business, 10 private)
BLF: Green Idle, Blue Ring, Red Busy, Yellow Discon,
Additional BLF Icons: Idle Call FWD, Idle DND, BUSY Call fwd
Presence: Online
(Phone Assistant Express Ver 1.0)

10. (Phone Assistant Express Ver 1.0)
‘I want to…’ wizards
Simple and Intuitive
“I want to” wizards ideal for new users. The following wizards are available:
I want to…
- Forward my phone
- Change my Presence
- Edit my contacts
- Change my options
Express: 20 colleagues (10 business, 10 private)
(Phone Assistant Express Ver 1.0)

11. (Phone Assistant Express Ver 1.0)
Call Control
Simple and Intuitive
Once a call has been established, this displays easy to use call control functions. These functions include:
Put call on hold
Screened transfer a call
Hang-up the call
Blind transfer a call
(Phone Assistant Express Ver 1.0)

12. (Phone Assistant Express Ver 1.0)
IP Camera Integration
Simple and Intuitive
A Panasonic IP Camera can be Integrated into phone assistant. Multiple buttons are available to remotely control the camera. The controls include:
Tilt up/down
Pan left/right
Scan (left to right)
Zoom in/out
Camera images are available in three (3) resolution sizes.
- 160 x 120
- 320 x 240
- 640 x 480
(Phone Assistant Express Ver 1.0)

13. (Phone Assistant Express Ver 1.0)
Contacts and Directories
Easy to use
Two telephone directories are available:
PBX extensions – All telephone extension numbers and names are displayed
PA Users - All extensions running Phone Assistant are displayed.
Both lists can be sorted by both name and number.
Contacts from both lists can be added to personal contact list via ‘Drag & Drop’. Users can add, edit, and delete contacts. The list can be sorted to show Business, Private, and All contacts. Users presence and status is shown in the contact list.
(Phone Assistant Express Ver 1.0)

14. (Phone Assistant Express Ver 1.0)
Call History Control
Added Value
Call history can be sorted into the following categories at the press of a button:
All calls (last 40 entries)
Incoming missed calls (last 10 entries)
Incoming answered calls (last 10 entries)
Outgoing missed calls (last 10 entries)
Outgoing answered calls (last 10 entries)
Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.
Calls can be made from history log entries using right-click and telephone numbers can be saved as contacts
Last 10 Occurance of each type
(Phone Assistant Express Ver 1.0)

15. Phone Assistant Series
Express Release Feature Highlights
Phone Assistant Status Express

16. (Phone Status Express Ver 1.0)
Phone Assistant Status Express
To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor/Team Leader.
Key Benefits:
Provide Team Leaders/Supervisor:
Monitor Team in Real-time
Monitor Call history of Individual and Team
Barge-in to calls
Take-over calls
Monitor Call states/Presence
Last 10 occurrences in each call
Barge in
Take Over
(Phone Status Express Ver 1.0)

17. (Phone Status Express Ver 1.0)
Real Time Monitoring
Better Integration
Selected extensions are monitored by the supervisor and call details are displayed in the information panel:
Call Status
Online Presence
Direction of call Inbound/Outbound
Caller ID details
Call duration
Status duration
5 Employees
(Phone Status Express Ver 1.0)

18. (Phone Status Express Ver 1.0)
Call History
View employee / team call history
A selected extensions call history can be sorted into the following categories at the press of a button:
All calls (last 40 entries)
Incoming missed calls (last 10 entries)
Incoming answered calls (last 10 entries)
Outgoing missed calls (last 10 entries)
Outgoing answered calls (last 10 entries)
Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.
History can also be shown for All monitored extensions.
(Phone Status Express Ver 1.0)

19. (Phone Status Express Ver 1.0)
Barge-in Calls
Barge-in to selected calls
Supervisors can Barge-in to selected monitored calls.
A Conference Call is setup – allowing supervisors to communicate with all parties.
(Phone Status Express Ver 1.0)

20. (Phone Status Express Ver 1.0)
Take Over Calls
Take Over to selected calls
Supervisors can Take Over selected monitored calls.
Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.
(Phone Status Express Ver 1.0)

21. Phone Assistant Series
Express Release Feature Highlights
Phone Assistant Manager

22. Phone Assistant Manager
To strengthen PBX argument and help sell PBX.
Target: Empower Administrator or IT manager.
Key Benefits:
Browser based administration
Ideal for System Administrator to manages PBX System and Extensions
Monitor Call states/Presence
Last 10 occurrences' in each call
Barge in
Take Over
(Phone Manager Ver 1.0)

23. Phone Assistant Manager
Better Integration
Key System settings
Key Ext Settings
Monitor Call states/Presence
Last 10 occurances in each call
Barge in
Take Over

24. Phone Assistant Series
Pro Release Feature Highlights

25. Phone Assistant Series
Pro Release Feature Highlights
Phone Assistant Pro

26. (Phone Assistant PRO Ver 1.1)
To sell powerful productivity tools, empowering End User.
Phone Assistant Pro has the same features as Phone Assistant Express (1.1) with many new and improved features.
Improved:
Conference room (initiator)
128 Phone Assistant Users
Absent message follows Presence
Call History unlimited with search
100 groups in contact list
New:
Outlook Integration
IP Softphone Module
Call Recording
100 items per group, 100 groups
(Phone Assistant PRO Ver 1.1)

27. (Phone Assistant PRO Ver 1.1)
Absent Message follows presence
Better Integration
When a PA user changes their online presence, absent messages automatically changes to same as selected presence.
(Phone Assistant PRO Ver 1.1)

28. (Phone Assistant PRO Ver 1.1)
Call History (unlimited) with Search
Add Value
The number of history log entries that can be viewed is only limited by available PBX call data.
History log entries can be searched via text input box located on History tab.
Call history log entries can be searched by
Number,
Date,
Time,
Length of call
Last 10 Occurance of each type
(Phone Assistant PRO Ver 1.1)

29. (Phone Assistant PRO Ver 1.1)
Contact List Groups
Easy to use
PA contact list can be sorted into groups. Preset groups include: Business, Private, and All contacts.
Users can create and name new groups.
A total of 100 groups can be defined by users.
(Phone Assistant PRO Ver 1.1)

30. (Phone Assistant PRO Ver 1.1)
Outlook Integration
Add Value
Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab.
Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.
Click dials Business Contact
Right Click other
(Phone Assistant PRO Ver 1.1)

31. (Phone Assistant PRO Ver 1.1)
IP Soft phone Module (KX-N9101X)
Remote/Home worker
IP Softphone is an additional module that can be installed as a plug-in module.
Users that have the module installed can make calls directly from the softphone without the need of a physical phone.
The user’s laptop acts as an IP phone.
Requirements:
Mic/Headset required on PC
TDA PBX with IP EXT16 Card
PC connected over IP Network
(Phone Assistant PRO Ver 1.1)

32. Phone Assistant Series
Pro Release Feature Highlights
Phone Assistant Status Pro

33. Phone Assistant Status Pro
To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor / Manager / Team Lead
Phone Assistant Status Pro has the same features as Phone Assistant Status Express (1.1) with many new and improved features:
Improved :
Monitor ALL 128 user in Real-time
Unlimited Call history of all users with search
Built In Basic Reports
CSV Export for Report
New
Listen in
Call Recording
Monitor Call states/Presence
Last 10 occurances in each call
Barge in
Take Over
(Phone Status PRO Ver 1.1)

34. Built-in Basic Reports
Add Value
A basic report of a selected extensions call history is displayed within the report tab.
Last 10 Occurance of each type
(Phone Status PRO Ver 1.1)

35. CSV Export for Reports Add Value (Phone Status PRO Ver 1.1)
Basic history report data can be exported as CSV file to use with external 3rd party report software
Last 10 Occurance of each type
(Phone Status PRO Ver 1.1)

36. Listen-in Add Value (Phone Status PRO Ver 1.1)
Supervisors can listen-in secretly to monitored calls.
Last 10 Occurance of each type
(Phone Status PRO Ver 1.1)

37. Call Recording Add Value (Phone Status PRO Ver 1.1)
Calls can be recorded directly to PC Hard Drive at the press of a button. Recordings can be accessed via the History tab
Last 10 Occurance of each type
(Phone Status PRO Ver 1.1)

38. Phone Assistant Series
Pro Release Feature Highlights
Phone Assistant Manager (Enhancements)

39. Phone Assistant Manager
To sell PBX productivity empowering administrator (IT Manager)
Future planned Key Enhancements:
Program each user
Remote extension lock
Flexible key assignment

40. Ordering – Product Line-up
Description
License
Remarks
KX-NCS1100X
Phone Assistant Express
Bundle Free
KX-NCS1200X
Phone Status Express
KX-NCS1301X
Phone Manager
KX-NCS1101X
Phone Assistant Pro
1 Licence
Sold
KX-NCS1105X
5 Licence
KX-NCS1110X
10 Licence
KX-NCS1201X
Phone Status Pro
3 Licence
KX-NCS9101
PA IP Softphone
Module for PA Pro

41. Note: License is entered in PA Manager and controlled by PA Server
Licensing
Express Version is bundled FREE with all Panasonic KX-TDA30/100/200/600 PBX products
Maximum 15 PA Express simultaneous logins allowed
Maximum 3 PA Status Express simultaneous logins allowed
PRO version requires Purchased License
Maximum 128 PA Pro simultaneous logins allowed
Maximum 8 PA Status Pro simultaneous logins allowed
PRO Trial mode
Full feature as PRO for 60 days from date of installation
License required after 60 days
Note: License is entered in PA Manager and controlled by PA Server

42. Let Sales Begin!