2 What is Desktop Suite?The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines the functionality of three products:PC AssistantPC AttendantSP310 Softphone.BenefitsIncrease users mobilityIncrease productivity
4 PC Attendant and PC Assistant Desktop SuiteCRM IntegrationCool SoftphonePC Attendant and PC Assistant
5 What components are there in Desktop Suite Desktop Suite Shared ServicesPC Attendant UserTAPIWindows XP Pro/VistaMust be an “always on” PCHosts Desktop Suite’s Shared Services including:- Presence Status- Site wide BLF- Quick Message- Phone Message- Call Forward for other extensions- Shared Directory and Contacts- Mobile Presence ModulePC Assistant UserIP SoftphoneHome Office
7 New SV8100 Softphone Views Compact View Full View Great Looking SoftphoneGreat Looking Softphone
8 Desktop Suite Softphone Highlights SP310 Full Function Terminal Using A GUI24 Button Terminal With An Optional 8LK For 8 More Line Keys32 Buttons60 Button DSS ConsoleAttendant Back Up, On Or Off PremiseTool Bar ModeCustomizableIncluded IP Terminal LicenseIncluded Enhancement PackageWhiteboard, Chat With Up To 4 Party Video, Desktop And File SharingCall LogOutgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups.Local Call Recording And PreamblePage 8
10 Softphone (Compact View) DisplayCaller ID Name and Number DisplayIconsAnswer/Off HookCall LogDirectoryOn Hook/DisconnectVolume ControlMenu ButtonCall LogAll CallsInbound CallsOutbound CallsMissed CallsOpen ModeSave Desktop Space
11 SV8100 Softphone Includes Enhanced Package Desktop/Application SharingFile SharingChatWhiteboard
13 PC Assistant (Toolbar View) User defined Speed Dial ListLast Number dialed listPresence SettingTelephony feature iconsCall Status indicatorsAccess to Preferences, Call Log, Directory, etc.User Interface docks at the top of the display and does not cover other applicationsEasily access all telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc.Individual Speed Dial listRedial your last 20 calls through a pull down menuScreen pops included for many top CRM software applications like ACT!, Goldmine, Outlook, Salesforce, Time Matters, etc.Other features: Call log, Call Recording, Personal Greeting, Outlook Add-In. Directory with BLF statusMinimize desktop screen real estate
15 Desktop Suite - PC Attendant Available ToolsBusy Lamp Status and Direct SelectCalls in Progress & WaitingEfficient interface for attendants
16 Desktop Suite - Shared Services 3rd Party CTI LicenseOne site license requiredEnhanced CapabilitiesPC AttendantProvides DSS/BLF access to all extensions up to 512 and trunks up to 200Enables Quick Message to user PCs and terminal displaysEnables the establishment and use of a central directoryPC AssistantProvides DSS/BLF access to all system extensionsProvides access to a central directory
17 Notification by Windows toast Missed Calls to the Desktop station will be indicated in a toast popup in the system tray.InMail Voic indication will be indicated in a toast popup in the system trayInMail indication is for softphone only, not Deskset.
18 Outlook Add-inDial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook ContactsTight Integration Between Outlook and the Desk or Soft PhoneDialing Out And Screen-Pop To Outlook Contacts DatabaseAlso Support Dialing Out And Screen Pops ForACT, Goldmine, SalesForce.com and other TAPI applicationsIncreases User Productivity
19 Salesforce.com Integration Salesforce.com Integration Integrates seamlessly with Salesforce.com CRM for out dials and screen popsAutomatic Visibility of Caller Information
20 Including Sharing Desktop! File and Application Sharing Desktop Application Suite Enhancement PackageIncluding Sharing Desktop!File and Application SharingWhite BoardChatCollaboration Tools Included
21 View Presence states in the Directory or from the BLF area What is Desktop Suite Presence?PresenceThe ability to easily set your status and view the status of other employees within a business to best know how to either get in touch with a person, or find someone else who can help.View Presence states in the Directory or from the BLF areaVirtual “In/Out” Board on Steroids!
22 Optionally Call Forward the phone! Desktop Suite PresencePresence Image Icon In ToolbarOptionally Call Forward the phone!Desktop Suite Just Got Better!
23 Desktop Suite Presence Shared Services – PresencePresence will show the location or status of other employeesDetails about someone’s Presence including: time of return, alternate numbers, alternate people to contactCompete more effectively with ShoreTel, Cisco, etc.23
25 Desktop Suite Quick Message Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC ScreenPC Attendant InitiatedCustomized Messages And Responses Can Be BuiltCustomized Responses Can Be Sent BackOne PC Attendant Can Send PC Messages To All 512 UsesMessages Can Be Sent To Anyone On The Same NetworkAttendant Can Initiate A Message From:Full Window ViewToolbar ViewDirectory, Or The BLF Panel