1. UNIVERGE® SV8100 Desktop Suites

2. What is Desktop Suite?
The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines the functionality of three products:
PC Assistant
PC Attendant
SP310 Softphone.
Benefits
Increase users mobility
Increase productivity

3. Desktop Suite Single Software Load Included with Each System
60 Day Trial License
Individual Licenses enable:
Desktop Client
SP310 Softphone
System License:
Shared Services (provides
the ability to give anyone
using Desktop Client the
Attendant functionality)
High-end Collaboration Option via SP310
PC Attendant
PC Assistant
SP 310 Softphone
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© NEC Corporation 2009

4. PC Attendant and PC Assistant
Desktop Suite
CRM Integration
Cool Softphone
PC Attendant and PC Assistant

5. What components are there in Desktop Suite
Desktop Suite Shared Services
PC Attendant User
TAPI
Windows XP Pro/Vista
Must be an “always on” PC
Hosts Desktop Suite’s Shared Services including:
- Presence Status
- Site wide BLF
- Quick Message
- Phone Message
- Call Forward for other extensions
- Shared Directory and Contacts
- Mobile Presence Module
PC Assistant User
IP Softphone
Home Office

6. SP310 Softphone 6

7. New SV8100 Softphone Views Compact View Full View
Great Looking Softphone
Great Looking Softphone

8. Desktop Suite Softphone Highlights SP310
Full Function Terminal Using A GUI
24 Button Terminal With An Optional 8LK For 8 More Line Keys
32 Buttons
60 Button DSS Console
Attendant Back Up, On Or Off Premise
Tool Bar Mode
Customizable
Included IP Terminal License
Included Enhancement Package
Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing
Call Log
Outgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups.
Local Call Recording And Preamble
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9. SV8100 Softphone
Full View
Add On DSS/DLS

10. Softphone (Compact View)
Display
Caller ID Name and Number Display
Icons
Answer/Off Hook
Call Log
Directory
On Hook/Disconnect
Volume Control
Menu Button
Call Log
All Calls
Inbound Calls
Outbound Calls
Missed Calls
Open Mode
Save Desktop Space

11. SV8100 Softphone Includes Enhanced Package
Desktop/Application Sharing
File Sharing
Chat
Whiteboard

12. PC Assistant 12

13. PC Assistant (Toolbar View)
User defined Speed Dial List
Last Number dialed list
Presence Setting
Telephony feature icons
Call Status indicators
Access to Preferences, Call Log, Directory, etc.
User Interface docks at the top of the display and does not cover other applications
Easily access all telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc.
Individual Speed Dial list
Redial your last 20 calls through a pull down menu
Screen pops included for many top CRM software applications like ACT!, Goldmine, Outlook, Salesforce, Time Matters, etc.
Other features: Call log, Call Recording, Personal Greeting, Outlook Add-In. Directory with BLF status
Minimize desktop screen real estate

14. PC Attendant 14

15. Desktop Suite - PC Attendant
Available Tools
Busy Lamp Status and Direct Select
Calls in Progress & Waiting
Efficient interface for attendants

16. Desktop Suite - Shared Services
3rd Party CTI License
One site license required
Enhanced Capabilities
PC Attendant
Provides DSS/BLF access to all extensions up to 512 and trunks up to 200
Enables Quick Message to user PCs and terminal displays
Enables the establishment and use of a central directory
PC Assistant
Provides DSS/BLF access to all system extensions
Provides access to a central directory

17. Notification by Windows toast
Missed Calls to the Desktop station will be indicated in a toast popup in the system tray.
InMail Voic indication will be indicated in a toast popup in the system tray
InMail indication is for softphone only, not Deskset.

18. Outlook Add-in
Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts
Tight Integration Between Outlook and the Desk or Soft Phone
Dialing Out And Screen-Pop To Outlook Contacts Database
Also Support Dialing Out And Screen Pops For
ACT, Goldmine, SalesForce.com and other TAPI applications
Increases User Productivity

19. Salesforce.com Integration Salesforce.com Integration
Integrates seamlessly with Salesforce.com CRM for out dials and screen pops
Automatic Visibility of Caller Information

20. Including Sharing Desktop! File and Application Sharing
Desktop Application Suite Enhancement Package
Including Sharing Desktop!
File and Application Sharing
White Board
Chat
Collaboration Tools Included

21. View Presence states in the Directory or from the BLF area
What is Desktop Suite Presence?
Presence
The ability to easily set your status and view the status of other employees within a business to best know how to either get in touch with a person, or find someone else who can help.
View Presence states in the Directory or from the BLF area
Virtual “In/Out” Board on Steroids!

22. Optionally Call Forward the phone!
Desktop Suite Presence
Presence Image Icon In Toolbar
Optionally Call Forward the phone!
Desktop Suite Just Got Better!

23. Desktop Suite Presence
Shared Services – Presence
Presence will show the location or status of other employees
Details about someone’s Presence including: time of return, alternate numbers, alternate people to contact
Compete more effectively with ShoreTel, Cisco, etc. 23

24. Desktop Suite Quick Messaging

25. Desktop Suite Quick Message
Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen
PC Attendant Initiated
Customized Messages And Responses Can Be Built
Customized Responses Can Be Sent Back
One PC Attendant Can Send PC Messages To All 512 Uses
Messages Can Be Sent To Anyone On The Same Network
Attendant Can Initiate A Message From:
Full Window View
Toolbar View
Directory, Or The BLF Panel

26. Desktop Suite PC Attendant Phone Message

27. PC Attendant Indications
Desktop Suite PC Attendant Phone Message
Custom Phone Messaging Displays
Response Sent Idle Or Busy
Message Sent
Phone Idle
PC Attendant Indications
Customized Phone Messages 27

28. Outlook Calendar Integration
Presence Richness -
Automatically set Presence
status through Outlook Calendar events!
Presence setting through Outlook